Overall, an upper average raincoat, keeps completely dry and is of a really nice fit, however have a few things about quality. Expected the raincoat to be a bit more warm to wear, was feeling cold on... See more
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Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
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I'm still waiting for refunds for two returns which were received by Cotton Traders last Monday (13th) and Wednesday (15th) respectively (it's now Sunday). I have to pay for goods at the time of dispatch - i.e prior to receipt - I would therefore expect prompt treatment of refunds, at the very least within 24 hours of receipt!
As ever Cotton Traders gave a very good reliable service. Prompt delivery to store, pleasant staff. Goods great quality and true size.
A very good website to buy real cotton products online. It also sells via catalogs and mail order.
Good quality .. items are a good fit and value for money. Prompt delivery.
Online purchase, arrived on time, excellent quality, perfect fit..what more can you ask for?
Purchased a pair of trousers because I had previously bought trousers from Cotton Traders. I ordered the same size as the first pair but unfortunately didn't try them on as I assumed the fit would be the same. Sadly this isn't the case the new pair are huge. The size ordered was a 16 but these look and wear like at least an 18. They look ridiculous as they are so big so having worn them once I won't be wearing them again as I feel embarrassed to be seen in them.
Delivered on time polite and efficient service thanks 😊
Quality of goods is always good from this company. Prices are too high though.
One item received had wrong size and wrong item in the packet although tagged label correct. Checked returns but it would've cost me to return the item which would've been wrong considering the fault wasnt mine. Couldn't contact Customer service who didnt answer & ran out of 28 days to resolve
Disappointed with cost of return for faulty packaging error. Cost should be waived and made clear on returns info.
This is the first time I have used click and collect and although it seemed to take longer than home delivery, it was very straightforward.
I purchased a lightweight waterproof in jade, having already purchased the orange one and I am happy with both.
Delivery was very quick .the skirt length was perfect and good colour.
Great quality products at reasonable prices. Fast delivery
My husband is large in size, he is 6'5" tall,
It is very difficult to find nice, smart, comfortable clothes for him
We discovered you a few years ago and now able to purchase smart, well made clothes for him.
Thankyou
Good quality clothing. Fairly quick delivery. My partner loves his shorts, felt really comfy & smart.
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