Good quality items with a large variety and great size options. The website is easy to follow and goods arrive when expected. The offers and sale prices encourage you to buy, but new items are often,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Quality below par but efficient ordering and delivery service. Product looks good/feels good - BUT defect in the stitching on one of the seams means I have to machine stitch it first myself before I... See more
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We have bought clothes and bed clothes from Cotton Traders for several years and are very rarely dissatisfied with the articles. Quality of materials used, manner of manufacture and finish are gene... See more
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I have bought several items on line from Cotton Traders which have always arrived as they advised via click & collect. The last item I purchased was a pretty blue waterproof coat which was too big a... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
210K reviews
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Prompt service
July 7, 2026
Always lovely helpful staff
July 7, 2026
Always reliable
July 7, 2026
Lovely tunic.
Arrived exactly on time. Delighted with the tunic . Ordering was very easy indeed.
July 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cotton Traders
Hi,
Thank you for taking the time to leave a review. Our shoes are offered in an E fit which is a comfort fit that is in between a standard width and a wide width. However, we do take all our customers feedback back very seriously and I have passed this to our buying team for their future consideration.
We sincerely apologise for any disappointment caused by this and I do hope that we can meet your needs in the future.
Kind regards,
Jennifer.
bit slow with the post but it came in…
bit slow with the post but it came in the end very satisfied
June 27, 2026
This company always surpises me
This company always surpises me. The variety of men's wear is good and well priced. The three Short sleeve Base Layer T shirts could have been a bit thicker, but the fit was good and they were 100% cotton, which I prefer.
July 5, 2026
Went on line saw the sandals good price…
Went on line saw the sandals good price had my size
All good
July 6, 2026
Trousers fit well and good quality
Trousers fit well and good quality. Came quickly. All as described.
July 6, 2026
Recent Experient
I have bought from Cotton Traders for many years but recently the quality of the material and the fit has been very disappointing,
July 6, 2026
Reply from Cotton Traders
Hi,
Thank you for taking the time to leave a review. We are so sorry hear of your disappointment with sizing and quality of the garments that you have recently purchased, and I have passed your valuable feedback to our buying team. On looking into our records, I can see that you have been issued refunds for the items that you have returned. Today I have issued you with 2 further refunds to cover the cover the returns charges and these will show back in your original payment method within the next 3-5 working days.
We sincerely apologise for any inconvenience caused by this and I do hope that we can meet your needs in the future.
Kind regards,
Jennifer
Always good quality
Always good quality, prompt service and no trouble if anything needs to be returned.
July 6, 2026
Good but too long.
Well made items but unfortunately I had to return both pairs of trousers. I'm a 29" leg length and ordered that length but they were too long.
I will be ordering the same items in a 27" size once my refund has been processed.
July 4, 2026
Reply from Cotton Traders
We're delighted to hear that you found the ordering process straightforward, the delivery prompt, and returns easy. Thank you for your positive feedback!
The goods are ok but the sizing is not…
The goods are ok but the sizing is not consistant which involves having to return goods which is a big nuisance.
July 5, 2026
Reply from Cotton Traders
Hi,
Thank you for taking the time to leave a review. We are so sorry to hear of your disappointment with the sizing of the shorts, and I have passed your valuable feedback to our buying team. On looking into our records, I can see that you have already been issued with a refund in full.
We sincerely apologise for any inconvenience caused by this and I do hope that we can meet your needs in the future.
Kind regards,
Jennifer.
Easy to order shorts cargo shorts are nice and…
Easy to order shorts are nice and comfortable although have to a size bigger as do come up smaller
July 6, 2026
Reply from Cotton Traders
Thank you for your feedback. We're happy to hear you found the shorts nice and comfortable. We appreciate your comments regarding the sizing and will pass this on to our design team.
White trousers
My white trousers were delivered on time and I love them. They are exactly as described and fit me perfectly.
July 6, 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We are so pleased to hear that your white trousers were delivered on time and that you love them! It's wonderful to know they are exactly as described and fit you perfectly. 😊
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