Counselling Directory Reviews 

558
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Easy to use, friendly support when needed and clear. I've heard good things about counselling directory so looking foward to seeing what yields from it, but so far, pleased with how easy it was to us... See more

Rated 5 out of 5 stars

The Counselling Directory meet and often exceed my expectations every time I'm in touch. There is always someone who answers the phone and has useful suggestions to my questions - whether that be my p... See more

Rated 3 out of 5 stars

I really want to be positive about my experience but unfortunately I havent. I started looking for therapists about a month ago, made sure to only contact those who have availability. Unless they cal... See more

Company replied

Rated 4 out of 5 stars

I lost my wife to ‘lynch syndrome’four years ago and councelling was helpful but too short and late,so still suffering from loss and isolation as doctors failed to offer my wife treatment soon enough... See more

Company replied

Company details

  1. Mental Health Service

Written by the company

Connecting you with therapists working online and across the UK. Part of the Happiful family.


Contact info

4.1

Great

TrustScore 4 out of 5

558 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(558)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

It will be good to add Cantonese as one…

It will be good to add Cantonese as one of the language

May 8, 2024
Unprompted review
Counselling Directory logo

Reply from Counselling Directory

Hi Vivienne, we really appreciate you leaving this feedback.

We're delighted to let you know that we've now added this as a language option, so it is now possible to search for professionals who speak Cantonese.

Take care,
Becky

Rated 3 out of 5 stars

I really want to be positive about my…

I really want to be positive about my experience but unfortunately I havent. I started looking for therapists about a month ago, made sure to only contact those who have availability. Unless they call you back, Its almost impossible to make an appointment. The two I've contacted don't pick up when calling, and take 5 days to reply to messages if at all.
I'm now onto contacting my third choice of therapist. Some of us are desperate here, its not good.

May 7, 2024
Unprompted review
Counselling Directory logo

Reply from Counselling Directory

Hi Claire,

Thank you for sharing this feedback.

We're so sorry that you haven't been able to make an appointment with a counsellor yet. While we do not manage our members' schedules, we encourage therapists to respond to all client enquiries where possible, and ensure their availability is up to date.

We know how much it can take to reach out and ask for support, and not receiving a response can be disappointing and disheartening.

We'd like to look into this further and understand what may have happened. Please could you get in touch with us at info@counselling-directory.org.uk and we'll do what we can to help.

Thank you,
Becky

Rated 5 out of 5 stars

I'm new to the counselling directory

I'm new to the counselling directory, so far I've been pleased with the amount of interest I've had from potential clients and have found the team extremely friendly and helpful.

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Dr George Booty's very helpful website

I have just read Dr George Booty's website, it's so informative and explanatory. Very impressive array of therapies to help all needs. I'm really delighted to have found this information, seemingly by chance.

May 6, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I signed up for the directory and made a mistake with my name,I called and the staff sorted it out promptly. And my verification was fast after submitting the document required. I appreciate the kind staff too

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

Change of circumstances…

Even though I had not been a member for a length of time, my circumstances changed and Lucy was more than helpful and gave me all the options. I was also really happy that my details would be saved incase I returned in the future as this gave me a little anxiety after all the work that I put into my listing.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Lucy heard my request well re pronouns

Lucy heard my request well that I do not wish to constrain someone else's thinking or perceptions by requiring certain pronouns. I welcome that she was willing to put forward my comments for consideration and her offer for me to place my view within the body of my profile.

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

Therapy introductions.

So far I have only been introducing myself to various therapists, which seems to be a seamless process.
I will keep you informed as to how things go when someone gets back to me.

March 10, 2024
Unprompted review

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