Very pleased with the products I received. Boots were comfortable and very reasonably priced as were the cargo pants I also ordered. I would have given 5 stars if not for your use of Evri as your cou... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a jacket but when it arrived it was far too big. I returned it next day via tracked Royal Mail. I contacted Customer Services to advise about the return and how long before I would be refund... See more
Company replied
A company l regularly use as they have a wide range catering for the older but fashion conscious too. Order arrived on time. I liked the jersey denim wide leg trousers so much l have just ordered a... See more
Company replied
Cotton Traders never disappoints. The quality of their clothing is excellent and the fit is always great. Ordering online was straightforward and delivery was quick. The fabrics are comfortable and th... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
206K reviews
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Lovely in store service
Easy to order and nice to have click and collect option for free delivery and free returns. Lovely warm welcome, as always, when collecting my parcel.
Staff always helpful when I'm browsing in the store.
May 19, 2026
Slightly bigger than I expected
Slightly bigger than I expected, but fantastic quality fabric, and a great price.
May 7, 2026
Always receive good quality clothing
May 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cotton Traders
We're so happy to hear our team was helpful and accommodating. Thank you for your feedback.
Thank you Cotton Traders
The items are always good value, good quality and well made. Delivery is always prompt.
The site is easy to navigate and if anything goes wrong the customer service department is helpful and courteous. In all the years I have shopped at Cotton Traders I have only needed to ring them once
May 20, 2026
Great Service!
Items delivered quickly! Easy to order the items I wanted and everything fitted ok.
May 20, 2026
Review of items purchased.
All items arrived on time. Quality was very good. Prices fine. I will order again in the future. Many thanks
May 18, 2026
always good quality
i don't think i've had something from you that has not been of good quality, also if you get when on offer even better, thank you.
May 20, 2026
I've used Cotton Traders mail order for…
I've used Cotton Traders mail order for a number of years, and buying some more trousers (arrived quickly and as ordered) was easy and a comparative bargain. So no surprises there.
May 20, 2026
Sizing
Having measured my waist and following sizing instructions I was amazed to find that in long trousers my waist shrinks. However when wearing shorts I have grown to an uncomfortable waistline.
Perhaps in future I will visit a shop and try them on
So the reply is not worth posting
Perhaps I should drop the star rating to 1 or 2
May 19, 2026
Reply from Cotton Traders
Thank you for your feedback regarding our sizing. We understand that finding the right fit can be challenging when shopping online. We are always working to improve our sizing guides for a better experience.
Kind Regards
Hannah
Ordering and delivery are exceptionally good
Easy to browse and purchase from the app. All cotton garments bought have been great quality and price. All have washed well and kept their first worn appearance. The delivery is very fast - just a day or two. Any returns are also very easy to sort. Ordering and delivery are top of the lot for experience.
May 20, 2026
Fast delivery and the jeans are lovely
Fast delivery and the jeans are lovely, great fit.
May 20, 2026
Very easy to follow website with clear…
Very easy to follow website with clear descriptions and good sizing charts.
Online ordering is easy with clear details of delivery pricing and scheduling.
May 19, 2026
The size guide is wrong
The size guide is wrong! I measured myself but the items were far too large. All returned.
May 19, 2026
Reply from Cotton Traders
Thank you for taking your time to leave a review. We’re sorry the sizing was incorrect. We are reviewing our size guide to prevent this from happening again.
Kind Regards
Hannah
I bought 4 items ( trousers and…
I bought 4 items ( trousers and blouses) from an advert in a Sunday magazine and was delighted with all 4. Order came quickly, very good value on 50% off offer.... lovely materials, comfortable, accurate sizing, and exactly as advertised.
May 19, 2026
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