Good quality items with a large variety and great size options. The website is easy to follow and goods arrive when expected. The offers and sale prices encourage you to buy, but new items are often,... See more
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Review summary
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Quality below par but efficient ordering and delivery service. Product looks good/feels good - BUT defect in the stitching on one of the seams means I have to machine stitch it first myself before I... See more
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We have bought clothes and bed clothes from Cotton Traders for several years and are very rarely dissatisfied with the articles. Quality of materials used, manner of manufacture and finish are gene... See more
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I have bought several items on line from Cotton Traders which have always arrived as they advised via click & collect. The last item I purchased was a pretty blue waterproof coat which was too big a... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
210K reviews
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Extremely poor delivery
My first order was left at the unsafe place. The delivery people did not knock the front door or ring the door bell, just left the parcel and walked away.
My second order delivery was delayed from yesterday 12.July to this Wedneday without any reason.
I won't bother to buy anything from Cotton Traders in the future.
July 5, 2026
Always a pleasure to deal with
Always a pleasure to deal with, items are good quality, well packaged and delivered promptly.
April 14, 2026
Excellent items reasonable price quick…
Excellent items reasonable price quick delivery excellent
July 3, 2026
Great products
I love the selection of products and especially the Kimono style items. I'm very pleased with the 2 I bought. They arrived quickly and fit perfectly. Thank you
July 2, 2026
May use AI-assist with repliesRead more
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It was a lovely coat but alas the coat…
It was a lovely coat but alas the coat was way to big and more of a rain Mac so I returned as I was looking for something heavier and warmer
July 3, 2026
Reply from Cotton Traders
We're glad to hear you found the coat lovely. We understand it wasn't quite what you were looking for in terms of warmth and size, and we appreciate your feedback.
Useful exPerince
Finding items in online shopping was a pain otherwise everything else ok
July 3, 2026
Reply from Cotton Traders
We appreciate your feedback and understand that navigating our online shopping experience was challenging. We are actively working to improve item discoverability.
I have been using Cotton Traders for years…
I have been using Cotton Traders now for years in particular, shirts, shorts and trousers and have always pleased with the product. However, I wish they could get the sizing standardised in the trouser department. Some size 48 don't fit others do, I thinthis time I'll go for a size 50, wrong, they won't do up by over 2"! I'm wearing a size 48"at the moment.
So, an excellent company and product but sizes are frustrating.
July 11, 2026
Reply from Cotton Traders
We appreciate you taking the time to provide your feedback. We are reviewing our process to prevent this from happening again.
Kind Regards
Hannah
Very quick delivery
July 3, 2026
Well my husband needed some more…
Well my husband needed some more T/shirts and they fit really perfectly
July 3, 2026
Good quality clothing that fits…
Good quality clothing that fits beautifully, what more could you want.
July 3, 2026
On two recent occasions I have…
On two recent occasions I have purchased Chino trousers once at a Cotten traders store the other on line.the store person could not have been more helpful
my online experience was fine with delivery details spot on and the product exactly as the company writeup (excellent). I will be shopping again with this company who I can recommend.
June 30, 2026
Reply from Cotton Traders
We are so pleased to hear about your positive experiences both in-store and online. It's wonderful that our store staff were helpful and that your online order and product met your expectations. We look forward to you shopping with us again.
Arrived promptly and pleased with order
All the items I ordered arrived promptly and are as expected.
Good quality and fit well.
July 3, 2026
Simply displaying and shipping…unconfusing
Simply displaying and shipping according to an order. It is quite hard to be confused as is not the case with other sites. I’m 88 and not daft but I find myself buying from sites that easily confuse the older generation who don’t know the “language”.
July 2, 2026
extremely difficult to return an item…
extremely difficult to return an item and get a refund. Absolutely no communication. Returned over 10 days ago via Evri and no acknowledgement or update from cotton traders, keep getting marketing emails but no customer service after purchase.
July 2, 2026
Reply from Cotton Traders
Thank you for taking your time to leave a review. We are sorry to hear that you have not yet been refund. Refunds can take between 7-14 days from the date you posted your return. If you have not received your refund within this timeframe then please call our friendly customer care team on 01612864321 or email customerservice@cottontraders.com with the tracking reference number for the return and we can look into this for you.
Kind Regards
Hannah
Sizing way off
Bought 3 tops the same size
Sending 2 back as one too small and one too large.
July 3, 2026
Reply from Cotton Traders
Thank you for taking your time to leave a review. We’re sorry to hear about the sizing issues with your recent order. We understand how frustrating this can be and appreciate you letting us know. We are always working to improve our sizing consistency.
Kind Regards
Hannah
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