Hiccup with the delivery system, but kept up to date by EVRI so no worries or concern, package arrived safely as advised. Have ordered many times from Cotton Trader's and confident of the qualit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I particularly like that you can easily contact the company by phone and speak to someone. Returns process is very straightforward. Trustworthy company but clothing quality is variable. The main downs... See more
Company replied
Good quality, fair prices but inside leg measurements on Ultimate and Signature mens chinos a clog out. I ordered 31" for Ultimate and 29" for signature chinos, they were more like 34", which nece... See more
Company replied
The T shirt and shorts I bought were very good. Sadly the "Track your order" was absolutely useless. It doesn't tell me the progress in any way whatsoever. Just the same when the parcel went to E... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
212K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cotton Traders
We're delighted to hear that your order arrived promptly and that you are pleased with the quality of the clothing! Thank you for your positive feedback.🚚🌟🌟
Wrong leg size.
My leg size as given was and is 29" the leg on the jogging bottoms delivered to me is more like a 34" this has happened before but I thought it could not happen again and it did. I will not order any type of trouser again.
July 24, 2026
Reply from Cotton Traders
Hi John,
We’re sorry to hear the jog pants have not met your expectations and will happily review this with our sizing team. Please return the item using the prepaid returns labels found on this delivery note, this will of course be a free return.
If you would like a replacement item our Customer Care team would be happy to send another pair, correctly sized, at no extra cost to yourself. You can contact them on 0161 286 4321.
Kind regards,
Andrew
Cotton Traders Customer Support
Website very easy to use
Website very easy to use. I’m a longtime customer and clothes are good quality and always fit.
July 20, 2026
Reply from Cotton Traders
We are so pleased to hear that you find our website very easy to use and that you are a long-time customer! It's wonderful to know that you are happy with the good quality and consistent fit of our clothes. Thank you for your kind feedback.💖
As always
As always, very straightforward to use the website to order goodies online. Delivery is good and I had no problems from beginning to end of the transaction. Plenty of e mails and catalogues received around the times for reductions and special offers. They certainly know how to handle orders - keep up the excellent service.
July 23, 2026
Reply from Cotton Traders
We're so pleased to hear you found our website straightforward to use for ordering and that your delivery experience was problem-free from start to finish. It's wonderful to know you appreciate our communications regarding offers and that our order handling met your expectations!🚚🌟🌟
Fast delivery,easy returns
Fast delivery,easy returns. Very good quality trousers, unfortunately they did not fit me, so had to return, awaiting my refund.
July 23, 2026
Reply from Cotton Traders
We're delighted to hear that you found our delivery fast and returns easy, and that you appreciated the quality of the trousers. We understand it's disappointing when an item doesn't fit, and we appreciate your patience while awaiting your refund.👍
Good choice of casual clothes
Good choice of casual clothes, very well made and good quality fabrics. Also some very nice, comfortable, stylish sandals and shoes.
July 23, 2026
Reply from Cotton Traders
We're so pleased to hear you appreciate our selection of casual clothes, their quality, and the fabrics. It's wonderful that you also found our sandals and shoes to be nice, comfortable, and stylish! Thank you for your kind feedback.🥾🥾💖
The blouse is exactly what I want
The blouse is exactly what I want and I enjoy wearing it. It is cool to wear and looks fresh.
July 23, 2026
Reply from Cotton Traders
We are so pleased to hear that you are enjoying wearing your blouse! It's wonderful to know that it's cool and looks fresh. Thank you for your positive feedback.
I have purchased many items from Cotton…
I have purchased many items from Cotton Traders over the years and I have never had a problem of any kind. They are honest, trustworthy and obliging. The products purchased are of an excellent quality, great value for money and as described in the booklets. So thank you from me
July 14, 2026
Reply from Cotton Traders
We are so pleased to hear about your many positive experiences with us over the years. It's wonderful to know that you find our products to be of excellent quality, great value, and accurately described. Thank you for your kind words!👍👍
Like the different size trousetr lengths…
Like the different size trouser lengths
Good materials used
July 22, 2026
Reply from Cotton Traders
We're so pleased to hear that you appreciate the different trouser lengths and the good materials used. Thank you for your wonderful feedback!👖
Easy to navigate website and order…
Easy to navigate website and order online
Quick delivery and excellent quality and value
July 23, 2026
Reply from Cotton Traders
We're so pleased to hear that you found our website easy to navigate and the online ordering process straightforward. It's wonderful that you experienced quick delivery and are happy with the excellent quality and value!🚚🌟🌟
Great experience
I found dealing with Cotton Traders a very pleasant and successful experience. Clothing is of great quality and the ability to return to store is a plus.
July 23, 2026
Reply from Cotton Traders
Thank you for your wonderful review! We are so pleased to hear that your experience with us was pleasant and successful, and that you appreciate the great quality of our clothing. It's also great to know that the option to return to a store is a plus for you.👍👍
Very good quality of clothing
Very good quality of clothing, fits well, it’s the only place I can get trousers to fit me, I normally get a 33”, my inside leg is a 34” but they fit me perfectly.
July 23, 2026
Reply from Cotton Traders
We are so pleased to hear you are happy with the quality and fit of our clothing, and that they are the only place you can get trousers to fit you perfectly!📣🌟
I thought that the whole waist band…
I thought that the whole waist band would be elasticated not just partially each side. They seemed to be slightly long for short/29”. Hence the only 3star.
July 23, 2026
Reply from Cotton Traders
We appreciate you sharing your feedback regarding the waistband and length. We understand your expectations were not fully met and we will certainly review these design aspects for future improvements.
Reply from Cotton Traders
Thank you so much for your kind review.👍
Reply from Cotton Traders
We're so pleased to hear that your delivery was first-class and that the items are up to our usual high quality. Thank you for your wonderful feedback!💖💖
Great!
As usual my order arrived well packaged and in good condition. Very pleased with the service. Goods were good quality
July 23, 2026
Reply from Cotton Traders
We're so pleased to hear that your order arrived well-packaged and in good condition, and that you're happy with the quality of your goods. Thank you for your positive feedback!📣🌟
Unfortunately
Unfortunately, the walking sandals have been sent back. I have a very high instep, and couldn't get my feet into the sandals, there is only a narrow allowance to loosen the ankle. So not suitable. Also, not suitable for somebody with slightly wider feet.
July 23, 2026
Reply from Cotton Traders
We appreciate you sharing your feedback regarding the walking sandals. We understand that the fit was not suitable due to a high instep and slightly wider feet, and we regret that they didn't meet your needs. We will certainly consider your comments as we refine our product designs.🥾🥾
Items arrived in time
Items arrived in time, were as described. Good fit and acceptable quality. Will use company again
July 23, 2026
Reply from Cotton Traders
We are so pleased to hear that your items arrived on time and were as described. It's wonderful to know you found them to be a good fit and of acceptable quality. Thank you for your positive feedback!👍👍
Reply from Cotton Traders
We're so pleased to hear that you appreciate the good quality and value for money of our products. Thank you for your wonderful feedback!💖
Item ordered was great
Item ordered was great, although delivery was disappointing. Evri informed me out for delivery on three days, finally arriving on the fourth day. Evri are known for their poor deliveries, not the drivers fault but management expectations.
July 23, 2026
Reply from Cotton Traders
We're glad you enjoyed the item. We understand your frustration with the delivery delay and the communication from the courier. We are always working to improve our shipping processes and appreciate your valuable feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.