Cosy Nappers Reviews 251

DONT ORDER FROM HERE! Horrendous customer service. I’ve been emailing since December trying to return and get a refund for items that were sent a month late!!! So they were no longer needed!

Ordered early December for delivery before Christmas. Got an email a week before Christmas to say the items was not coming. So I've then emailed back to cancel the order for a refund. Not heard back at all with multiple emails sent and then the items arrive 2 weeks into January. The items are not needed as they was for Christmas. Joke on a so called company who can't respond to emails or their customers, stay away

Awful. Ordered two sleeping bags, both arrived faulty and company won't answer emails. Phone number on their website goes straight to voicemail with no-one returning my calls. If anyone knows how to get in contact please let me know.

Received sleeping after Xmas, it was a Xmas present, no way to return it! Went and panic bought off Amazon!! Now stuck with a sleeping bag, no way to return. And no response to emails either!

I ordered the dragon sleeping bag three weeks before Christmas and paid extra for fast track delivery but the order didn’t arrive until 11th January. I called and emailed their customer team several times with zero response. I received an email ahead of the delivery as the dragon was no longer available and I was asked if I minded having an alternative. I asked for a refund instead including the extra delivery cost but again had no response and the parcel was sent out anyway. I’ve been in touch again to ask how to return the item and be refunded but am still waiting for a response. So no, I’m not happy with Cosynappers and I don’t recommend their products or their customer service

Shambles of a company. DO NOT ORDER

No option for less.

I ordered 2 in November (my 4 year old asked for one for Christmas)
I have still recieved nothing. I recieved a call saying it had been held in customs and they would send a different one (at this point I thought even if I recieve one my child will have one ). I then was advised it was shipped but nothing was ever recieved no tracking , unable to contact , I’ve sent emails which come back stating they are closed for Christmas until 27th December and will respond when they return ….. it’s 23rd January. Very long Christmas break. 🙄🙄 won’t use again and will strongly advise no one else does either.

Ordered a cosy napper for my daughter for Christmas, arrived with a broken zip. Have tried to contact the company on numerous occasions, no answer via email, I see they also changed their email address after I had initially tried to contact them. Tried the new email address, still no reply. Phone number on the website does not work, no reply via instagram. Avoid this company at all costs!

Do not buy from this Company they are a SCAM .

Took to long to arrive. It was meant to be a Christmas present. Couldn't contact cosy nappers in any way shape or form. Still can't. When the goods arrived they are faulty.

I did receive my sleeping bag but it was very delayed as stuck in customs. However the sleeping bag is faulty so I have been trying to contact the company for an exchange or advice on what to do. I have lost count of the emails and voice messages I have left and have had no response. I am very disappointed and my niece is extremely upset as she still hasn’t got her new sleeping bag

They took forever to reply to emails l cancelled the order and asked for a refund 3 times as the parcel was a Xmas present and Xmas came and went they have sent me the item and now stuck with it as no return label was with it bad communication not be using these again ?

Dreadful , ordered 4 wks b4 Christmas just received it last week and was wrong size I ordered . I don’t wish to keep it but trying to do this is impossible

Did not arrive when it was supposed to and no way of communicating with company to see where it was. The website even disappeared at one point and I actually thought I had been scammed. I ordered at the beginning of November for Christmas and ended up having to order a similar product from elsewhere (happy nappers on Amazon, fantastic service from them!) so ended up paying double. Very disappointed in cosy nappers especially their communication skills. I will not be buying from there again or advising anyone else to

I feel there is a similar pattern here. I ordered the shark sleeping bad in good time for Christmas. I then received an email stating my item was stuck in customs. I was given a number of options as a replacement but didn't want a replacement, I wanted a refund. A parcel then arrived within a week and it had a pink unicorn sleeping bad in it!? I’ve sent multiple emails asking how to return the unwanted product and how to get a refund....nothing now for 3 weeks!

I didn’t want to give this company one star. I ordered a sleeping bag and pillow, but not what expected so returned it. After a month I realised I wasn’t going to get a refund so contacted my credit card, who have sorted it out for me. This company should not be allowed to trade.

Terrible company. Wouldn’t even give them one star!.. Ordered 2 sleeping bags on the 04/11/2023, in time for Xmas, received nothing still! Had to amend my order because apparently the ones I picked are out of stock, so I compromised and chose ones they said were in stock, still nothing! Received an email today saying they are being delivered, tracking number is non existent! Absolutely horrible company to order from. Kids missed out at Xmas ! AVOID AVOID AVOID

I've had the same experience as many here. Ordered two of these late November in time for Christmas but have not received the items. I have not being able to contact them etc etc. Can anyone let me know how to contact them or what has been the result if you had? The number I have for them is not in use.

I ordered two cosy nappers on the 14th of November last for my kids for Christmas and still haven't received them. It is now the 8th of January. I've tried contacting them several times for a refund but nothing back. It is IMPOSSIBLE to get contact with this company. DO NOT RECOMMEND

Did not deliver on time in fact very late missed Christmas. Did not offer a refund. I had to accept a different product.