Hiccup with the delivery system, but kept up to date by EVRI so no worries or concern, package arrived safely as advised. Have ordered many times from Cotton Trader's and confident of the qualit... See more
Company replied
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Review summary
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I particularly like that you can easily contact the company by phone and speak to someone. Returns process is very straightforward. Trustworthy company but clothing quality is variable. The main downs... See more
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Good quality, fair prices but inside leg measurements on Ultimate and Signature mens chinos a clog out. I ordered 31" for Ultimate and 29" for signature chinos, they were more like 34", which nece... See more
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The T shirt and shorts I bought were very good. Sadly the "Track your order" was absolutely useless. It doesn't tell me the progress in any way whatsoever. Just the same when the parcel went to E... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
212K reviews
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Original delivery failed causing me to…
Original delivery failed causing me to buy another pair. Your second delivery was successful and the product is good.
July 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cotton Traders
We are pleased to hear that you are happy with both the quality of your order and our prompt delivery service. Thank you for your positive feedback.
This garment has decreased in quality…
This garment has decreased in quality since last purchased. Flimsy material and stitching not well finished. Disappointing cotton traders - no better than Asda
July 25, 2026
Reply from Cotton Traders
Thank you for taking the time to share your feedback. We are very sorry to hear that the quality of your recent purchase did not meet your expectations and that you were disappointed with the material and stitching. We appreciate your comments and will pass them on to our buying department for review.
Great colour,smart and lots of zip pockets.
Very impressed with the speed of the order we usually pick up from shop but we’re too busy so really pleased .My husband loves the pockets and zip pockets in the trousers.
July 25, 2026
Reply from Cotton Traders
We are pleased to hear how impressed you were with the speed of your order. It's wonderful that your husband loves the pockets and zip pockets on the trousers.
It was easy to find what I wanted.i…
It was easy to find what I wanted.i always find the clothes are good quality & fit.
July 26, 2026
Reply from Cotton Traders
We are pleased to hear that you found it easy to find what you wanted and that you consistently find our clothes to be of good quality and fit. Thank you for your wonderful feedback.
Efficient system and good quality products
Online ordering is easy. Delivery is prompt, within advertised time and sometimes sooner. Clothing is good quality and good value for money. CT is my main go-to company for holiday and day-to-day wear.
July 25, 2026
Reply from Cotton Traders
We are delighted to hear that you find our online ordering easy and our delivery prompt. It's wonderful to know that you appreciate the good quality and value for money of our clothing, and that we are your main go-to company.
Excellent products
I am and have always been happy with the products I have purchased from Cotton Traders.
My recent purchase of a sheet and flannels were very good. The quality and sizing of everything I have purchased has been excellent.
July 26, 2026
Reply from Cotton Traders
We are pleased to hear that you have always been happy with the products you have purchased from us. It's wonderful to know that your recent sheet and flannels were very good, and that you consistently find the quality and sizing of everything you've bought to be excellent.
Reply from Cotton Traders
Thank you for your review in regards to the service 😁
Reply from Cotton Traders
Thank you for your wonderful feedback. We are pleased to hear that you are happy with the quality of your product and the speed of your delivery.
Poor quality product the material is…
Poor quality product the material is bad as is the stitching.
July 26, 2026
Reply from Cotton Traders
Thank you for the review, we are sorry to hear that the material and stitching is not to your expectations.
I have noted your account to ensure a full refund is issued should you wish to return the item to us.
Should you require any further assistance, in regard to this issue please contact our friendly Customer Care team on 0161 286 4321.
Many thanks,
Tyler
Clothing is very good but the courier…
Clothing is very good but the courier -EVRI are not, items ordered and despatched on 22/7/26. Delivery was out for delivery on 24/7/26. Had message to say courier unable to deliver and it would be next working day estimated as Tuesday. Dont know what happened to Saturday and Monday. Finally arrived Wed 29/7/26 late afternoon.
July 22, 2026
Reply from Cotton Traders
Thank you for the review and we are sorry that there was a delay in getting your order to you.
I have today refunded the original charge of delivery back onto the original payment method, please allow 3-5 working days for the £3.99 refund to show.
Should you require any further assistance, please contact our friendly Customer Care team on 0161 286 4321.
Many thanks,
Tyler
two items ordered only one recieved
I ordered two items and so far only one had arrived . On the delivery note it say send separately . What a waste nof packaging
July 26, 2026
Reply from Cotton Traders
Thank you for the review we are sorry that the packing and the delivery timescale is not to your expectations.
I can see that the order is being shipped separately as one of the items was on a slight delay, we are sorry that this might not have been made clear at the point of ordering.
Should you require any further assistance, please contact our friendly Customer Care team on 0161 286 4321.
Many thanks,
Tyler
Good prices, excellent service, great products.
Able to order quickly click and collect on line. Notified when at store, tried all three items on, fit perfectly. Good price with discount. More than happy again.
July 26, 2026
Reply from Cotton Traders
We are delighted to hear that you were able to order quickly using our click and collect service and that you were notified when your items were at the store. It is wonderful that all three items fit perfectly and that you are more than happy with your purchase!
Great product great prices
July 24, 2026
Reply from Cotton Traders
Thank you for your positive feedback! We are so pleased to hear that you are happy with both the quality of our products and our pricing.
as expected
July 26, 2026
Reply from Cotton Traders
We are glad you found everything as expected. Thank you for your positive review.
Beautiful bias cut satin skirt
Beautiful bias cut satin skirt. Well fitting, looks very expensive, but really good price
July 26, 2026
Reply from Cotton Traders
We are so pleased to hear that you love our beautiful satin skirt and appreciate its great fit and excellent value. Thank you for your wonderful feedback.
Reply from Cotton Traders
We are delighted to hear that you are pleased with the quality of our clothing and appreciate our swift delivery and returns service. Thank you for your wonderful feedback!
Good quality, comfortable at a good price
I have used cotton traders for over 30 years but after losing some weight and needed some more shorts I searched through various shops and outlets but wasn’t satisfied. Did what I should have done in the first place and went back to Cotton Traders. Slight gamble on the sizes but fortunately got it right and very happy with the results. Top quality, good looking, comfortable shorts, delivered on time at a good price. Should have known better than to waste time trying elsewhere.
July 26, 2026
Reply from Cotton Traders
We truly appreciate your long-standing loyalty and are delighted to hear you are so happy with your new shorts! It is wonderful to know that our products continue to meet your expectations for quality, comfort, and value.
Happy with purchases very good fit didn’t wait too long for delivery
Everything I’ve ordered has been a good fit I am size 16 and they fit perfectly.
July 10, 2026
Reply from Cotton Traders
We are so happy to hear our clothing provides a perfect fit for you! Thank you for sharing your positive experience.
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