So many traders are asking me for reviews that they are in danger of losing my business altogether! Answering these requests is extremely irritating and a waste of time as far as I am concerned. I l... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used this company for the first time on this occassion. Easy ordering, arrived early and a well packaged parcel. I ordered 8 items and all were in greater than average quality. Their entire coll... See more
Company replied
Good, swift service, nicely-packed item. Coat is warm and comfortable as well as being somewhat showerproof (I haven't tested it in torrential rain). The zip is good quality and the coat does up to... See more
Excellent service! My skirt was delivered very promptly and I was thrilled to receive it last week. (August, but I cannot remember the exact date! Only guessing a date to fill in on your online fo... See more
Company replied
Company details
Information provided by various external sources
We specialise in creating garments that suit and flatter the mature female figure, designed with comfort and fit in mind. Inspired by the rolling hills and picturesque dwellings of the Cotswolds, our exclusive collection is designed in-house, drawing on the finest mills for printing and weaving, where techniques are handed down through generations for exceptional craftsmanship and quality. With free UK returns and a friendly & experienced customer service team on-hand to answer all your queries, it couldn’t be simpler to place an order with us and try it on in the comfort of your own home.
Contact info
Tewkesbury Road, GL51 9FD, Cheltenham, United Kingdom
- 01242 536711
- custserv@cotswoldcollections.com
- cotswoldcollections.com
4.7
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The overall service was very efficient
The overall service was very efficient, and the colours true to the catalogue. I would prefer the fabrics to be a little softer.
July 2, 2025
Reply from Cotswold Collections
Hi Christine, thank you so much for taking the time to give us your review, we are delighted to hear that you were happy with our service. Best wishes, Madeleine.
I bought two items
I bought two items. One was the wrong size which was returned and another was sent as soon as was possible by Royal Mail.
June 25, 2025
Reply from Cotswold Collections
Hi Jacqueline, thank you for your review, I have passed on to the rest of the team. Best wishes, Madeleine.
Cotswold Collections
Cotswold Collections are consistently professional and send out items in a timely manner. My recent order arrived quickly and safely and well packaged.
June 23, 2025
Reply from Cotswold Collections
Hi Alison, thank you so much for your review. We are delighted to see your positive feedback. Best wishes, Madeleine.
Love the shape of the dress.
Love the shape of the dress.
The style is just as good for the elderly and those much younger.
June 24, 2025
Reply from Cotswold Collections
Hi Elizabeth, thank you for leaving a 5 star review. This is really appreciated from all of us at Cotswold Collections, especially the designers. Best wishes, Madeleine.
Reply from Cotswold Collections
Hi Moyra, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Purchase
Pleased with purchase but sometimes
dresses are not quite the shape I expected.
Rather less shape or too full - mainly skirt
However tops are excellent
June 23, 2025
Reply from Cotswold Collections
Hi Bruce, thank you for your review, your feedback will be really valuable for us as we move forward towards future collections. All the best, Madeleine.
Reply from Cotswold Collections
Hi Barbara, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Reply from Cotswold Collections
Hi Mrs Thomas, I'm sorry that you feel that way. We only use the best quality fabrics to create our garments. I can see that you haven't returned the order yet but if you wish to do so please use the freepost return details and we will issue a refund upon receipt. Regards Daniel
Easy ordering.Good value and quality
Easy ordering.Good value and quality. Good notifications of delivery.
I bought skirt as a gift but sadly it didn't suit the person so had to return. Easy return procedure.
June 30, 2025
Reply from Cotswold Collections
Hi Sandra, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
There is a great choice of clothes…
There is a great choice of clothes available in different lengths. The quality of the clothing is excellent, well packaged and fast delivery. I would certainly recommend this company
June 30, 2025
Reply from Cotswold Collections
Hi Lynda, thank you for your lovely review, we're so pleased you decided to choose Cotswold Collections. We have passed your feedback along to the rest of the team who are equally as delighted, especially the designers. Best wishes, Madeleine.
Straightforward and reliable ordering and delivery.
Placing an order is quite straightforward. Orders are dealt with promptly and delivery of order received
within specified time. Items are attractively presently
I have never been disappointed with anything I have ordered from Cotswold.
I have occasionally returned items because I have made a mistake.Never a problem.
June 20, 2025
Reply from Cotswold Collections
Hi Moyra, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Blue elasticated waist skirt
Very well designed pretty blue skirt. Fits well and comfortable to wear. Would recommend.
June 27, 2025
Reply from Cotswold Collections
Hi Connie, thank you so much for your product review. We are delighted to see your feedback. Best wishes, Madeleine.
Service excellent.
June 20, 2025
Reply from Cotswold Collections
Hi June, thank you for your lovely review. We're so pleased to hear that you are delighted with your recent experience with Cotswold Collections. Best wishes, Madeleine.
Good service
June 20, 2025
Reply from Cotswold Collections
Hi Elizabeth, thank you so much for taking the time to give us your review, we are delighted to hear that you were happy with our service. Best wishes, Madeleine.
I can say no more than I have already
I can say no more than I have already. Delivery was so time stated. Packaging was very good. Quality of garments could not be better.
June 27, 2025
Reply from Cotswold Collections
Hi Marion, thank you for such a wonderful review, we are happy to hear you had such a pleasant experience with us. Best wishes, Madeleine.
sUMMER COTTON JUMPER…
Jumper arrived very quickly and is a good fit as it is of shorter length. 22" woul be even better1
June 18, 2025
Reply from Cotswold Collections
Hi Anna, thank you so much for your review. We are delighted to see your feedback. Best wishes, Madeleine.
Delivery time excellent
Delivery time excellent. Quality of the garment is really good and I would recommend Cotswold Collections
June 26, 2025
Reply from Cotswold Collections
Hi Wendy, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Great all-round shopping experience
Easy to navigate website, efficient service, speedy delivery, sensible packaging, quality goods, competitive prices, uncomplicated return policy.
June 26, 2025
Reply from Cotswold Collections
Hi Mo, thank you so much for taking the time to give us your review, we are delighted to hear that you were happy with our service. Best wishes, Madeleine.
Lovely quality clothes
Lovely quality clothes, true to size, and great to have the choice in length on skirts/trousers. Well packaged and fast delivery. Would certainly use again.
June 19, 2025
Reply from Cotswold Collections
Hi Victoria, thank you so much for your review. We are delighted to see your positive feedback. Best wishes, Madeleine.
Pleased with Cotswold Purchase
It arrived on time and I was very pleased with the item especially as it was made in the U.K.
June 26, 2025
Reply from Cotswold Collections
Hi Elaine, thank you for your lovely review. We're so pleased to hear that you are delighted with your recent experience with Cotswold Collections. Best wishes, Madeleine.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.