Cosy Nappers Reviews 251

I ordered the shark on the 25th November - enough time for Christmas. It still hadn’t arrived the week before Xmas and multiple chasers. I honestly thought I’d been scammed and even called my bank. I then got an email saying the shark was stuck in customs and to chose an alternative so I chose the tiger. Then I randomly got a call to ask me the same thing as the email and was promised it would arrive before Christmas - it’s now the 4th Jan and still nothing!! I’ve emailed for a refund. Nothing. I’ve emailed again but not sure what else to do as they’ve taken down the contact number off their site (didn’t work anyway). I guess I have to report it as fraud as they took the money back in November and it’s now January with no product?!

Ordered the shark in good time for Christmas, after I sent several emails I was told it was stuck in customs, so I ordered the tiger as an alternative option. This parcel arrived quite quickly and I wrapped it up for my 5 yr old grandson ( without opening the package) . When he opened on Christmas Day it was a pink unicorn, resulting in tears from my Grandson. I’ve sent two emails about this and have heard nothing back yet ! Very unhappy with the service .

Not a scam, but terrible at keeping customers up to date so eventually, we all feel we are being scammed….

Made an order, waited four weeks with several chasers ignored. Then out of the blue an email explaining the shipment is delayed in customs (from China) and can either wait it out, take an alternative product or have a refund. I opted for a refund and I got my money back quickly then.

If they kept us all informed then we would not jump to the obvious conclusion….

DO NOT BUY FROM.
They happily took £85 for an order I placed on Dec 1st.
I have not received or heard anything from them since.
I have tried contacting them on numerous occasions to no avail.
I have now contacted my bank to get my money back.
Not a happy person.

Don’t buy from this company they are awful. They take your money and mess you around. I had no other choice but to involve my credit card company to refund me and pursue them.

Update on previous negative review!
After 2 emails saying goods would be delivered and free gift included I asked for a refund and today my money was refunded!
I would not use them again but feel it’s only fair to say I did get my money back!

I can't give more than a 2* review, because the customer service was pretty awful! I can understand why some people think it is a scam, but it is not. Like many others I placed an oder well in time for Chrismas, based on free next day delivery, then heard nothing for about a week. No replies to emails and phone going straight to answering machine, or not connecting. Finally received an email advising of a shipment being stuck in customs, offering an alternative product and discount if accepted. I took the offer, and again heard nothing for a few days and started thinking scam, but then I got a shipping notification with a tracking link (which actually worked!), and three days later received my order.
All good in the end, but very, very stressful.
BE PATIENT AND YOU SHOULD GET YOUR ORDER!

I ordered from this company on 3 December, sent various emails asking where the order was with no response. Tried ringing,automatic answer said no one available. Sounds like a total scam !
Beware and do not order from them!

Same story as the other customers, took my money then no communication for weeks. After chasing was told they didn't have stock (of their own products?) weeks went by and I recovered the money through the bank. They then immediately emailed and said that their goods were stuck in customs.

Appalling business, with incredibly poor communications and most likely a scam.

Really poor no response for 4 weeks then mail saying give replacement product . Stay away no customer service no trust

No response! Still waiting from 20.11.22
Emailed several times. So disappointed as my daughter always wanted one so I wanted to surprise her.
All I wanted was some sort of response or a refund.
Never again

Same as a previous customer. I placed order 22 Nov then didn't receive goods. Sent lots of emails then got a reply from 'Adam's stating will receive order between 8-11
Dec. Still no sign. No correspondence at all available. I'm claiming from my bank...I hope

SCAM - haven’t received item, tried to contact them, no response

This website is a scam look into it the real sleeping bag is happy nappers

WARNING

DO NOT ORDER FROM

After reading everyones elses reviews it is visible everyone is having the same problem.
I ordered on 20.11.23 and still not recieved anything.
I recieved an email off of "Adam" stating delivery would now be between 8th-11th December and still nothing.
"Christine" has now emailed me stating they are still waiting for stock.
Obviously scammers.
Ill be reporting the so called company and putting a claim in with my bank

Terrible company. Been waiting since 17th November. Daughter’s birthday been and gone which I was buying the item for. Telephone number doesn’t connect and no response to numerous emails. Going to speak to the credit card company to try and get a refund.

I posted a few weeks back. Cosy napper finally replied to my email stating that my order would arrive between 8th/11th December after waiting since 4th November. I have tried to email them today and it’s bounced back saying that there email doesn’t exist anymore. I have just gone to there website and again that’s gone. So glad my bank opened a dispute and I have received my money back. I have since reordered from Amazon and they are fab

Dosnt even deserve one star ordered on the 25.11.2023 still waiting for the delivery have emailed so many times now response, the number dosnt even exist, just started a disburt with clear play. Absolutely disgusting! DO NOT BUY!! You will not get an order! Am
Goin cancel next payments!

Ordered a sleeping bag on the 2nd of Nov. Received a notice that it was shipped on the 10th (Spoiler alert: It was not shipped). Received an email on the 30th stating that they had oversold their stock, and my order would be delivered on the 11th of Dec. On the 13th, after emailing twice, was contacted to receive a separate sleeping bag. I said I didn't want that one, and why was their website stating that the one I wanted was in stock? Today I look and their website is offline and the tracking number used is non-functional. Had to issue a chargeback with my credit card.

SCAM- money taken, order confirmation email sent to me, still waiting since the 13th November. Sent numerous emails and tried to call the number but no response at all. Currently trying to get my money back. So disappointed for my 3year old.