CMG Reviews 59

Cotswold BMW MINI Parts have an amazing service.
I purchase the roof bar for my Mini Countryman and they look great.
The product arrived on time and the price was good.
Excellent service and communication.
Thank you.

Jordan Allen was my sales executive, what I like about him is that he was interested in finding out what I needed more than just trying to sell me something. Very courteous, polite and professional. A great ambassador for the brand. Top work!

Avoid at all costs had my BMW bike serviced here for last 2 years , every time there is a problem this time I had have the sump replaced on a bike with 2000 miles because one of their mechanics had threaded the sump bolt.
Cost me over 200 pound extra on top of my service cost because of their mistake, where else would you get away with charging the customer when you screw up , I know I couldn't in my job.
I guess should have learn't after the first visit.

just now
NEW
SHOCKING AFTERCARE! Would not buy from BMW Cheltenham again. Bought a used car from here a few weeks back to the value of over £29k. After finding time to give the car a good clean a couple of weeks later the problems start to appear. It appears that at some point the car has had damage to the front bumper involvinga dodgy respray! Leaving areas of no top coat along with flaking paint. BMW Cheltenham have assured me that the car is up to "their" standard for used cars and will not accept any responsibility to rectify the issue other than to offer £80 towards myself having it fixed at home.. 25 emails later, numerous phone calls and photos/videos on WhatsApp and still no further forward. I've also found other damage to the car that I have spoken to them about and they simply don't want to know.
Unsure what to do next, though wanted to share my experience with other potential buyers so that they can have an understanding of that they can potentially expect.

I bought a used BMW330i from Cotswold BMW and I am very happy with the car. But I noticed after I took delivery that some of the standard tools supplied were missing, mainly a screwdriver. They said they would replace it but haven't done so and are now not replying to emails. Very poor service considering the car was £35k.

From my initial enquiry through to collection and aftercare I have been given 1st class service. Daniel Pearce was professional, personable and extremely accomodating. I purchased a 5 series BMW and the car upon collection was absolutely as described (mint!). I was made to feel very welcome from everyone and very valued. The showroom is the best BMW car showroom I have ever seen and despite the distance for me from home I won't hesitate to travel and purchase again from Cotswold. Highly recommended. Thankyou Daniel, thankyou Cotswold.

Bought a BMW i4 salesperson very nice when selling you your vehicle but if you have a problem with it after sales service shocking !! So much for salesperson saying we look after you even when you've purchased a vehicle from us 😞

Took my car in for a necessary upgrade, when it came out there was a rumbling noise in the back, they told me it was because of my tyre having low traction. Turns out it was my rear coil had broken. Was fine before it went into Cotswold BMW but not when it came out. Took no responsibility. Absolute cowboys. Avoid at all costs.

Purchased a BMW motorcycle from Cheltenham, felt like I was doing the sales rep a favour, pretty poor service!!!. When you spend upwards of 15k one would expect to have your calls returned especially if you want to purchase accessories.
On the plus side they had plenty of bikes in stock.

Had my car booked in for an MOT, so I dropped it at the dealer in Cheltenham the night before. Before I took my car I did an engine oil level check on slightly uneven ground which threw the over filled warning on. Ok, I forgot to reset it. They phoned me and said they can't MOT it because of a load of wild possibilities, like "the oil may come out of every orifice of the engine, the sensor could be knackered" etc.... basically prepping me for a bill, or that's how I felt. At that point I dropped it, I'm a mechanic, so I told the guy the car is fine and it just needs an engine oil level check on flat ground. He really didn't want to do that, because that would be offering good customer service, but after we had the same conversation 3 times we agreed that if it didn't reset, I needed to collect the car... ok fine. He phoned me back, "it won't reset so the oil is definitely over filled, or the sensor is faulty".... I knew whole heartedly that neither were the problem. Picked my car up, guess what.... they had reset it. So they basically refused to MOT my car, out of what I can see, was principal because I had bought car to them with a warning light on. They have all these women stood around to welcome you, but they all just make you feel like you're an inconvenience. BMW customer service is so bad, that it really makes me wish I didn't love the cars. I won't be going there again though.

After car write off needed new car Peter Lewis was excellent found car and was so kind helpful and caring after what was an awful experience for me ! Roberta Thomas

I enquired on an £11,000 bike over a week ago, spoke to Simon, who assured me that he would come back to me with some details and put a deal together…

3 voicemails later, still not heard a thing, they must be doing very well to just throw away customers like this. Awful service!

Bought 2 BMW - 1 in 1989 - great car, crap customer servicec and staff lying through their teeth. Guess what's changed since then? Yhe car designs and the employees. The service is still crap, and the staff still lie through their teeth. 1 added extra: they will damage your car and try to get you to pay. They also tell lies to the police.
This had been going on for a long time but returned my car back with damage and left me to pay on 8th March.

I went into Cotswold BMW because I had failed to find a working charging point locally. George was ever so helpful and got me underway again. Well done!

Took in my S1000R for a service at Cotswold Motorrad and immediately made to feel welcome by Alex on service.
Bike turned around quickly and happy to make myself comfortable in your great rest area.
Always a pleasure visiting Cotswold BMW and all salesman happy to chat. (including Steve👍)
Very easy booking in my bike over the phone and done and dusted in under two weeks.
Rode 132 miles to this dealer from my home in West Wales as I knew I would be looked after properly.

Went back to my local Cotswold BMW in Cheltenham because while under warranty I had new rear pads fitted in December 2021 and they required renewing in Feb 2023. Even though the pass before the renewal last nearly 30,000 miles and I have had the car for 2 years he blamed my driving style. My car was booked into a garage for a full front and rear pad change with a Ex BMW mechanic and he did not do the rear pad change as he said I should question whether they were actually changed in 2021. No help from Cotswold BMW if we look at it we will charge you. He even said they might of changed them when you bought it but went quiet when I said I bought it from BMW check the computer which he did. Also be careful your pad light come on with approx 4-5000 miles wear still on them. Poor service and attitude. Very disappointed

Impressive BMW dealer, easy to deal with but with poor customer after sales service. A short time after collecting my car I found that the sreen washers were faulty. My local BMW dealer diagnosed that washer bottle filters were blocked due to incorrect ot mixed fluid types being used. Cheltenham BMW said that the car was OK when it left them, implying that I had caused the problem. They eventually conceded and offered to sort out the issue if returned the car to them, a round trip of 160miles. I'm disappointed that they wouldn't authorise my local BMW dealer to do the work.