Very helpful staff in local store always. First class service all round highly recommend for a place to shop.
Company replied
Location
Switch locationHilliers Garden Centre, Hailsham Road, BN24 5BS Stone Cross, Pevensey. East Sussex, GB
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Going through shoes on your web site, ordered a pair of walking shoes for my wife. Using Click And Collect at our local store, able to try on, before taking home. Unfortunately they were to narrow, so... See more
Company replied
Took too long to arrive at your Eastbourne shop and when we collected it appears that the shop had stock anyway. This was a birthday present.
Company replied
Excellent quality of product. Great prompt, communicated service. Particularly happy with Cotton Traders keeping me informed all way through. Polo neck jumpers were of very good quality. True to size.... See more
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Hilliers Garden Centre, Hailsham Road, BN24 5BS, Stone Cross, Pevensey. East Sussex, United Kingdom
- 01323 449823
4.6
Excellent
229 reviews
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The Cotton Traders store in Hilliers…
The Cotton Traders store in Hilliers Garden Centre are always helpful and deliver satisfaction when making in store orders, thank you.
April 26, 2026
Reply from Cotton Traders - Eastbourne
Thank you for your positive feedback. We’re happy to learn that our store is helpful and delivers our satisfaction when making an in-store orders.
First class service
Very helpful staff in local store always. First class service all round highly recommend for a place to shop.
April 26, 2026
Reply from Cotton Traders - Eastbourne
We appreciate your positive feedback. We're happy to learn that our local store staff are very helpful. Thank you for recommending us as a place to shop.
Easy to use website for ordering
Easy to use website for ordering, soon delivered to store for collection from a very pleasant lady !
April 26, 2026
Reply from Cotton Traders - Eastbourne
We're so happy to learn that our website was easy to use and that your order was soon ready for collection. We appreciate your positive feedback.
Took too long !
Took too long to arrive at your Eastbourne shop and when we collected it appears that the shop had stock anyway. This was a birthday present.
April 19, 2026
Reply from Cotton Traders - Eastbourne
Hi,
Thank you for taking the time to leave a review. It can take up to 7 working days for order to reach your chosen store this is stated when placing you order and I apologise if this was not made clear. If an order is placed online the store will wait for the stock to come from our warehouse even if the item is available in store. If in the future you need an item quicker, you can always call the store before making a journey to see if they have the item to purchase in store.
We sincerely apologise for any inconvenience caused by this and I do hope that we can meet your needs in the future.
Kind regards,
Jennifer.
Reply from Cotton Traders - Eastbourne
We’re happy to hear that our staff were helpful and that you found the trousers in the length you needed. Thank you for your positive review.
The staff are always friendly and…
The staff are always friendly and helpful. Nothing is too much trouble.
I shop in the store and online and have always had the correct sizes and have never used the return option.
March 22, 2026
Reply from Cotton Traders - Eastbourne
We appreciate you taking the time to leave a review. We're happy to learn that you find our staff friendly and helpful and that you've always had the correct sizes when shopping with us.
Reply from Cotton Traders - Eastbourne
We appreciate your feedback and are so glad our staff was friendly and easy to deal with for you.
Reply from Cotton Traders - Eastbourne
Thank you for taking the time to leave a review. We are delighted to hear of your positive experience in store and can assure you that your comments will be passed on.
Good choice of products and good service.
Going through shoes on your web site, ordered a pair of walking shoes for my wife. Using Click And Collect at our local store, able to try on, before taking home. Unfortunately they were to narrow, so returned. The whole process was smooth and efficient. Staff, as always were very understanding and helpful.
January 27, 2026
Reply from Cotton Traders - Eastbourne
Hello Joan
We're really happy to hear that the click and collect process was smooth and efficient for you. Many thanks for your positive feedback regarding our staff's helpfulness and understanding during the return, its much appreciated and I'll ensure this gets passed on to the stores area manager.
Very speedy service
Very speedy service and lovely friendly and helpful staff when I collected my coat in Pevensey store.
January 11, 2026
Reply from Cotton Traders - Eastbourne
We're so happy to learn about your speedy service and the friendly, helpful staff at our Pevensey store when you picked up your coat. We appreciate your feedback 😀
I have just returned two pairs of…
I have just returned two pairs of chinos navy blue . I have been a customer for a long time , but now the quality has deteriorated . Every pair has a different leg length . Not one recent pair is marked correctly . I am 29 Leg but they range from 29 and a half to thirty. The other problem is how it fits on the waist this is inconsistent to , so you just end up with baggy trousers.
January 14, 2026
Unprompted review
Reply from Cotton Traders - Eastbourne
Hi Mark,
Thanks for taking the time to chat with me this morning. We appreciate your comments regarding the inconsistent sizing problems and have made sure to pass these on to our buying department for review. If we can be of any further assistance going forward please contact our Customer Care team on 0161 286 4321.
Kind regards,
Andrew
Cotton Traders Customer Support
Purchased from hilliest Eastbourne
Purchased from hilliest Eastbourne, really lovely lady served my friend and I . Only purchased 1pair of jeans as not worn the style before. Really happy , so ordered on line , Everything so easy, very fast delivery really good
December 13, 2025
Reply from Cotton Traders - Eastbourne
We're happy to hear about the lovely service you and your friend received. It's great to know you're pleased with your purchase and found our online ordering and delivery process easy and fast. Thanks for your feedback.
Fast efficient service
December 7, 2025
Reply from Cotton Traders - Eastbourne
Thank you so much for the review regarding the service we gave 😁
Reply from Cotton Traders - Eastbourne
We appreciate you taking the time to share your positive experience. We are happy to hear that everyone is helpful and pleasant!
I love Cotton Traders clothes
I love Cotton Traders clothes, they’re stylish, fit well, and look great after multiple washes. What’s not to like!
October 10, 2025
Reply from Cotton Traders - Eastbourne
Thank you for taking the time to leave a review. We're happy to hear that you love our clothes. It's great to know you find them stylish, well-fitting, and durable after washing.
Easy to collect an order from a store
I collected my dress easily from the store. I was allowed to try it on in the changing room in case it didn’t fit.
The staff were very helpfully and let me take my time.
October 22, 2025
Reply from Cotton Traders - Eastbourne
Thank you for your review. We're happy to hear that collecting your dress from the store was easy. It's great to know that our staff were very helpful and allowed you time to try it on. Thank you for your review.
Good to actually see goods on offer…
Good to actually see goods on offer .Staff very helpful,happy to call again.
October 2, 2025
Reply from Cotton Traders - Eastbourne
We're so happy you found our goods on offer appealing and our staff helpful. We appreciate your feedback and look forward to your return.
I found the ordering process on line…
I found the ordering process on line very easy, and the products are good value for money.
The Eastbourne branch at Hilliers is very helpful, as i use it for collecting my on line order.
October 19, 2025
Reply from Cotton Traders - Eastbourne
We appreciate your positive feedback. We're happy to learn that you found our online ordering process easy and the products good value. It's also great you find the Eastbourne branch helpful for order collection.
Easy to order and quick delivery
October 1, 2025
Reply from Cotton Traders - Eastbourne
We appreciate your positive feedback; we are delighted ordering was easy, and our delivery was quick for you.🚚✔
Easy pick up..returns, and helpful sales lady x
Easy pick up, easy refunds when necessary.. very helpful sales lady. Good experience.
September 28, 2025
Reply from Cotton Traders - Eastbourne
Thank you for your review. We appreciate your positive feedback and we are happy to hear you found pick up easy and refunds straightforward.
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