Overall, an upper average raincoat, keeps completely dry and is of a really nice fit, however have a few things about quality. Expected the raincoat to be a bit more warm to wear, was feeling cold on... See more
Company replied
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Review summary
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Reviews shaping this summary
I ordered a pale lemon blouse but unfortunately, the colour was very pale & didn't look good on me, I arranged to return it via my local Cotton Traders shop at Evesham Country Parks (Twyford) they wer... See more
Company replied
Great experience from start to finish. Paid for next day delivery but goods didn’t arrive. Not cotton traders fault but evris. Cotton traders gave me a delivery refund. So can’t fault them
Company replied
Excellent quality at a very reasonable price. Ideal for everyday wear, comfortable with an expandable waist for those long lunches. Machine washable and quick drying. Would recommend to anyone wanti... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
211K reviews
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Useless courier
Products were good but relying on Evri as courier negates the experience. Having had issues getting Evri to deliver to my house I tried getting the latest parcel delivered to a local collection point. This was a nightmare as parcel went missing for days before Evri eventually managed to deliver to the shop. No more Cotton Traders purchasers hjile Evri are involved.
July 9, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cotton Traders
We're so glad you appreciated our fabrics and service! We truly value your positive feedback.
Reply from Cotton Traders
Thank you for your positive review 👍
Reply from Cotton Traders
We are so pleased to hear that everything you ordered was just what you hoped for. Thank you for your wonderful feedback!
Fast delivery and trousers a perfect…
Fast delivery and trousers a perfect fit
Couldn't find good work trousers anywhere, perfect for a 5ft woman
July 8, 2026
Reply from Cotton Traders
We appreciate you taking the time to leave a review. We're so happy to hear that you found the perfect work trousers and that the delivery was fast.
Thank you for the stylish and good…
Thank you for the stylish and good value dress promptly delivered which has been very comfortable to wear in the heat wave.
July 9, 2026
Reply from Cotton Traders
We're so pleased to hear that you found your dress stylish, good value, and comfortable to wear during the heatwave. Thank you for your wonderful feedback!
Disappointed
Placed an order after seeing the promotion for free travel bag and entered the appropriate code given.
Order arrived but no free travel bag. Disappointed and made worse by the same promotion emailed the following week .
July 9, 2026
Reply from Cotton Traders
Dear Fiona Dawson,
Thank you for your review. We are so sorry to hear that your free travel bag was not included with your order. We understand your disappointment, especially seeing the promotion again. On checking the order it appears the promotional code is not applied. Please be assured we have arranged for the free gift to be sent separately and will be with you within the next 3 working days.
Kind regards,
Andrea
Delivery service not good.
Goods are good quality. EVRi delivery is rubbish. Goods left on doorstep - that's not delivery - it's abandonment of your goods - they are not mine until delivered. You need to change your courier.
July 8, 2026
Reply from Cotton Traders
We're truly sorry to hear about the issues you experienced with the delivery of your order. We understand your frustration with the parcel being left on your doorstep, and we appreciate you bringing this to our attention. We will be addressing this with our delivery partner.
My purchase arrived very quickly
My purchase arrived very quickly and was exactly as described and ordered.
July 9, 2026
Reply from Cotton Traders
We're so pleased to hear that your purchase arrived quickly and was exactly as you expected! Thank you for your wonderful feedback.
Reply from Cotton Traders
We're so pleased to hear you're happy with the quality and value of your goods, and that they were delivered promptly. Thank you for your wonderful feedback!
Always love their clothes
Always love their clothes , but this time had to return 2 items size not right , returned by Royal Mail same day I received goods on , 9th July , still awaiting Credit 19th July, so not happy about that
July 8, 2026
Reply from Cotton Traders
We appreciate your continued loyalty and are sorry to hear about the sizing issue with your recent order. We understand your frustration regarding the delay in receiving your credit and are actively working to process returns as quickly as possible.
I am still awaiting my order
I am still awaiting my order. I was told by couriers they had it 7 days ago then I was told it was delayed. I complained and Evri customer services contact me every day but say it seems to be lost somewhere. I stopped having them to my house as parcels never turned up so I chose to have it sent to my local parcel shop and they still don't seem to be able to manage that. Very disappointing.
July 9, 2026
The size of the t shirt was OK but the…
The size of the t shirt was OK but the armholes were way too big making a very bad fit.
July 9, 2026
Reply from Cotton Traders
We're sorry to hear that the armholes on the t-shirt didn't provide a good fit. We appreciate you bringing this to our attention, and we will pass your valuable feedback to our design team for review.
Reply from Cotton Traders
We are so pleased to hear that you are happy with the excellent fit and quality of your purchase. Thank you for your positive feedback!
I'm still waiting for refunds
I'm still waiting for refunds for two returns which were received by Cotton Traders last Monday (13th) and Wednesday (15th) respectively (it's now Sunday). I have to pay for goods at the time of dispatch - i.e prior to receipt - I would therefore expect prompt treatment of refunds, at the very least within 24 hours of receipt!
July 9, 2026
Reply from Cotton Traders
Dear Steph,
Thank you for your review. We are very sorry to hear about the delay in processing your refunds. We understand your frustration, especially given the time it has taken since your returns were received. We are working to process all refunds as quickly as possible and appreciate your patience.
Kind regards,
Andrea
As ever Cotton Traders gave a very good…
As ever Cotton Traders gave a very good reliable service. Prompt delivery to store, pleasant staff. Goods great quality and true size.
July 9, 2026
Reply from Cotton Traders
Thank you for your wonderful review! We are so pleased to hear that you received very good and reliable service, with prompt delivery to your store and pleasant staff. It's great to know you are happy with the great quality and true sizing of our goods.
Reply from Cotton Traders
We're so pleased to hear you're happy with our products, service, and value. Thank you for your wonderful feedback!
Easy Ordering
A very good website to buy real cotton products online. It also sells via catalogs and mail order.
June 28, 2026
Reply from Cotton Traders
We're so pleased to hear you find our website a great place to buy real cotton products, and we appreciate your recognition of our catalogue and mail order options. Thank you for your kind review!
Good quality .
Good quality .. items are a good fit and value for money. Prompt delivery.
June 23, 2026
Reply from Cotton Traders
Thank you for your wonderful review! We are so pleased to hear that you are happy with the quality of our items, their fit, and the great value they offer. We're also glad the delivery was prompt.
Reply from Cotton Traders
We truly appreciate you taking the time to share your positive experience. We're so glad we could quickly resolve your issue and provide great customer service.
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