Absolutely brilliant experience, thank you! Mum wanted new trousers but was unsure of the size after losing weight. Ordering was easy, delivery was swift and I was kept up to date with it. Absolut... See more
Company replied
Location
Switch locationDobbies Garden Centre, Melville Nursery, EH18 1AZ Lasswade, Edinburgh, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cotton Traders, Melville Nursery Lasswade, Midlothian. The staff in this store are always so pleasant, friendly and very helpful. The clothes and shoes are actually the size stated on the label, the s... See more
Company replied
Over the last five years, I have bought numerous items online from 'Cotton Traders' with a collection at my local store at Dobbies Garden Centre, Melville Nursery, Lasswade. On the odd occasion... See more
Company replied
I ordered a padded hooded jacket. It was a lovely colour and well made. The smallest size was a 10 but, unfortunately, this was too big and I had to return it. Such a shame as I would have been please... See more
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Dobbies Garden Centre, Melville Nursery, EH18 1AZ, Lasswade, Edinburgh, United Kingdom
- 0131 454 0131
4.6
Excellent
162 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service from Cotton Traders
Ordered shorts online for my husband and had them delivered to Dobbies store. The asssitant in the store was very helpful and went above and beyond to find a smaller size in the store. She was also able to suggest alternatives. Nothing was too much trouble
July 14, 2025
Reply from Cotton Traders - Lasswade
We're happy to hear that the store assistant was so helpful in finding a smaller size and suggesting alternatives for the shorts you ordered online for your husband. We appreciate your positive feedback.
Reply from Cotton Traders - Lasswade
We appreciate your positive feedback. We are so happy to hear that you received great service and helpful assistance with your purchase.
The best thing that has happened to me…
The best thing that has happened to me with buying on line for clothes and anything for the home is finding Cotton Traders,the quality of the goods have been perfect, I do also visit one of their shops that's in Debbie's in Edinburgh.
July 10, 2025
Reply from Cotton Traders - Lasswade
We're delighted to hear that you consider finding us the best thing that has happened to you with online and in-store shopping. It's great to know you find the quality of our goods perfect.
Excellent!
Excellent delivery and products
Easy pick up at your shop
Assistant was very efficient and friendly Thanks
June 23, 2025
Reply from Cotton Traders - Lasswade
We appreciate your positive feedback. We are happy to hear that you experienced excellent delivery and products and that our assistant was efficient and friendly.
I have never been disappointed with the…
I have never been disappointed with the quality of clothing and never had to return anything.
May 24, 2025
Reply from Cotton Traders - Lasswade
We appreciate your positive feedback. We're happy to hear that you're consistently satisfied with the quality of our clothing and haven't needed to return anything.
Excellent quality of…
Excellent quality of garments,reasonably priced.
Unfortunately the trousers and top I ordered were too big.
Returns to the Cotton Traders store at Dobbies Lasswade was real easy with helpful staff who were extremely pleasant
May 8, 2025
Reply from Cotton Traders - Lasswade
We appreciate your review and are happy to hear you find our garments to be of excellent quality and reasonably priced. We're also glad the return process at our store was easy and that the staff were helpful and pleasant.
Reply from Cotton Traders - Lasswade
Thank you for your positive feedback! We're glad to hear you found our ordering process easy and that you appreciate the convenience of having your order delivered to your nearest store.
Outstanding Customer Service
Over the last five years, I have bought numerous items online from 'Cotton Traders' with a collection at my local store at Dobbies Garden Centre, Melville Nursery, Lasswade.
On the odd occasion that I have had to exchange or return an item, I have found the sales assistant 'Heather' at this store to be very knowledgeable and helpful. Heather has an extremely kind, personable and polite manner which makes her an asset to this store and to the 'Cotton Traders' company.
Mrs D
April 28, 2025
Unprompted review
Reply from Cotton Traders - Lasswade
Thank you for your kind words about our store at Dobbies Garden Centre, Melville Nursery, Lasswade. We are pleased to hear that you have had such positive experiences with our products and services over the past five years.
We are particularly pleased to hear about your positive interaction with Heather. It is wonderful to know that she has been so helpful and knowledgeable. We strive to provide excellent customer service, and we are grateful for your recognition of Heather's contributions.
Had to reorder as were too big
Had to reorder as were too big. Within 3 days the new size was delivered to me and refund in my account.
March 31, 2025
Reply from Cotton Traders - Lasswade
We appreciate your feedback and are glad to hear that we were able to quickly resolve the issue with your order. We strive to provide our customers with a smooth and positive experience.
Cardigan ordered
Cardigan ordered - colours not as vibrant is in pictures in catalogue. Quality not as in previous items bought from company. Ordered to be collected from Shop which took ten days to arrive as there being only one day per week which deliveries were made to this outlet. Extremely disappointing all round.
March 24, 2025
Reply from Cotton Traders - Lasswade
Hello Anne.
We understand your disappointment with the recent cardigan purchase. We strive to ensure our products accurately reflect the images in our catalogue and maintain the high quality you've come to expect from us. We appreciate your feedback and will use it to improve our processes. We apologize for the delay in delivery and the inconvenience it caused.
Kind regards
Lisa
Cotton Traders Customer Support.
Very positive experience
Ordered on line and ticked click and collect. The staff in the shop were very nice and friendly and gave me my parcel immediately. I tried on my swimsuit which fitted perfectly and is of very good quality.
March 24, 2025
Reply from Cotton Traders - Lasswade
Thank you for your kind review. We're pleased to hear you had a positive experience with our click and collect service. We appreciate your feedback about our staff, who strive to provide excellent customer service. We're also glad you're happy with the quality of your swimsuit. 🏊
Very good Company to deal with.
March 8, 2025
Reply from Cotton Traders - Lasswade
Thank you for your kind words. We appreciate your positive feedback and are glad you had a good experience.
Eve dobbies Edinburgh place to shopry time I go into your dobbies…
Every time I go into your dobbies Edinburgh you are made to feel welcome and the staff are very welcoming and knowledgeable the stock is very good and up to date I have always managed to get what I want
February 5, 2025
Reply from Cotton Traders - Lasswade
Thank you for your kind review. We're thrilled to hear that you consistently have a positive experience at our Edinburgh location. We strive to create a welcoming atmosphere where our customers feel valued and can find the products they need. We appreciate your recognition of our staff's friendliness and knowledge, as well as the quality of our stock.
Slow and no exact collection date given
I haven’t collected this order yet because i’ve had no confirmation that it has arrived in store and unwilling to waste my time again checking. I ordered for my Gran and she lives far from me so got it sent to a store near her area. I was going to make a point of collecting and visiting on the same day. I did go to collect at one point about a week after buying but you seem to take longer than other stores for sending so it just been despatched when I planned to collect. I just feel it’s been unreliable and wish I had gone for home delivery. I’m sure it’s in store now but again nothing definite to comfirm this.
February 10, 2025
Reply from Cotton Traders - Lasswade
I'm sorry to hear you have not had confirmation of your delivery. I can confirm your order was delivered to your chosen store and should now be awaiting your collection. As the parcel has been awaiting collection for some time now, I'd recommend contacting the store to confirm the parcel is still available before making any journeys.
You can find your stores contact information here: https://www.cottontraders.com/stores
I like shopping at Cotton Traders…
I like shopping at Cotton Traders though I normally buy on-line as there is a better selection than in the store. In saying that I like when I go into the store to collect my purchases as the staff in store are lovely, helpful and friendly.
The clothing from Cotton Traders is always good quality and hard wearing.
February 3, 2025
Reply from Cotton Traders - Lasswade
Thank you for your positive review. We appreciate you highlighting the convenience of our online shopping experience and the friendly service you receive in our stores.
Fabulous swimming costume
Fabulous swimming costume. This is the second one I've bought (different colours)
More expensive than I usually pay but worth every penny👍
January 13, 2025
Reply from Cotton Traders - Lasswade
We're thrilled to hear you love the swimming costume! It's wonderful to know you've purchased it in multiple colors and find it worth the investment. We appreciate your kind words and feedback.
Good quality clothing
Good quality clothing at a good price. Easy delivery and returns just as easy.
December 14, 2024
Reply from Cotton Traders - Lasswade
We're thrilled you had such a positive experience with your recent purchase. Your feedback on the quality of our clothing, the competitive pricing, and the ease of both delivery and returns is truly appreciated.
Visit to Cotton Traders Edinburgh
I usually order my purchases through the Cotton Trader App which is straightforward and simple to use. I have bought numerous items already this year.
However I also visited the Cotton Trader shop at Dobbies in Edinburgh where I purchased a shirt.
I like the shop which always has a good variety of clothes that I can browse through.
The staff are always courteous,helpful and chatty, and it is always a pleasure to visit
December 28, 2024
Reply from Cotton Traders - Lasswade
We're so pleased you enjoy using our app and find it straightforward and easy to navigate. It's wonderful to hear you've made numerous purchases this year, and we appreciate your continued support.
We're also delighted you had a positive experience at our Edinburgh store in Dobbies. It's fantastic that you find the selection of clothes varied and enjoyable to browse. We're particularly happy to hear you found our staff courteous, helpful, and friendly – we strive to create a welcoming and positive shopping experience for all our customers. We value your feedback and hope to see you again soon, whether online or in-store.
Sally Drysdale, Cotton Traders
Ordered goods and picked them up in…
Ordered goods and picked them up in store as I usually do with zero problems Cotton Traders are always good to deal with and usually all of their clothing fits me well.
November 18, 2024
Reply from Cotton Traders - Lasswade
Thank you for your positive review. We are delighted to hear that you had a smooth experience picking up your order in store. We strive to provide our customers with a convenient and enjoyable shopping experience, and we appreciate your feedback on the quality and fit of our clothing.
Brilliant staff
I had ordered 4 pair's of trousers 👖 when they arrived to long , went to the shop in dobby and the staff were great made me at ease because I had ordered wrong size and I was a bit worried about taking them back to the shop ..
November 8, 2024
Reply from Cotton Traders - Lasswade
Thank you for your review. We're so glad to hear that you had a positive experience with our staff at the Dobby store. We strive to create a welcoming and helpful environment for all our customers, and we're happy to know that our team was able to put your mind at ease. Thank you for sharing your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.