Hiccup with the delivery system, but kept up to date by EVRI so no worries or concern, package arrived safely as advised. Have ordered many times from Cotton Trader's and confident of the qualit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I particularly like that you can easily contact the company by phone and speak to someone. Returns process is very straightforward. Trustworthy company but clothing quality is variable. The main downs... See more
Company replied
Good quality, fair prices but inside leg measurements on Ultimate and Signature mens chinos a clog out. I ordered 31" for Ultimate and 29" for signature chinos, they were more like 34", which nece... See more
Company replied
The T shirt and shorts I bought were very good. Sadly the "Track your order" was absolutely useless. It doesn't tell me the progress in any way whatsoever. Just the same when the parcel went to E... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
212K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loved the colour but too big
Loved the colour but too big, so had to return. Smaller size would have been to small. Good quality for the price though.
July 27, 2026
Satisfied customer.
Prompt delivery and easy to order. Items good quality and good value for money.
July 27, 2026
Too expensive for the quality
One product was too thick material for the summer and the other one the material was awful and screwed up for a big price .
July 27, 2026
The use of "Evri" is inexcusable
The use of "Evri" is inexcusable - a problem with EVERY delivery. I no longer purchase from this seller that seems to be truly bottom $$ with a notorious courier (Hermes/Evri described as "neither fit to trade nor employ" in the UK House of Commons! Count the number of BBC programmes in re this 'courier'!
May 11, 2026
The shorts seemed very nice
The shorts seemed very nice. Unfortunately they were too tight for me and so I could not wear them.
August 1, 2026
Excellent quality wouldn’t buy them…
Excellent quality wouldn’t buy them from any one else
July 27, 2026
I ordered 2 tops
I ordered 2 tops, on an offer , came promptly and fit well. I’ve ordered from Cotton Traders many times and I’m always happy
July 27, 2026
Everything is always spot on ordering…
Everything is always spot on ordering from CT. Sizing and quality is always good. Would definitely recommend.
June 21, 2026
Great products
Great products, fit well, suits my style, quick delivery and good service
July 27, 2026
If your buying a shirt, order 5 sizes too big.
With all other companies the size I chose is plenty bu enough. With the shirt I was sent I could hardly do up the buttons it was so small, and the sleeves only went half way up my arms. My suggestion is, that for a shirt that expensive you would get the sizing right. Also you are extremely slow in sending my rebate.
July 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cotton Traders
Many thanks for your lovely review.
I am pleased to hear that the order was delivered quickly and the products are of a good quality :)
Great Quality
Always use cotton traders as my go too especially their men’s cotton trousers, good quality, fast delivery have also sent so items back, easy returns and refund quickly, highly recommend!
April 4, 2026
Reply from Cotton Traders
Many thanks for your lovely review.
I am pleased to hear that the trousers are of a good quality with fast delivery and that the returns process when you have to use it is straightforward. :)
order arrived quickly and well tracked…
order arrived quickly and well tracked - your returns are good - unfortunately I am a larger size and very often have to order on line 2 different sizes as your store never holds my size - I prefer to see and feel the fabric and colour is most in important . I love the Dobbies garden store near me as the food, flowers (wool yarn), books and garden supplies are popular
July 27, 2026
Reply from Cotton Traders
Many thanks for your recent review.
I am pleased to hear that the order was delivered quickly with regular order updates.
I will pass your comments on to the stores with regards to more sizing options but as they normally have a small space this isn't always possible.
Beautiful dresses
The delivery was excellent and I found both dresses fitted perfectly. I have lost weight and both fitted well.
July 27, 2026
Reply from Cotton Traders
Many thanks for your lovely review.
I am pleased to hear that both the dressed fitted perfectly :)
Ordered a pair of women's slippers
Ordered a pair of women's slippers, when they came they fitted, but after a few hours they went really big, phoned up and they sent another pair out, but they seemed the same so sent both pairs back. Waiting for my refund. Will order clothes, but would not order footwear again.
July 26, 2026
Reply from Cotton Traders
Many thanks for your recent review.
I am sorry to hear of the issues that you have had with the shoes, I will pass your comments onto our buying department.
Once the return is processed at the warehouse a refund will be credited.
Kind regards,
Jade
Reply from Cotton Traders
Many thanks for you lovely review.
I am pleased to hear that everything was hassle free :)
Delivered a day earlier than expected
Delivered a day earlier than expected , good quality packaging , excellent fit and feel cargo pants . Good price but better quality than High Street offers.
100% satisfied as I said in my review on 3/8/26 !
July 27, 2026
Reply from Cotton Traders
Many thanks for your lovely review.
I am pleased to hear that the order was delivered to you earlier than expected :)
I am glad that the cargo pants are a good price, fit and quality.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.