Cotton Traders Reviews 

212,843
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 31,397 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the clothing, noting that garments fit well, hold up over years of use, and offer great value for money. Consumers also appreciate the seamless online ordering process, helpful staff assistance, and prompt delivery options available for their favorite purchases. However, some people mentioned that delivery services could be quite frustrating due to unexpected courier delays, tracking issues, and lost parcels during transit. Some reviewers were not happy with additional fees for returns, delayed order updates, or long waiting periods before finally receiving their items.

What people talk about most

Product

Customers report a high level of satisfaction and delight with the product quality and fit, praising the... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items are well-made, comfortable,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that shipments frequently arrive... See more

Order

Customers consistently note positive experiences with order processes, highlighting that online ordering is... See more

Service

People report high satisfaction with the service, praising the quick and efficient ordering process.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered Sloggi briefs which is a favoured product widely available BUT I used Cotton Traders as I had received a discount voucher. However, upon ordering, the discount was not applied. I called cus... See more

Company replied

Rated 5 out of 5 stars

Cotton traders clothes are excellent. I have worn their clothes for years, they are hardwearing, very comfortable and excellent fit. I also love their colours and all at an exceptional price. I probab... See more

Company replied

Rated 5 out of 5 stars

Had a lot of items from cotton traders over the years. Their clothing and footwear is always of good quality and lasts. Website is simple to navigate, easy to find what you want and ordering straightf... See more

Company replied

Rated 5 out of 5 stars

Never ordered from Cottontraders before but was impressed by advert. Ordered some chinos and shorts for summer not expecting too much. Tried them both on and they fitted perfectly and were great qua... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

213K reviews

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4.4

All reviews

(212,843)

29,702 reviews in the last 12 months

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Rated 5 out of 5 stars

Orde for new trousers.

After I ordered my waterproof trousers they arrived a few day's later, which was good. Unfortunately, they were too long so I had to return them, which was straightforward and easy. My only problem was when I went to order the shorter length, they were sold out.

August 3, 2026
Rated 3 out of 5 stars

Disappointed

Chose 3 items from the Seaglass collection. One blouse was way too big. The brown blouse with metalwork was of such poor quality the material was see through. I did not care for the design of the wide leg trousers. All items returned.

August 3, 2026
Rated 1 out of 5 stars

i paid for a next day delivery So that…

i paid for a next day delivery So that my parcel would be with me to take away on holiday . There was amix up and it did not arrive until four days later This is the second time this has happened to me I have been a customer of cottontraders for a long time and am a fan of your clothes but it is very expensive and also very disappointing to pay for a service that I did not get i think you should shake up your delivery company

August 3, 2026
Rated 5 out of 5 stars

I bought cotton sheets

I bought cotton sheets, which were lovely. We liked them so much I sent for a second set, the delivery of the second set was mishandled by Evri. Cotton Traders were very helpful in sorting this situation out, as they could see from the delivery drivers information that he had not delivered to our address, in fact it wasn't clear where the delivery was supposed to be.

August 2, 2026
Rated 2 out of 5 stars

The dress is lovely but not the returns service

The dress is lovely. However, I ordered it in two sizes and returned one over a week ago and have not even received an acknowledgement that it has been received, let alone a refund. I returned items from another retailer at the same time and have already received a refund so I don't believe it hasn't been received. Really not good enough service

August 3, 2026

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