When I picked up my items in store, one was too big. The assistant in Ayr was extremely helpful providing a different size and returning the original. Full marks to your staff member!
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See what reviewers are saying
The cardigan was very attractive. Soft and warm, beautiful colour. Just a pity it didn't come in a size 8. This happens quite often, so it would be good if Cottontraders catered more for small sizes... See more
Company replied
The staff in the Ayr store were very helpful, I went in to return an order, then they said that they could reorder what I returned with a bigger size which I didn't know they could do. I wouldn't hesi... See more
Company replied
I do like being able to collect and return items free of charge at my local Cotton Traders branch. The staff do seem to have a problem on returns and it takes them a very long time to complete the tr... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Dobbies Garden Centre, Old Toll, KA6 5JJ, Holmston, Ayr, United Kingdom
- 01292 262854
4.8
Excellent
141 reviews
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Excellent service
When I picked up my items in store, one was too big. The assistant in Ayr was extremely helpful providing a different size and returning the original. Full marks to your staff member!
April 20, 2026
Reply from Cotton Traders - Dobbies Ayr
We're happy to hear that the assistant in Ayr was so helpful in resolving the sizing issue and managing the return. We appreciate you taking the time to share your positive experience!
Our local Cotton Traders branch within…
Our local Cotton Traders branch within Dobbies, Ayr recognise us as we are regular shoppers and we are made welcome every time. Not only the Manager, Jackie but her staff too are super efficient
February 2, 2026
Reply from Cotton Traders - Dobbies Ayr
We're happy to hear that you feel welcome at our Cotton Traders branch in Dobbies, Ayr, and that our team is super efficient. We appreciate your positive feedback and value your custom.
The staff in the Ayr store were very…
The staff in the Ayr store were very helpful, I went in to return an order, then they said that they could reorder what I returned with a bigger size which I didn't know they could do. I wouldn't hesitate going back to the shop.
February 26, 2026
Reply from Cotton Traders - Dobbies Ayr
We're happy to hear that the staff at our Ayr store were so helpful during your return. We appreciate your positive feedback and are glad you enjoyed your experience. We look forward to your next visit.
Visited Cotton Traders at Dobbies
Visited Cotton Traders at Dobbies, Ayr today to return something I'd purchased online. The staff, Carole and Sam, were very knowledgeable, helpful, and were smiling all the time, which is very rare these days!
January 31, 2026
Unprompted review
Reply from Cotton Traders - Dobbies Ayr
We're happy to hear you had such a positive experience with our staff at Dobbies, Ayr. It's great to know that their knowledge and helpfulness made your return easy. We appreciate your feedback!
Reply from Cotton Traders - Dobbies Ayr
Thank you for taking the time to leave a review. We appreciate your positive feedback and are happy you were pleased with the excellent quality and prompt delivery.
First time user
Fist time using cotton traders online, procedure was very easy to do from ordering goods too picking them up in store everything was simple, the staff in the store were i picked my goods up were very helpful and polite, will use again.
December 8, 2025
Reply from Cotton Traders - Dobbies Ayr
We appreciate your positive feedback. We're happy to hear that you found our online ordering and in-store pickup process simple and easy. It's great to know that our staff were helpful and polite. We look forward to serving you again.
Good comminication and service
December 1, 2025
Reply from Cotton Traders - Dobbies Ayr
Thank you for your review. We appreciate your positive feedback on our good communication and service; we are so happy you were pleased.
First class
November 24, 2025
Reply from Cotton Traders - Dobbies Ayr
Thank you for your kind review, we appreciate it!
The cardigan was very attractive
The cardigan was very attractive. Soft and warm, beautiful colour. Just a pity it didn't come in a size 8. This happens quite often, so it would be good if Cottontraders catered more for small sizes. Staff in Ayr are always efficient and helpful.
November 17, 2025
Reply from Cotton Traders - Dobbies Ayr
Hi Helen
We're so glad you found the cardigan attractive, soft, and warm. We really appreciate your feedback regarding the limited size availability, and can understand your frustration. We're very happy to hear that our Ayr staff were efficient and helpful. I will pass your comments on to the right team regarding a wider size range. Many thanks for your purchase and review , its much appreciated.
We always get great quality
We always get great quality, well-fitting clothes from Cotton Traders. The staff are, without exception, friendly, approachable and always give great service
October 30, 2025
Reply from Cotton Traders - Dobbies Ayr
We appreciate your kind review.We're happy to learn that you consistently receive great quality, well-fitting clothes and that our staff provides friendly and approachable service.
Love this shop.
Myself and my husband love this shop. My husband is hard to buy for so I was surprised that he loves their clothes, especially the Guinness tops and jumpers. He especially loves that the sizes are accurate and don't change and he can order online as he knows his size
October 23, 2025
Reply from Cotton Traders - Dobbies Ayr
We're happy to hear that you and your husband love our shop! We're glad he finds clothes he enjoys, especially the Guinness items, and appreciates the consistent sizing for online orders. Thanks for sharing your positive experience!
Reply from Cotton Traders - Dobbies Ayr
We appreciate you sharing your experience. We are happy to know ordering was easy, and our delivery was quick.
Friendly staff always available to help
September 13, 2025
Reply from Cotton Traders - Dobbies Ayr
We appreciate your feedback! We are so glad to hear our staff is friendly and available to help you. Thank you for sharing.
Very happy with purchases
Bought woman’s vest tops, men’s trousers and jumper which are all of good quality and true to size. Delivery and packaging good.
Staff are so helpful and pleasant in the shop within Dobbies Garden Centre at AYR.
September 5, 2025
Reply from Cotton Traders - Dobbies Ayr
We are happy to hear that you found the vest tops, trousers and jumper to be of good quality and true to size. We are also glad you were pleased with the delivery and packaging and that our staff were helpful.
PARCEL DELIVERED EARLY TO MY LOCAL…
PARCEL DELIVERED EARLY TO MY LOCAL DOBBIES EXCELLENT SERVICE WELL WRAPPED
August 27, 2025
Unprompted review
Reply from Cotton Traders - Dobbies Ayr
We're happy to hear that your parcel was delivered early to your local Dobbies and that it was well-wrapped. Thank you for your excellent feedback!
The extra mile
Big shout out to Lyn and Sam of Cotton traders in Dobbies of Ayr, Sorry girls if i remembered names incorrectly. Just a big thank-you for helping me find the correct size shirts on my recent visit and even going to the store room to find other items of a particular size i required that wern*t on display.
So used to being in other shops and being told what*s on display is it . Well done and thanks for going the extra mile.. Great service ...Stevie .. fife
August 31, 2025
Unprompted review
Reply from Cotton Traders - Dobbies Ayr
We're so happy to hear that you received such great service during your visit. It's wonderful to know that our team went the extra mile to ensure you found exactly what you needed. We appreciate you taking the time to share your positive experience!
Great quality
The quality of clothing is very good . The prices are not cheap but not overly expensive . You’d rather pay a little more and be satisfied. Also sensible designs that everyone from young to old can wear.
June 18, 2025
Reply from Cotton Traders - Dobbies Ayr
We're happy to hear that you appreciate the clothing quality and sensible designs suitable for all ages. We appreciate your feedback on the pricing and are glad you're satisfied with your purchase.
regards
Jennie
Reply from Cotton Traders - Dobbies Ayr
We’re glad you had an excellent service. Thank you for your positive feedback.
All went well and happy with purchase-…
All went well and happy with purchase- good fit and length , colour etc,
July 31, 2025
Reply from Cotton Traders - Dobbies Ayr
We appreciate your positive feedback and are happy to learn that you are happy with your purchase, the good fit and length, and the colour.
Very easy and straight forward…
Very easy and straight forward experience - as an elderly person I appreciate not having to trail round shops, simply go to local Cotton Traders where staff are very helpful.
July 7, 2025
Reply from Cotton Traders - Dobbies Ayr
We're happy to hear your experience was easy and straightforward. We appreciate you finding our local staff helpful.
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