I had ordered a pair of jog pants thought I would try them as the leg width was what I was looking for maybe it could be 2 inches more so it hangs over the shoes nicely Anyway I was pleased with... See more
Company replied
Location
Switch locationCountry Market, Malthouse & Osborne Farms, GU35 0QP Kingsley, Hampshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I popped into the Bordon shop recently after it had been refitted. Was impressed to see a lot more stock , well laid out and easy to find correct sizes. Staff were very friendly and very helpful. They... See more
The two ladies who work in this branch are always welcoming, friendly and helpful without being overbearing. The shop is always tidy and well organised. An online order was processed on my behalf whe... See more
Ordered pleated trousers to be collected from Bordon store. Was charged for delivery to your store. I mistakenly didn't try them on at the store. I tried them on at home and they are AWFUL. Poor ma... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Country Market, Malthouse & Osborne Farms, GU35 0QP, Kingsley, Hampshire, United Kingdom
- 01420 474914
4.7
Excellent
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Web site is easy to use.
The Web site is easy to use.
I have found the staff in the shop to be cheerful and friendly.
They are also helpful and informative regarding items in the shop and on line.
March 29, 2025
Reply from Cotton Traders - Bordon
Thank you for your positive review. We're glad to hear that you find our website easy to use and that you've had a positive experience with our staff. We strive to provide a user-friendly online experience and to offer helpful and informative customer service. We appreciate your kind words about our team.
Excellent customer service from the…
Excellent customer service from the assistant at Country Market Cotton Traders near Farnham.
March 24, 2025
Unprompted review
Reply from Cotton Traders - Bordon
Thank you for your kind review. We are thrilled to hear that you had a positive experience with our team. We strive to provide excellent customer service and appreciate your feedback.
Cotton Traders
Helpful sales assistants
The sales people were very patient and allowed me to try on different sizes before making a choice. When I asked for different length skirts they helped me to find the correct rack. I find them polite and helpful.
February 16, 2025
Reply from Cotton Traders - Bordon
Thank you for your lovely review. We're pleased to hear that you had a positive experience with our staff. We appreciate that you found them patient and helpful in assisting you with your purchase. Your feedback is valuable to us as we strive to provide excellent customer service.
Visited the Bordon store this morning
Visited the Bordon store this morning. I was served by wonderful Hayley, she was very helpful, offered superb guidance and assistance. She gave advice on fit and style and couldn’t have been more efficient. Fabulous asset to the company.
Great small store with a good range.
February 20, 2025
Unprompted review
Reply from Cotton Traders - Bordon
Thank you for your kind review. We are thrilled to hear that you had such a positive experience with Hayley at our Bordon store. I have passed forward your comments to the area manager for the store mentioned. We appreciate you taking the time to share your feedback. 😊
Reply from Cotton Traders - Bordon
We're thrilled to hear you consistently receive excellent service from us. Your positive feedback is truly appreciated and motivates our team to maintain their high standards. Thank you for sharing your review. 😊
Winter coatso…
Lovely coat but sadly didn't fit me so will return.
Ordering and collection at store easy so planning on taking back to store to return.
January 12, 2025
Reply from Cotton Traders - Bordon
Hello Sue,
Thank you for your review.
I am sorry to hear the coat was not the correct fit for you, should you like to change for a different size the store would be able to help you with that.
We really appreciate your comments on our ordering and returns process being easy, I will pass on your kind comments.
Kind Regards
Cerian
Cotton Traders Customer Support
Item returned without any problems
Item returned without any problems . Staff always helpful and pleasant .
A well stocked store
January 8, 2025
Reply from Cotton Traders - Bordon
Thank you for the positive feedback 😊
Quality customer service
The staff at Borden are very friendly and so helpful. Knowledgeable of the products is good.
December 1, 2024
Reply from Cotton Traders - Bordon
Thank you for your kind review! We are so happy to hear that you found our staff friendly, helpful, and knowledgeable. We strive to provide excellent customer service and are glad you had a positive experience.
Excellent Service
All the staff are very helpful. We were served by Hayley today, because we often go in she has got to know us and always says hello with our name. The service as usual was excellent.
November 11, 2024
Unprompted review
Reply from Cotton Traders - Bordon
Thank you for your kind review. We're delighted to hear that you consistently receive excellent service from our staff. It's wonderful to know that you feel welcomed and valued by our team. We appreciate your continued patronage.
I order a pair of trousers that were…
I order a pair of trousers that were too long . The staff were great … I tried them on and explained they were too long . They kindly helped and returned the trousers.
September 17, 2024
Reply from Cotton Traders - Bordon
We appreciate your kind words about our staff. It's wonderful to hear that they were helpful and provided excellent service. We strive to make every customer's experience positive, and we're glad you had a good one. 👍✔
Very professional and friendly service quick postage exalent products 👌
Very professional and profession 7
September 14, 2024
Reply from Cotton Traders - Bordon
Thank you for your kind words. We appreciate your positive feedback and are glad you found our service professional.👍✔
Reply from Cotton Traders - Bordon
Thank you for your feedback. We appreciate you taking the time to share your experience. We are glad to hear that you found our return process easy and that our staff was helpful.👍✔
Reply from Cotton Traders - Bordon
Thank you for your positive feedback. We're happy to hear that your order arrived on time.
A good value purchase
I found a very nice mac in the sale, reduced to half price, even though I wasn't looking for one.
The staff in my local branch are always very pleasant and helpful
September 12, 2024
Unprompted review
Reply from Cotton Traders - Bordon
We're thrilled to hear you found a great deal on a Mac! It sounds like you had a positive experience with our staff as well. We appreciate your kind words and hope you enjoy your new purchase.
The items purchased were as described…
The items purchased were as described in the catalogue. The delivery and collection was good and efficient.
September 1, 2024
Reply from Cotton Traders - Bordon
Thank you for taking the time to leave a positive review. We're glad to hear that you were satisfied with the accuracy of our product descriptions and the efficiency of our delivery and collection services. Your feedback is valuable to us as we strive to provide a positive experience for all our customers.
Our visit to Cotton Traders Bordon
We decided to drive from Farnham to Bordon Cotton Traders today on a whim, to see if they had any rugby shirts for my husband and any colourful summer tops for myself, pending a short holiday next week, to the Isle of Man. There was plenty of choice, and we were both delighted with what we bought. The lady in the shop “Hayley” was so helpful and nothing was too much trouble. We have not visited this store for quite a long time, but will certainly return, as our experience today was first class, and it is a bonus to us both in been able to try the clothes on to ensure a good fit.
August 29, 2024
Unprompted review
Reply from Cotton Traders - Bordon
Thank you for your review. We are gald to hear of your positive experience in store today.
I have passed on your positive feedback to the store for their consideration.
We look forward to seeing you again soon!
Very quick delivery
Very quick delivery. The dress I purchased was excellent quality. Cotton Traders have always had a good reputation and I find that is still correct. I will certainly shop with them again.
July 31, 2024
Reply from Cotton Traders - Bordon
Thank you for your kind words and for sharing your positive experience. We are thrilled to hear that you were pleased with the quality of the dress. We strive to provide our customers with high-quality products and excellent service, and we are delighted that you have found this to be the case. We appreciate your continued support and look forward to serving you again soon.
If you want quality at an affordable…
If you want quality at an affordable price you go to Cotton Traders.
The designs are great and the sizes available are unique.
Ordering on line is very useful, but I would like more shops in my locality.
As for the clothes, they are very durable and last a very long time.
Long may Cotton Traders be in business!!!
July 18, 2024
Reply from Cotton Traders - Bordon
Thank you for your kind words and positive review. We are delighted to hear that you appreciate the quality, designs, and durability of our clothing.
We are always striving to improve our services and we appreciate your feedback regarding the availability of shops in your locality. We will take this into consideration.
I am In!…
After a while and lot of 'what did I do wrong' I managed to get an account sorted. All then went well. The updates on delivery were very helpful.
July 3, 2024
Reply from Cotton Traders - Bordon
Thank you for your review. We're glad to hear that you were able to get your account sorted out and that the delivery updates were helpful. We appreciate your feedback and will continue to work hard to provide a positive experience for all our customers.
helpful staff and prompt delivery
July 3, 2024
Reply from Cotton Traders - Bordon
We appreciate your kind words about our staff and delivery service. We strive to provide excellent customer experiences.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.