DB Wider Fit Shoes Reviews 

147
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, patient, and professional during fitting appointments. Many people highlight the excellent service, noting the dedicated time and advice provided to find perfectly fitting shoes. The products themselves are frequently described as comfortable, stylish, and of exceptional quality, often resolving long-standing foot issues for consumers. Reviewers appreciate the overall positive customer service experience, with staff making the process easy and enjoyable, and a wide selection of footwear. Many consumers express delight in finding shoes that fit perfectly and are comfortable immediately, even for complex foot conditions. The company is highly recommended for its outstanding products and dedicated support, often leading to customers becoming loyal patrons.

What people talk about most

Product

People report positive experiences with the product, often praising the excellent quality, comfort, and wide... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent craftsmanship and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and... See more

Customer service

Clients share positive opinions on customer service, with many describing it as excellent and superb.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found this company through a Google search after 3 years of struggling to find shoes that fitted. I made an appointment to have my feet measured which is a fabulous service to offer. The staff, Sue... See more

Company replied

Rated 5 out of 5 stars

My wife has troublesome feet, which often means unsatisfactory visits to shoe shops. However a visit to DB Shoes this week, and within half an hour, we walked out with three pairs of shoes. Ye... See more

Rated 5 out of 5 stars

Visited their fitting centre the other day and we arrived an hour early but Sue and Jackie insisted we came in even though it was their lunchtime. They spent an inordinate amount of time measur... See more

Company replied

Rated 5 out of 5 stars

The shoe fitter was initially sceptical that my 93 year old mum could be fitted with suitable shoes, however my mother who was adamant she had size 8 foot was measured as a 6. After an appointment tha... See more

Company replied


Company details

  1. Shoe Store

Written by the company

DB Wider Fit Shoes, established in the 1920's, we are the experts, specialising in the design and manufacture of Wide Fitting Footwear. We offer seven fittings - from a High Street E fitting up to 8E. With over 400 styles and colours, we aim to find the perfect style for you. And with our "No Quibble" Money Back Guarantee and Free Returns you have nothing to lose. We have the biggest range and in the widest fittings, ideal for those who may suffer from swollen feet and other foot problems. We sell by mail order (phone, post and online - please check our website for online product reviews) and via our own shop in Rushden Northamptonshire. We have access to the warehouse stock Monday - Friday 10am -4pm with thousands of pairs in stock so plenty of choice. Please note that we also sell to independent retailers - some with very similar names to ourselves so please check that you are leaving review on the correct page. We are widerfitshoes - with an r between wide and fit. We look forward to hearing from you. The Team at DB Wider Fit Shoes


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(147)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Five stars for the fitting centre

I visited the fitting centre in Rushden this morning. It's the second time I've had an appointment there and on both occasions have come away with shoes that fit well and are comfortable. After four foot operations, that doesn't happen anywhere else!
The staff are very helpful and knowledgeable about the range of shoes available. Also, they have patience!

April 22, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Julie, thank you for your kind feedback. We’re delighted the Rushden fitting centre continues to provide comfortable, well‑fitting shoes, especially after your foot operations. It’s great to hear our team’s knowledge, care and patience helped you find the right fit again. We really appreciate you sharing your experience.

Rated 5 out of 5 stars

First class product and service

I have just received my 5th pair. I did send one pair back, but now I’ve found my size all my purchases have been fast accurate and the product’s been perfect. The return when needed was easy. Money difference returned immediately. I have spoken to staff. They were superb and help was given with politeness and professionalism. All things considered, I will always use DB for my footwear.

April 8, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Paul, thank you for such a lovely review. We’re really pleased to hear that once you found your size, everything from ordering to delivery worked smoothly, and that returns and refunds were straightforward when needed. It’s also great to know our team’s support made a positive impression. We truly appreciate your continued trust.

Rated 5 out of 5 stars

Wonderful Experience

The two ladies, Sue and Carol are a credit to the firm. Their knowledge to enable our disabled daughter purchase a new pair of shoes was great. This is our second visit and will definitely be back in the future.
Thank you .

April 9, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Myra, thank you for your kind words. We’re delighted to hear Sue and Carol were able to use their knowledge and care to help your daughter find the right shoes. It’s especially lovely to know you’ve returned and felt confident in the experience again. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

It’s worth visiting DB/Widerfit for a proper fitting

The shoe fitter was initially sceptical that my 93 year old mum could be fitted with suitable shoes, however my mother who was adamant she had size 8 foot was measured as a 6. After an appointment that lasted an hour, we bought a full shoe plus a pair of sandals. We later bought a pair of slippers with removable insoles. Full marks to DB.

March 4, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Jonathan, thank you for sharing this lovely feedback. We’re so pleased your mum benefited from a thorough fitting and unhurried appointment, and that it helped find the right size and styles for her comfort. It’s great to hear that she managed to find a wide range of styles to suit her. We look forward to see you again soon.

Rated 1 out of 5 stars

Overpriced ill fitting not extra wide, or even wide.

Dreadful pair of extra wide walking shoes, most certainly not extra wide as described, wore them indoors for a few hours and then ventured outside for a walk, had to return home due to severe discomfort and three days on toes are still extremely sore.
Have compared with my extra wide fitting shoes from another supplier and these are not as wide

March 29, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Mr Bushnell, thank you for your review. We do want to ensure that our shoes are right for our customers as comfort is paramount to us. Without knowing which style, fit, or size, it is difficult for us to ascertain where the problem lay. We do have to variable sizes to most of our styles, 2V and 6V. The 2V covers 2E up to 4E, and our 6V covers 6E up to 8E. We consider our 8E to be very wide indeed.
Have you tried our Fit Finder online? It may be that you have purchased our shoes based on what you have bought from other retailers. All retailers differ in size and fit, and several of our customers find that what they have bought with other retailers are different to ours.
We would love to help you in looking for the comfort you need so if you can email us at Enquiries@widerfitshoes.co.uk or call 01933 311077 then we would be more than happy to help.

Rated 5 out of 5 stars

Colourful and stylish shoes

I visited your shop yesterday to look for summer shoes or sandals. I had booked the appointment but was delayed by an accident on the motorway and was told to come when we could. I had visited before and got 2 pairs of shoes and a pair of slippers so know how comfortable they are. Sue and her colleague were so helpful in helping me find shoes and walking shoes that fitted very well and are stylish and colourful. The sandals did not have a long enough ankle strap which was disappointing but the ones I chose look fabulous.
Thank you for providing such a great service and a lovely place to come for a fitting.

March 30, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Susan, thank you for taking the time to share your visit. We’re glad our team could be flexible with your appointment and help you find comfortable, well‑fitting shoes that look great too. It’s wonderful to hear you enjoy both the service and our welcoming fitting environment.

Rated 4 out of 5 stars

Not hard-wearing

I bought a pair of DB's Wyoming Walking Shoes in August 2025. DB were recommended by my Biomechanics team. Whilst these are very comfortable, once I managed to get the right size! DB's sizing is quite inconsistent. The shoes have not worn well. Already the soles have worn down on the heels and on the ball of the foot (7mths wear and not even daily wear). I'm extremely disappointed with the quality of these shoes.

March 30, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Customer, we are concerned to read that you feel that your shoes are not meeting your "wear expectations". If you would like to send us pictures (please send to enquiries@widerfitshoes.co.uk) in the first instance, we will look into the matter further.

Rated 5 out of 5 stars

Comfort & style

I have been searching for comfortable shoes for a long time and finding out about DB Shoes was a godsend.
An appointment to suit me and a friendly and excellent fitting service. Plenty of choice in styles and colours.and I found exactly what I wanted and needed.

March 25, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Ann, thank you for sharing your experience. We’re so pleased you found us and that our flexible appointments, friendly fitting service, and wide choice of styles and colours helped you find exactly what you needed. It’s great to know you felt comfortable, supported, and happy with your choice.

Rated 5 out of 5 stars

Top quality service and very friendly

Used the fit finder to get an initial sizing and ordered a few pairs of shoes with next day delivery that were on back order.

Shoes arrived earlier than expected but were too narrow (probably my fault with the measurements, could take them whilst standing) and returned them using the included pre paid postage and a different width and next size up - posted them on a Saturday.

Had to pay a small difference due to the pricing of the size adjustments but had received my new shoes on Friday that fit perfectly, very impressed with the speed and quality of service - the lady I spoke to on the phone who explained the additional payment was incredibly polite and friendly.

Will definitely be using DB Shoes again in the future.

March 4, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Sy, thank you for sharing your experience! It’s great to hear the Fit Finder helped you get started and that our team supported you through quick exchanges and friendly service. We’re delighted your new width and size fit perfectly, and that everything arrived sooner than expected. We really appreciate your kind words and look forward to helping you again in the future!

Rated 5 out of 5 stars

Great service and good choice of shoes

Firstly ,I called and spoke to a lady who kindly sent me a catalogue of the shoes on offer,which arrived the next day in the post .There was a wide range of shoes and sandles on offer and it was very easy to see the shoes that would accommodate a orthotics in the sole of the shoe .so I booked an appointment and went to see them today. I was greeted by 2 very friendly ladies who measured my feet and helped me make a decision on the shoes to purchase . I came away with a pair of trainers and a pair of sandals that I am very happy with .Also I got 20%off in the sale.So I would just like to say thank you to Sue and Jackie for your help, you were both very helpful ,professional and very friendly 😀 Next time I need some more shoes I'll be back to see you again. Thanks again.

March 19, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Paul, thank you so much for your lovely review! We're delighted you found the catalogue helpful and that your visit felt welcoming and supportive. It’s great to hear the fitting, orthotic-friendly options, and personal guidance from Sue and Jackie helped you find trainers and sandals you love. Enjoy your new shoes, and we look forward to seeing you again!

Rated 5 out of 5 stars

A big thank you to Sue for making…

A big thank you to Sue for making buying shoes so easy. I need to wear an orthotic and have dreaded buying shoes to accommodate it. Sue made me feel relaxed and helped me make informed decisions about some really comfortable boots and shoes. I now have two pairs of stylish shoes that help me to walk pain free. Thank you for such a wonderful service.

February 24, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Carol, thank you so much for your kind words! It is wonderful to hear that Sue helped you find stylish boots and shoes that accommodate your orthotics so comfortably. We are delighted that you can now enjoy walking pain-free. Providing a relaxed, helpful experience is always our goal.

Rated 1 out of 5 stars

Too narrow & expensive postage

Ordered 3 pairs of boots online. They claimed these are ‘wider than high street’. I ordered in there widest size 6E-8E. All 3 pairs were too narrow, especially around the ankle. They were very deep in the toe box. I can only think these are designed for people who don’t have naturally wide feet but have developed some problem causing only the lower part of there foot to widen. Charged £15 for postage which was non refundable. All 3 pairs were stuffed tightly into a box I know would have cost no more than £5 to post. Ridiculous to say they are wider than high street, when I have many pairs of high street wide fitting boots & shoes that fit and these were too narrow. Also I ordered the hiking boot, which said gribby sole, it was very thin & poor quality & would not be suitable for mountain walking at all.

January 7, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Hannah, we thank you for your review and are sorry to read that in this instance we have not met your needs.

Our shoes are wider and deeper fitting than high street shoes. You mention the styles were too narrow around the ankle. This was due to the style of boot ordered, with two of them being slip on boots with little adjustment around the ankle area. A Gibson lace design would have offered far more fitting in this area. We do advise customers to engage with our customer services team via telephone or live chat which can be really helpful as they can discuss your needs and offer the best options available.

Yes, there was a postal charge of £15. This was due to 3 boots being ordered which are relatively bulky items and therefore cost more to send through the postal system. We do have a free postage on returns and exchanges should you have wished to switch to another type of boot.

The fitting of shoes is very individual as we all have very different shaped feet. We make our shoes wider and deeper and make our uppers as adjustable as possible but we recognise that preferences vary, and our solutions may not suit everyone. We'd recommend discussing your requirements with our Customer Services team so that we can help you find the right styles for you.
kind regards

Rated 5 out of 5 stars

Sue and Jackie made me feel welcome it…

Sue and Jackie made me feel welcome it was like going back to old days of personal service. My feet were measured and then the task of finding the right shoes for my needs began. Nothing seemed like it was to much trouble for them and between them they found a pair of lace up shoes which were a perfect fit. having said that they changed and upgraded the insoles so to give me as much comfort as i needed. So on that type of service i also bought a pair of trainers which the ladies went through the same procedure and I got a pair that fitted very well . I have to wear a support because i have a disability and that didn't phase the ladies if anything it made them more determined to get me fitted with the write shoes. With staff like that the firms onto a winner. Would I recommend the firm definitely. Thank you Sue and Jackie for your being so patient with me.

February 24, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Dave, thank you so much for your wonderful review! We’re delighted to hear Sue and Jackie made you feel truly looked after. Their careful measuring, patience, and determination to find the perfect fit—support needs included—are exactly what we strive for. We’re thrilled you left with shoes and trainers that feel great. Your recommendation means a lot!

Rated 5 out of 5 stars

A great experience

The fitting service is excellent…where else could you get an hour long appointment and the dedicated help of knowledgable assistants? The shoe styles are amazing …well made and instantly comfortable and it’s great to get shoes that are good for your feet and also fun to wear. I had fantastic help from Jackie and Karen and I am now the delighted owner of some wonderful silvery shoes and some bright pink ones!
People have already admired them. So thank you everybody…I am so glad I live near Rushden!

February 26, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Kathleen. Thank you for such a lovely review! We’re delighted Jackie and Karen gave you the time, care, and expertise to find stylish, comfortable shoes that feel great from the start. Your new silvery and bright pink pairs sound fantastic—and we love that they’re already getting compliments! Enjoy your wonderful shoes!

Rated 5 out of 5 stars

Faster than the Speed of Light

This was a repeat order for another pair of Cherbourg Boots. Lovely boots and I like them so when they get tatty or wear out I simply order another pair.

I ordered on 25th and they arrived today on 28th February by Royal Mail - I paid the standard P&P. How quick is that?

Excellent service as usual

February 28, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Barbara, thank you for your fantastic review! We’re delighted you love the Cherbourg Boots enough to keep coming back for more. It’s great to hear your latest pair arrived so quickly—fast, reliable delivery is exactly what we aim for. We really appreciate your continued support and are thrilled the service matched your expectations once again. Enjoy your new boots!

Rated 5 out of 5 stars

Great personal service and comfortable footwear

My podiatrist suggested I visit DB Wider Fit shoes. I received first rate customer service from Sue. She couldn’t have been more helpful and gave excellent advice. I welcomed this especially as I have really badly damaged feet due to rheumatoid arthritis so finding suitable footwear has been virtually impossible. Not anymore. Not only is the footwear at DB extremely comfortable but there are so many modern and fashionable styles. I purchased a lovely pair of trainers and some gorgeous glitzy boots - I just couldn’t resist them! Thank you Sue, you are great! I highly recommend booking an appointment and visiting DB for that personal service.

February 5, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Sally, thank you for sharing such a lovely review! We're so pleased that Sue was able to offer the personal care and advice you needed. It’s wonderful to hear that you’ve finally found footwear that’s both comfortable and stylish, especially after the challenges you’ve faced. Enjoy your new trainers and glitzy boots — they are fabulous!

Rated 5 out of 5 stars

Excellent all round

Had struggled to find slippers for my elderly mum who has very swollen feet but these are a game changer, fit perfectly and delivered within a couple of days. She says it's like walking on air and is eagerly browsing the catalogue for some shoes too.

January 30, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Thank you so much for the wonderful review! We're delighted to hear your mum finally found slippers that fit comfortably and arrived so quickly. It’s lovely to know they feel “like walking on air,” and we’re thrilled she’s already browsing for more. Wishing her continued comfort with every step!

Rated 5 out of 5 stars

Great quality and comfortable shoes

Great quality and comfortable shoes. They really are a life changer, i have struggled to find comfortable shoes as i have bunions so I’m so happy this company exists. I especially like their boots as they are stylish but super comfortable so hard to find else where.

January 10, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Emma, thank you so much for your lovely review. We’re delighted to hear our shoes have made such a difference, especially after your struggle to find comfort with bunions. It’s great to know you’re enjoying the quality and style of the boots too. We are so glad to offer footwear that helps you feel good and confident.

Rated 5 out of 5 stars

Straight forward returns process along with amazing customer service support.

Amazing business and excellent footwear.
The customer service team are outstanding and I couldn’t be more happier.
The shoes are excellent and the quality is exceptional.
I would 100% wholeheartedly recommend DB Wider Fit Shoes. 😊😊

December 21, 2025
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear David, thank you for sharing such kind words! We’re delighted you found our returns process easy and our team so helpful. Knowing you love the quality and comfort of our shoes makes our day. Your recommendation means the world to us!

Rated 5 out of 5 stars

Comfortable yet stylish shoes at last.

Patient, professional assistance with picking the right shoes. Huge selection of shoes, and the staff can access the factory stock through a hatch. My feet even look better, because I was able to go down a shoe size and the shoes are not at all chunky, contrary to expectations. I bought 3 pairs to cover all occasions: indoor, outdoor and boots. --- I have been wearing the shoes for 2 days now and my feet feel so much better. I wish I had discovered this place a long time ago.

December 16, 2025
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Anne, thank you for sharing your experience! We’re thrilled you found shoes that are both stylish and comfortable, and that our team could help you choose the perfect fit. It’s great to hear your feet feel better already—enjoy your three new pairs!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look