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Cotton Traders Reviews 

209,638
•
TrustScore 4.5 out of 5

4.4

Clothing Store
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Review summary

Created with AI, based on recent reviews

Evaluating 32,159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of both clothing and homeware, highlighting the durability and comfort of the products. The ordering process is frequently described as easy and straightforward, with many appreciating the quick and reliable delivery service. Reviewers also commend the honest and trustworthy service, noting that orders are well-packaged and returns are handled efficiently without arguments. However, some customers experienced issues with sizing, finding items to be either too long or not true to the size guide, occasionally leading to returns. A few other people also felt that the product quality was not always consistent, citing instances of thin material or items not matching their online descriptions. Additionally, some reviewers mentioned problems with delivery, including delayed or undelivered items, and issues with split orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent and good quality of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and straightforward,... See more

Service

Customers consistently note positive experiences with service, often highlighting its excellence, speed, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The cotton shorts are great for avoiding chub rub. True to size and a good quality material. However they create a kind of "static" which means dresses tend to cling to the shorts when out walking.... See more

Company replied

Rated 5 out of 5 stars

Easy ordering online, I always collect from a branch not too far from me , so i can try on and get a refund if necessary- which i did on this last occasion. But luckily tried another size available i... See more

Company replied

Rated 5 out of 5 stars

Excellent quality clothing and homeware. Easy to order and website easy to use. Sizing usually accurate. Delivery is through Evri and I am lucky to have an excellent courier Orders are always... See more

Company replied

Rated 5 out of 5 stars

Unfortunately I had to return 3 items, 2 jumpers and 1 cardigan because the sleeves were too long. I am only 5 foot tall and so really need a petite size but you no longer cater for those of us who do... See more

Company replied

Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

210K reviews

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4.4

All reviews

(209,638)

29,355 reviews in the last 12 months

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Rated 5 out of 5 stars

Good experince

I ordered online. It was easy and delivery was reasonably quick. I had to return one item due to tight fit but other items were ok.
Assistant in shop was very helpful and handled my refund swiftly.

June 25, 2026
Rated 4 out of 5 stars

Good process information. A company making the effort.

4 stars is slightly on the generous side but your on site ordering and dispatch works well. There seemed to be a hiccup during the delivery and this took longer than expected. I would liked to have notification of receipt of my return and approximate date of refund. That being said had I kept both items I would have been relatively pleased with the service.

June 25, 2026
Rated 5 out of 5 stars

Good quality top

It's very easy to finditems on the Cotton Trader website. They have a variety of women and mens clothing as well as household items. I ordered and received very quickly a top which is well made with good quality fabrics. It hangs well and looks nice. My delivery was packaged well and arrived quickly. I would definitely recommend them.

June 27, 2026
Rated 1 out of 5 stars

My order was delivered on time but…

My order was delivered on time but unfortunately was too big. I returned it on the same day, I couldn’t re-order because it was out of stock in the size I required. I haven’t heard anything from Cotton Traders or received any refund. It’s over a week.
Very unusual from Cotton Traders.

June 29, 2026
Rated 4 out of 5 stars

Meeting expectations

Simple to order. Product quality as expected. Standard delivery was sufficient.
Very pleased with the reversible tops - soft, warm, great slouchy collar, cody and comfortable.
Delighted with the orange overshirt. Light, cool, good fit

June 26, 2026

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