Hiccup with the delivery system, but kept up to date by EVRI so no worries or concern, package arrived safely as advised. Have ordered many times from Cotton Trader's and confident of the qualit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I particularly like that you can easily contact the company by phone and speak to someone. Returns process is very straightforward. Trustworthy company but clothing quality is variable. The main downs... See more
Company replied
Good quality, fair prices but inside leg measurements on Ultimate and Signature mens chinos a clog out. I ordered 31" for Ultimate and 29" for signature chinos, they were more like 34", which nece... See more
Company replied
The T shirt and shorts I bought were very good. Sadly the "Track your order" was absolutely useless. It doesn't tell me the progress in any way whatsoever. Just the same when the parcel went to E... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
212K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cotton Traders
Thank you for your wonderful feedback! We are so pleased to hear that you were happy with the fast delivery and great fit of your purchase.
You dont say what???????????????????
July 29, 2026
Poor delivery by EVRI
Your delivery agent, EVRI, left my package on step 6 of the stairs leading to my flat, despite being told to leave it at the flat door, 44steps up.Anyone could have stolen it.The polo shirts I bought are fine, but the laziness of the EVRI driver means you only get one star.You should attend to this-EVRI, whom I told about the, has so far not answered me.
July 29, 2026
Reply from Cotton Traders
Thank you for your positive review, we are pleased that you are happy with our service and our products. 😊
Clothes good, delivery awful
Clothes are good but I won't be buying anymore online until you stop using Evri for deliveries; they are worse than useless!
July 29, 2026
Reply from Cotton Traders
Thank you for taking the time to place your review. I am sorry to read that you have had an issue with our courier EVRI. We are very happy with our delivery partner as we have a very high success rate of smooth and efficient delivery of our parcels unfortunately it is the isolated incidents that are widely publicised. We will always fully investigate any incidents and provide a solution for our customers.
Kind regards
Michelle W
Waiting on a refund
Hi there, ordered a coat for my wife recently, had to return it, because it was too small. Still have not received confirmation of a refund. Kind Regards , Ken
July 22, 2026
Reply from Cotton Traders
Thank you for taking the time to place your review. I have checked your account today and so far we haven't processed your return. This can take up to 10-14 days from posting your return .If you still have not received your refund after these timescales please contact our friendly customer care team on 0161 286 4321 and we will investigate for you.
Kind Regards
Michelle W.
No problems with the process
July 29, 2026
Reply from Cotton Traders
We are pleased to hear that you had a smooth experience with our process. Thank you for sharing your positive feedback.
Reply from Cotton Traders
We're so pleased to hear that you found our goods to be of great quality, our service quick, and our website easy to use. Thank you for your wonderful feedback!
Always good value and wear well love…
Always good value and wear well love cotton traders clothes and they send me money off coupons what’s not nice to like
July 28, 2026
Reply from Cotton Traders
Thank you for your wonderful review! We are so pleased to hear that you consistently find our clothes to be of good value and that they wear well. It's great to know you appreciate receiving money-off coupons too!
Quality,value,design.
The chino shorts are excellent quality and value for money.Promt service and delivery.Recommend 100%
July 29, 2026
Short Sleeved Wrinkle Free Top
Bought wrinkle free short sleeved crop neck top end of July and I found it just perfect for 78yr old to wear for a really hot day. Like the fact you can choose from several colours and see what they look like before you order. Good value for money & choice of colours. I would buy another one.
July 29, 2026
Excellent quality good quick service…
Excellent quality good quick service fast delivery
July 29, 2026
Great variety to choose from
Great variety to choose from. Easy to order. Good quality clothes.
July 29, 2026
Reply from Cotton Traders
We're so pleased to hear that you're happy with both the quality of our products and the good price you received. Thank you for your positive feedback!
I object to paying for all the goods…
I object to paying for all the goods ordered, then waiting 3 weeks for delivery. The money is better in my account until a few days before delivery & not weeks in advance.
July 29, 2026
Reply from Cotton Traders
Thank you for taking the time to place your review. I am sorry to read that part of your order is on a delay, we take payment at the time of ordering as we do not retain card details for your security. We do advise our customers at the time of ordering of any delays to give our customers the option to ring back at later date or go ahead with the order. This is in line with most other retailers.
Kind regards
Michelle W.
Reply from Cotton Traders
We're delighted to hear that you had a smooth transaction and that the items were exactly what you wanted and of good quality. Thank you for your wonderful feedback!
Fab longer line shorts
Fab longer line shorts, great fit. Such a shame you’ve discontinued them!
Quick delivery and great service.
July 29, 2026
Well fitting trousers.
Well fitting trousers.
Great to have trouser length for the "less tall" of us that do not need any alterations.
July 29, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.