Cotton TradersReviews 

209,424
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 32,159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of both clothing and homeware, highlighting the durability and comfort of the products. The ordering process is frequently described as easy and straightforward, with many appreciating the quick and reliable delivery service. Reviewers also commend the honest and trustworthy service, noting that orders are well-packaged and returns are handled efficiently without arguments. However, some customers experienced issues with sizing, finding items to be either too long or not true to the size guide, occasionally leading to returns. A few other people also felt that the product quality was not always consistent, citing instances of thin material or items not matching their online descriptions. Additionally, some reviewers mentioned problems with delivery, including delayed or undelivered items, and issues with split orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent and good quality of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and straightforward,... See more

Service

Customers consistently note positive experiences with service, often highlighting its excellence, speed, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The cotton shorts are great for avoiding chub rub. True to size and a good quality material. However they create a kind of "static" which means dresses tend to cling to the shorts when out walking.... See more

Company replied

Rated 5 out of 5 stars

Easy ordering online, I always collect from a branch not too far from me , so i can try on and get a refund if necessary- which i did on this last occasion. But luckily tried another size available i... See more

Company replied

Rated 5 out of 5 stars

Excellent quality clothing and homeware. Easy to order and website easy to use. Sizing usually accurate. Delivery is through Evri and I am lucky to have an excellent courier Orders are always... See more

Company replied

Rated 5 out of 5 stars

Unfortunately I had to return 3 items, 2 jumpers and 1 cardigan because the sleeves were too long. I am only 5 foot tall and so really need a petite size but you no longer cater for those of us who do... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

209K reviews

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4.4

All reviews

(209,424)

29,118 reviews in the last 12 months

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Rated 5 out of 5 stars

Family users

Out family have been customers of Cotton Traders for a number of years and have always found their products up to date and good value for money.

June 24, 2026
Rated 4 out of 5 stars

Just a niggle.

As always Cotton Traders is excellent when you order from beginning to delivery, I only have one problem when ordering online and browsing the website, if you look at something the web site doesn’t take you back to where you broke off, it takes you back to the beginning again which I find really annoying and I’m sure I am not alone, I get exasperated and leave the site until I have more time, it would make a huge difference if Cotton Traders smoothed that problem out, with the customer experience.

June 25, 2026
Rated 5 out of 5 stars

Just what was wanted!

Had been looking for duvet set of certain colours and spotted perfect ones in CottonTraders. Easy to order on line, great price, well made and have washed well. Arrived promptly, well wrapped and packaging recyclable.

June 25, 2026
Rated 5 out of 5 stars

The items arrived on time

The items arrived on time. Well packed. Fitted beautifully.
Cotton Traders are a very reliable company. I have been a customer for many many years. Very good selection of clothing and sizing is good. Thoroughly recommend this company.

June 4, 2026
Rated 2 out of 5 stars

I returned the item over a week ago and…

I returned the item over a week ago and have had no acknowledgment or tefund

June 25, 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for your review. We are sorry to hear that you haven't received an acknowledgment or refund for your returned item. Please allow up to 14 days from the date of postage for the refund to be processed and appear on your original payment method.

Rated 5 out of 5 stars

Very happy with my coat…

Saw coat in the sales for half price and had bought a similar one previously which I had worn through the winter and liked very much. I will wear the new one when autumn comes as a contrast to my other one. Have been very happy with all my purchases from cotton traders. Delivery is usually within 2 or 3 days.

June 25, 2026
Cotton Traders logo

Reply from Cotton Traders

We are so pleased to hear you found a coat you liked in our sale and that you've been happy with all your purchases from us. It's wonderful to know our delivery is consistently quick for you.

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