We booked an appointment at our convenience to view a small runaround for our children and our time was met by Mike without delay. The service was second to none - he was kind, courteous and accommo... See more
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Review summary
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Reviews shaping this summary
Went down to buy a motor from the guys at Cotswold Automotive and couldn’t of asked for a more hassle-free experience. I knew exactly what I was paying for, can be easy to forget that you’re not buyin... See more
Had a really good experience with Cotswold automotive whilst searching for a 2nd car. Staff were really helpful and allowed me the time to make the decision on which vehicle best suited my needs. Will... See more
Had a really good experience with Cotswold Automotive recently. Saw a car we were interested in for our son's first car. Quickly arranged an appointment, took a while to find the office (our fault!)... See more
Company details
Written by the company
Cotswold Automotive is an established, online based, used vehicle dealership that prides itself in providing an excellent service from the very beginning, all the way through the sales AND after-sales process. That's why we have a dedicated sales, and afters-sales line that enables you, the customer, to reach us quickly, and retrieve all the answers you require as quickly as possible. As a small, independent company, we strive to please all customers in any situation. Whether that's to answer a quick question about a vehicle, offer a valuation on a vehicle, or provide you with your new vehicle! We welcome all customers to come and browse, however we do request that you make an viewing appointment with us to avoid disappointment!
Contact info
Cotswold Automotive, Bizspace, Corinium House, Corinium Avenue, GL43HX, Gloucester, United Kingdom
- 01452 922535
- enquiries@cotswoldautomotives.co.uk
- cotswoldautomotives.co.uk
4.2
Great
153 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
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Awful dealership sold a broken car and…
Awful dealership sold a broken car and taking months to pay for it trying to avoid it! Don’t buy a car from them
March 2, 2026
Unprompted review
Reply from Cotswold Automotive
Hi Nate,
We take feedback like this very seriously, however we’ve been unable to locate any record of you as a customer in our system.
We sell a significant volume of vehicles each month and handle all aftersales matters directly and promptly, so a situation like the one described would be fully documented on our side.
If this review relates to a genuine purchase, please contact us directly with your vehicle registration or invoice details so we can investigate and resolve this immediately.
At present, without any identifiable information, we are unable to verify the legitimacy of this claim.
We are always committed to resolving any genuine issues quickly and fairly.
– Cotswold Automotive
WARNING Bailiff process started
I bought a car from Cotswold Automotive August 2025.it was faulty and returned within 2 weeks of purchase for repair. They gave the car back and the fault had not been repaired.After many ignored emails and telephone calls they agreed to take the car back in September.They said they would give me a full refund once I had given them the car and the V5. Once I had done that no replies to emails and calls so took them to court and they court ordered them in January to pay me £4300 which was the cost of the car and the court costs.They have decided to ignore the court and have still not made any contact with me or paid me.This company have resold the faulty car last year and are still refusing to pay me despite a court ordering them to. The Bailiffs are now making visits to the business to get my money back although none of the cars sold by this company are owned by them but other garages.I can only assume after a court telling them to pay me that they are unable to give me the £4300 that they do not have the funds.BE VERY CAREFUL HANDING OVER YOUR MONEY TO THIS COMPANY.
September 1, 2025
Unprompted review
Brilliant Car sale's company
The gentleman that helped us on the day (26th October 2025) was brilliant, we did not realise we had to make an appointment, but allowed us to view the car we were interested in anyway. We took it for a test drive, he answered any questions we had about the vehicle and drove away that day, much to the delight of our daughter (1st car) and we have not regretted it since, the car is immaculate and a fantastic drive. The service from Cotswold Automotive was fantastic, hassle free and highly recommended. Our son is now learning and we are keeping an eye out to see if we can again purchase from Cotswold Automotive.
October 26, 2025
Unprompted review
Second Purchase From This Great Company
I bought a car from this company two years ago for my nephew. Was very impressed at the time and the car has been great, so last month when I was looking to change my car, I checked their website.
Last week I took delivery of my new (4 year old) Mercedes. An excellent example, with full history, and I am very pleased with it.
As last time, Mike the salesman was great, and they even delivered the car for me.
Highly recommended, see you again in a few years
February 20, 2026
Unprompted review
Read the reviews
Read the reviews, which were very negative.
I thought that to take notice of them was very short sighted.
I went to view a few cars that they had for sale and really was not impressed and as for the salesman, he really couldn't be bothered weather he sold a car or not.
Cars were left dirty.
Did not leave a good impression or give confidence.
February 28, 2026
Unprompted review
Reply from Cotswold Automotive
Thank you for your feedback, Denise.
We appreciate that customers take the time to read a range of reviews before visiting us. We welcome that transparency and believe it’s important people see both positive feedback and occasions where we’re challenged, as it keeps us accountable and continually improving.
We aim to present our vehicles to a high standard at all times, so we’re sorry if they did not appear as expected during your visit.
It is a surprise to read your comments regarding our salesman, as we pride ourselves on maintaining a polite and professional approach with every visitor. If your experience did not reflect that, we would genuinely like to understand more about what happened. Please feel free to contact me directly so we can look into this further.
Really impressed with the vehicle .
Really impressed with the vehicle and preparation.
No hard sell, just honest answers and transparancy.
Felt comfortable throughout the deal.
A proper dealership that does things the right way.
February 23, 2026
Unprompted review
I recently purchased a car from here…
I recently purchased a car from here and I couldn’t be happier with the overall experience. From the get go, the staff were very welcoming, friendly and helpful without being pushy or making me feel like there was any sort of pressure. They were very patient with me and took the time to understand and answer any questions or concerns I had and guided me through every option to find the perfect car for me and within my personal budget and needs. Would definitely recommend for anyone looking for a reliable vehicle and amazing customer service.
February 24, 2026
Unprompted review
I had a great experience buying my car…
I had a great experience buying my car here. The entire process was smooth, transparent, and stress-free.
Emily was amazing to work with — she was patient, knowledgeable, and made sure I understood all my options without any pressure. The whole team was friendly and professional, which made the experience even better.
If you’re looking to buy a car and want honest, helpful service, I highly recommend this place.
February 24, 2026
Unprompted review
Great customer service
I bought a lovely car from here and had such great customer service from Mike that I felt I could trust this place 100%. I would recommend this place to anyone to make you feel at ease and happy with your purchase.
February 17, 2026
Unprompted review
Spoke to Matthew who dealt with my…
Spoke to Matthew who dealt with my purchase. He made the purchase very quick and easy and went above and beyond. Would definitely recommend this company and will definitely return again in the future.
February 23, 2026
Unprompted review
Top quality service
Top quality service and very straightforward to deal with.
Communication was clear, honest and quick throughout.
The whole process was smooth and stress-free.
Highly recommend if you want to buy with confidence.
February 21, 2026
Unprompted review
Highly recommend brought a car over 3…
Highly recommend brought a car over 3 yrs ago 2023,no problems since then the owner has been far beyond helping in other dealings 5 ☆
February 3, 2025
Unprompted review
Genuine car, genuine people
I bought a VW polo GT, the guys and car seem genuine, no issues, fresh year long MOT, 3 month warranty on engine and gear box, offered to help with any other issues by just calling them, all in all great experience great car, great place, highly recommend
January 10, 2026
Unprompted review
Hassle Free Used Car Experience
Went down to buy a motor from the guys at Cotswold Automotive and couldn’t of asked for a more hassle-free experience. I knew exactly what I was paying for, can be easy to forget that you’re not buying a brand new car sometimes but I think iv had an absolute steal from these guys at a great price. Car has been running fine for a few months now. Even had a lovely courtesy call from my sales manager Mikey a week after to see how the car was going. Would definitely use again in the future.
October 1, 2025
Unprompted review
Really friendly and helpful sales…
Really friendly and helpful sales staff! No hard sell, just let us take our time! Car is going great and no issues experienced. Really quick and easy sales process! Would recommend!
October 17, 2025
Unprompted review
Bought a car from this company
Bought a car from this company, it was easy and quick and was all done within a week. Understandable information about tax and insurance and about going back for any faults. Good service and a good place to buy any car.
October 18, 2025
Unprompted review
I purchased a car from here in…
I purchased a car from here in September the staff make the transaction easy and at peace of mind Mike from there was reassuring and a easy handover for the vehicle
September 1, 2025
Unprompted review
Amazing service
Brilliant service Mike stayed late for me and the car is perfect. Thanks guys looking forward to buying from you again. Great company.
September 24, 2025
Unprompted review
Worst customer service!
Worse after-sales I have ever experienced!
Avoid at all costs!!
After purchasing car had to go back twice for faults. Poor customer services and communication with regard to car repairs. Extremely stressful
Sold car back to them!!
Do NOT buy from this Company.
March 5, 2025
Unprompted review
Amazing service
I have been looking for some time for a vehicle suited to me, I am extremely impressed by the service i received. Staff were attentive, polite and after many months have finally find a car! Highly recommend
September 21, 2025
Unprompted review
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