Cotton Traders - Lasswade Reviews 162

TrustScore 4.5 out of 5

4.6

Dobbies Garden Centre, Melville Nursery, EH18 1AZ Lasswade, Edinburgh, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I normally get my orders delivered to a pick up point which I find is good for me. It usually let's me have a look at the garments in the shop, i end up buying something else from the store .

Rated 5 out of 5 stars

Absolutely brilliant experience, thank you! Mum wanted new trousers but was unsure of the size after losing weight. Ordering was easy, delivery was swift and I was kept up to date with it. Absolut... See more

Company replied

Rated 4 out of 5 stars

I ordered a padded hooded jacket. It was a lovely colour and well made. The smallest size was a 10 but, unfortunately, this was too big and I had to return it. Such a shame as I would have been please... See more

Rated 5 out of 5 stars

Cotton Traders, Melville Nursery Lasswade, Midlothian. The staff in this store are always so pleasant, friendly and very helpful. The clothes and shoes are actually the size stated on the label, the s... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

  • Dobbies Garden Centre, Melville Nursery, EH18 1AZ, Lasswade, Edinburgh, United Kingdom

  • 0131 454 0131

4.6

Excellent

TrustScore 4.5 out of 5

162 reviews

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Rated 5 out of 5 stars

Brilliant staff

I had ordered 4 pair's of trousers 👖 when they arrived to long , went to the shop in dobby and the staff were great made me at ease because I had ordered wrong size and I was a bit worried about taking them back to the shop ..

November 8, 2024
Cotton Traders - Lasswade logo

Reply from Cotton Traders - Lasswade

Thank you for your review. We're so glad to hear that you had a positive experience with our staff at the Dobby store. We strive to create a welcoming and helpful environment for all our customers, and we're happy to know that our team was able to put your mind at ease. Thank you for sharing your feedback!

Rated 3 out of 5 stars

Great fit/colour but don't stay up!

I loved the fit and colour of these trousers...until I started to move round...and they started to slip down. The waist elastic was tight enough & I'm not overweight & had the correct size.
I assume it's because of the material, which, being corduroy, tends to "stick" to your clothing.
Sadly, had to return them.
Staff were helpful and refunded me immediately.

September 3, 2024
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Reply from Cotton Traders - Lasswade

Thank you for taking the time to leave a review.

I am sorry to hear the disappointment of the trousers. I will ensure that your feedback is passed onto the Buying Team for their consideration.

I can see a return and a refund has been issued on 10/09/2024 and I have also refunded the postage as a gesture of goodwill, please allow 3-5 working days to show in your account.

We value your feedback and will take it into consideration for future designs.

Kind Regards,
Charlotte

Rated 4 out of 5 stars

GEM OF A STORE

It was nice to pick up my order using click and collect from Dobbies. Although I was charged deliver.

August 31, 2024
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Reply from Cotton Traders - Lasswade

We appreciate you choosing our click and collect service.

Rated 5 out of 5 stars

Great to be able to order items with store pick up…

Great to be able to order items and pick up from the nearest store as able to try on any garments and if neccessary return immediatly and staff are always very helpful

August 5, 2024
Cotton Traders - Lasswade logo

Reply from Cotton Traders - Lasswade

Thank you for your kind words. We're happy to hear you appreciate the convenience of our click and collect service and the helpfulness of our staff. We strive to provide a positive and convenient shopping experience for our customers.

Rated 5 out of 5 stars

Staff always very helpful and…

Staff always very helpful and supportive. Do all they can to make your shopping experience as pleasant and easy as possible.

May 27, 2024
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Reply from Cotton Traders - Lasswade

Thank you for taking the time to place a review. It's wonderful to hear that you had a positive experience with our staff. We strive to provide excellent customer service and are glad that our team was able to make your shopping experience enjoyable.

Rated 5 out of 5 stars

Great shopping experience ~ thank you!

Very nice shop, great presentation of garments, clean and tidy environment and helpful staff throughout your shopping experience. Well done to all, and thank you!

June 3, 2024
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Reply from Cotton Traders - Lasswade

Thank you for your review. We're thrilled to hear you enjoyed the shop's presentation, cleanliness, and the helpfulness of our staff. Your kind words mean a lot to us and motivate us to continue providing excellent service.

Rated 3 out of 5 stars

Very slow delivery to pick up point but…

Very slow delivery to pick up point but rapid response at the shop when it was clear that the product was too small.

May 6, 2024
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Reply from Cotton Traders - Lasswade

Hello Mr Shiell,

Thank you for contacting us regarding your delivery. We do advise on our website that Click & Collect orders can take up to 7 working days to be delivered in store. I apologise if you were not aware of this at the time of ordering, however I am pleased to hear that store were able to assist you promptly when the item was not suitable. I can confirm that a ful refund was processed back to your card on 08/05/2024.

I hope the information above is helpful and once again thank you for your feedback.

Kind regards,
Charlotte
Customer Services, Cotton Traders

Rated 5 out of 5 stars

Great Service

The garment I bought was really nice and very good quality, just slightly large for me. I bought it online and the service was very efficient and my parcel arrived quickly. I returned the jacket to my local Cotton Traders shop where the staff were super helpful and I received a refund amazingly quickly. Altogether an excellent hassel free shopping experience.

April 8, 2024
Rated 3 out of 5 stars

Happy with goods ordered

Happy with goods ordered. My problem is with courier, I watched from my window as he took my parcels to neighbours main door house, he didn't even attempt access to my property, probably couldn't be bothered climbing 2 flights of stairs. Not fair on my neighbour, will probably try ordering again but will stop if courier is not willing to deliver directly to me.

March 7, 2024
Cotton Traders - Lasswade logo

Reply from Cotton Traders - Lasswade

Hello Patricia,

Please accept our sincere apologies for the manner in which your parcel was delivered. Although the courier is not contracted to ensure a signature is obtained for every delivery, they must make certain any parcel left at the correct property where available, is safe and secure and the customer is made aware of the parcel's location. Rest assured, the necessary complaints procedure will be followed and the courier in question will be informed of the correct practice when delivering to our customers.

Kind regards,

Andrew
Cotton Traders Customer Support

Rated 4 out of 5 stars

Fran Jersey Knee-Length Swing Dress

Fran Jersey Knee-Length Swing Dress

I bought this dress online for my sister's birthday and picked the size following the size chart guide. Unfortunately the dress was far to big about three sizes to big. The dress is lovely as is the fabric. The return and refund was made at my local store where the staff were great and very helpful.

November 8, 2023

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