Counselling Directory Reviews 

558
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Easy to use, friendly support when needed and clear. I've heard good things about counselling directory so looking foward to seeing what yields from it, but so far, pleased with how easy it was to us... See more

Rated 5 out of 5 stars

The Counselling Directory meet and often exceed my expectations every time I'm in touch. There is always someone who answers the phone and has useful suggestions to my questions - whether that be my p... See more

Rated 3 out of 5 stars

I really want to be positive about my experience but unfortunately I havent. I started looking for therapists about a month ago, made sure to only contact those who have availability. Unless they cal... See more

Company replied

Rated 4 out of 5 stars

I lost my wife to ‘lynch syndrome’four years ago and councelling was helpful but too short and late,so still suffering from loss and isolation as doctors failed to offer my wife treatment soon enough... See more

Company replied

Company details

  1. Mental Health Service

Written by the company

Connecting you with therapists working online and across the UK. Part of the Happiful family.


Contact info

4.1

Great

TrustScore 4 out of 5

558 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(558)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

good enough service

The service is a good enough one for advertising.

November 28, 2024
Unprompted review
Counselling Directory logo

Reply from Counselling Directory

Thank you for your feedback Adrian.

We appreciate you taking the time to share your experience with our service. We’re glad to hear you find it useful for advertising!

If there’s anything specific you feel we could improve to make your experience even better, we’d love to hear your thoughts. Your input helps us refine our service and deliver the best value to our users. Please feel free to reach out to us at info@counselling-directory.org.uk

Thank you again for choosing our service!

Best wishes,
Becky

Rated 5 out of 5 stars

Directory Membership

Called today to update my directory page and to request some help with positioning a new logo. The service received was professional, quick and friendly. Very happy with the service to date.

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Counselling Directory Are Brilliant!

I can’t recommend Counselling Directory highly enough! They are far more than just a directory listing – they truly go above and beyond to help, support and empower you to grow your psychotherapy business. They provide invaluable tools and resources, always finding ways to help their members succeed. A special thank you to the content team for suggesting I write articles. The articles lead to new clients which is testament to how effectively Counselling Directory amplifies our voices as therapists. Their dedication to supporting members shines through in everything they do, and I’m incredibly grateful for the opportunities and guidance they provide. They all make a real difference to my clinical practice and business – thank you!

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

So easy to set up my profile

So easy to set up my profile! And after inputting my email address incorrectly...the team responded within a day and sorted everything out. The site is clear and easy to navigate. Pricing too is clear and transparent. Overall a great experience.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

The phone was answered quickly, my concern was listened to and responded to really quickly and the lady who took the call could not have been more helpful or friendly. Lovely to deal with. Thank you so much 😊

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend.

I recently joined and have been impressed by the support, with a call from Lucy updating me on what they needed and getting me live within 24 hours. Helpful feedback on my profile and approachable team, really prompt and efficient service.

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful feedback on my directory entry

Traffic to my directory entry had dropped so Lucy reviewed my complete profile and gave me friendly and helpful feedback on the phone which I preferred rather than by email. She was constructive and provided detail which I found useful. I can review again with her in the future if the changes have no effect. Another good experience with Counselling Directory.

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service and easy to advertise


I have found it very easy to use and advertise my counselling service.
I have been informed of the progress of my account set up throughout and even had a phone call from the administration team to inform me when my page has gone live.
My page is easy to edit and update.
I am very impressed with the service

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

User friendly and feels like part of a community

Had heard some good reviews about using counselling directory to advertise and so decided to try it out for myself.
So far I have found it very easy to use.
I have been informed of the progress of my account set up throughout and even had a phone call to inform me when my page has gone live.
My page is easy to edit and update.
I am very impressed with the service provided.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Efficient, Resource Focused and Fast Turnaround

The Counsellor Directory website is easy to use and full of helpful advice and resources for mental health professionals. The turnaround for getting my details online was quick. It was also extremely helpful to be able to pick up the phone and talk with a human.

October 2, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look