Easy to collect items from the store and try them on. Assistants helpful about returning unwanted item.
Company replied
Location
Switch locationNewton Road Retail Park, Newton Road, TQ12 3AF Kingsteignton, England, GB
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See what reviewers are saying
Company actually makes high quality clothes in the size they advertise going* right up to 26. If you have to send them back it’s very easy if you have a cotton traders shop locally. The picture of th... See more
I've been using CT since the early days, when it was purely menswear. Never had a problem with items ordered, returns or refunds. Nowadays I collect from my local outlet, sole reason for doing this is... See more
Company replied
I placed an order by phone of a pair of chino’s o be collected in store. Good experience ordering lady very helpful. Collection at Newton Abbot store was-excellent inviting me to try on prior to lea... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Newton Road Retail Park, Newton Road, TQ12 3AF, Kingsteignton, England, United Kingdom
- 01626 241926
4.7
Excellent
181 reviews
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Easy to collect items from the store…
Easy to collect items from the store and try them on. Assistants helpful about returning unwanted item.
March 25, 2026
Reply from Cotton Traders - Newton Abbot
We appreciate your review. We're happy to learn that collecting items and trying them on in-store was easy, and that our assistants were helpful with returns.💕
Great website to order items from.
Great website to order items from the catalogue and have them delivered to their local shop for collection
March 18, 2026
Reply from Cotton Traders - Newton Abbot
We're happy to hear that you find our website a great way to order from the catalogue and collect items at your local shop. Thank you for your positive feedback!💕📣
Easy to order on line nice to pop down…
Easy to order on line nice to pop down to Newton Abbott shop and browse.
Not happy that you are moving into Newton Abbott town centre. Would be nice if you would think about opening a
Shop in EXETER.
March 11, 2026
Reply from Cotton Traders - Newton Abbot
We're glad you find our online ordering easy and enjoy browsing our Newton Abbot shop. We appreciate your feedback regarding the new location and the suggestion for a shop in Exeter. We'll certainly consider this for our future plans.
We only ordered the top on Monday and…
We only ordered the top on Monday and we were picking it up on Thursday. We go to the shop in Newton Abbot which are friendly and can not do enough for , politeness and helpful.
March 4, 2026
Reply from Cotton Traders - Newton Abbot
Thank you for leaving a review. We are pleased to hear of your positive experience in our Newton Abbot store. We appreciate your feedback.
Very helpful
December 14, 2025
Reply from Cotton Traders - Newton Abbot
We are so glad to hear that the staff are very helpful, and we appreciate you taking the time to leave a review. Thank you 😊.
Reply from Cotton Traders - Newton Abbot
We appreciate your positive feedback on our good service and excellent staff; we are so happy you were pleased.
Well made clothing at a sensible price
Well made clothing at a sensible price, especially when on sale!
Very pleasant and friendly members of staff in the concession inside Pavers in Kingsteignton, Newton Abbot
December 3, 2025
Reply from Cotton Traders - Newton Abbot
We appreciate your positive feedback. We're happy to hear you find our clothing well-made and reasonably priced, especially when on sale! It's great you find our staff pleasant and friendly.
I am satisfied with the service
I am satisfied with the service, the quality and comfort of the two jumpers which I bought and had delivered to a store for collection.
November 19, 2025
Reply from Cotton Traders - Newton Abbot
Hi Margaret
We're so glad to hear that you are happy with the quality and comfort of your jumpers and our delivery service. Thank you for your positive feedback.
Goods ordered
Goods ordered, delivered to local branch, picked up by me. Prompt, accurate, friendly service. Shop staff were particularly helpful when collecting.
November 19, 2025
Reply from Cotton Traders - Newton Abbot
We're delighted to hear that you had a positive experience and are pleased with our service. We're so glad our shop staff were helpful during your collection. Thanks for your kind words. 😊
Great pair of boots that can be cleaned
November 5, 2025
Reply from Cotton Traders - Newton Abbot
Thank you for taking the time to leave a review. We're happy to hear that you are enjoying your easily cleaned boots. Thank you for your positive feedback.
Friendly helpful staff
September 24, 2025
Reply from Cotton Traders - Newton Abbot
Thank you for your positive review, we are pleased that you received a friendly service in our Newton Abbot store. 😊😊
Easy to order
Easy to order, purchased great top online, cheaper than store, staff very friendly
September 17, 2025
Reply from Cotton Traders - Newton Abbot
We appreciate your review. We're so happy it was easy to order, you purchased a great top online cheaper than in store, and staff were very friendly.
Easy to order and collect
Easy to collect and return orders to and from store. Would like larger selection of products.
October 8, 2025
Reply from Cotton Traders - Newton Abbot
Hi Stephen
We really appreciate your positive feedback. We're so happy to hear that it was easy to collect and return your orders. We'll pass on your suggestion for a larger product selection. Thanks again for your time and your order.
Wine colour maxi skirt
Great service, lovely skirt in wine which I already have in denim blue. Soft elastic waist at the back very comfortable and washes well. Thank you. Ordered on line but collected from Newton Abbot.
October 8, 2025
Reply from Cotton Traders - Newton Abbot
We're happy to hear that you are pleased with our service and your skirt. It's great to know the soft elastic waist is comfortable and washes well. Thank you for your positive feedback and for collecting your order from Newton Abbot.
Really lovely products
The staff at our local Cotton Traders concession inside Pavers were very helpful when I collected a fleece jacket that I had ordered online. While there, they ordered some jeans in a longer length for me because they weren't available in the shop. They were really helpful and very friendly. I will definitely be buying more items from Cotton Traders.
September 24, 2025
Reply from Cotton Traders - Newton Abbot
We appreciate you sharing your experience. We're happy to hear that the staff were helpful when you collected your fleece and ordered jeans for you. We look forward to your future purchases.
These jeans are more a man's fit than unisex.
I thought I'd ordered ladies straight leg jeans but what arrived was unisex straight leg jeans. I didn't like the fit at all, they were definitely men's fit so I sent them back. The good thing was that they arrived on time.
September 17, 2025
Reply from Cotton Traders - Newton Abbot
Hi,
Thank you for taking the time to leave a review. We are so glad to hear that your order arrived on time. We are sorry to hear of your disappointment with sizing of the jeans, and I have passed your valuable feedback to our buying team. On looking into our records, I can see that a refund has been processed for the return. I have today issued you with further refund to cover the delivery and returns charge. This refund will show back in your original payment method within the next 3-5 working days.
We sincerely apologise for any inconvenience caused by this and I do hope that we can meet your needs in the future.
Kind regards,
Jennifer.
Efficient ordering service
Efficient ordering service, I was kept informed of where the parcel was in the system and excellent service from the shop where I picked it up (Newton Abbot)
September 3, 2025
Reply from Cotton Traders - Newton Abbot
We appreciate you taking the time to leave us a review. We're happy to hear that you found the ordering service efficient and were kept informed of your parcel's location. We're also glad you received excellent service at the shop.
Great website and delivery free to…
Great website and delivery free to local store where staff are friendly and very helpful. Great service
September 3, 2025
Reply from Cotton Traders - Newton Abbot
We appreciate your positive feedback. We are so happy to learn that you enjoyed our website and free delivery to your local store with friendly and helpful staff.
Reply from Cotton Traders - Newton Abbot
We appreciate your positive feedback. We are glad to hear that our staff is helpful, polite, and always happy to assist. Thank you.
Not pleased fined for parking on the…
Not pleased fined for parking on the site and visitng other sites while there. Stupid. Not shopiing with them ever again. Goods always good but this is the end.
January 15, 2025
Reply from Cotton Traders - Newton Abbot
Hi,
Thank you for taking the time to leave a review. We appreciate you taking the time to share your experience. We're sorry to hear about the parking fine and the impact on your decision to shop with us again. We'll review your feedback regarding the parking policy.
Kind Regards
Michelle
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