Country Hotel Breaks Reviews 211

Good deal. Communication good after the booking

easy straight forward booking process nice choice of hotels

Good website. Easy to follow. Payment uncomplicated.

An excellent website laid out in an easy to use way. I was able to find a suitable hotel and book it on-line all in one session. Very smooth and uncomplicated!

Easy to book however unhappy that o was required to pay in full some 6 weeks prior to attending the hotel

A good offer already but an extra 10% off too, gave us a great value stay in a Macdonald hotel that we would not ordinarily stay in due to high prices. However the offer, with free arrival drinks and evening meal, made the stay good value.

CHB cancelled our reservation at a hotel for our first anniversary with less than a week's notice and with no reason. The hotel is still open and taking booking.
They have no customers service to respond to phone calls and emails, the only humans you can talk to are to make more bookings.
They failed to offer a refund for a wedding gift voucher that was worth £175 and only offered us inferior hotels or a refund for half the total price.

Truly disgusting service.

Easy to find somewhere to stay in an area we were looking for, we had a gift voucher brought for us, so it was good to see what hotels allowed us to use the voucher.

I would strongly recommend avoiding this company and booking directly with hotels instead.
We purchased a hotel voucher as a gift for two elderly people. One of them has mobility issues, so we specifically needed somewhere reasonably close to their home with suitable access to rooms.
After a lengthy search through the options provided, we found that nothing met their needs. The hotels were either far too far away or priced at over £200 per night, which made the voucher completely impractical to use.
When we contacted customer service to request a refund, we were initially refused. After further correspondence, we eventually found an email from one of their own employees stating that refunds would be subject to a 20% deduction. Only then did they offer a refund — but with 20% taken off.
The whole process has been frustrating and time-consuming, and the advice from customer service has been inconsistent and conflicting throughout.
Consumers should be aware that under the Consumer Rights Act 2015, companies must not impose fees on refunds where a consumer is legally entitled to one. We are currently looking further into this.
Overall, a very disappointing experience. Poor customer service, lack of flexibility, and a system that makes vouchers difficult to use in real situations.

Very frustrating booking experience. Far too many hotels posting as unavailable, with entire months blocked out at times. Many occasions hotels shown as available then suddenly unavailable at the booking stage.

I received a voucher for Christmas and stayed at the Elephant hotel. This hotel made a travel lodge look luxurious. The room was situated over the kitchen and was extremely noisy. The shower didn't work among many other faults. There was also no reception to complain too. We left after 1 night and no meal. When contacting Country Hotels, the complaint took weeks and Country Hotels would not refund/ credit us for the parts of the voucher we had not used.

+++++AVOID+++++AVOID+++++AVOID+++++AVOID+++++
CANCELLED PRE BOOKED VISIT 2 DAYS BEFORE GOING….NO REASON GIVEN…NO ONE TO SPEAK TOO…!!!
DON’T TRUST THIS COWBOY COMPANY WITH YOUR MONEY
ONE STAR IS FAR TOO GENEROUS BUT UNABLE TO LEAVE A ZERO

Site was easy to use . Deals explained well . Will definitely use them again

Awful company, very unhelpful staff & Management are even worse.
Worst experience ever that cost me £150

Whilst it was simple to book one room, when I wanted to book a second room, there was only an option to book a second room that was the same. This was a problem as there was only one room in the price range and I wanted to book a different price range room.
As I wanted a single booking rather than two separate ones, I had to go for two more expensive rooms. I'm sure they will be lovely but more flexibility is needed.

Once on the site it was pretty easy to book but getting there was a bit confusing otherwise ok.

Great staff very friendly and professional

I’ve used Country Hotel Breaks a few times and couldn’t fault them until now. 3 days before our spa hotel holiday we received an email stating that due to “unexpected operational issue” they had to cancel our booking. The email stated that their priority was to find a solution to us but it was worded in such a way that it made us believe that we had to find a different hotel, even though we have booked our trains. Eventually we found out that all we had to do was book directly with the hotel - why Country Hotel Breaks didn’t do this on purpose behalf or inform us that it’s only a minor issue is beyond me. The other problem was that the hotel couldn’t honour the £100 voucher we had with CHB so we had to get a receipt and claim it separately. The whole experience was extremely convoluted and although we understand that unexpected things happen, the way it was handled was very poor and unprofessional.

Beyond disappointed with this company. Got an email followed by a telephone call at 2.30pm this afternoon cancelling a reservation we had for a hotel tomorrow! Totally unacceptable.

Following a telephone call to discuss my requirements I have received nothing but great service. From the initial call to change the details of a gift voucher I had been given, to making suggestions for suitable hotels, to facilitating my final choice, Mary, in Reservations, has been extremely helpful. She has emailed suggestions and kept in touch whilst I was collating dates and availability - an excellent example of fabulous customer service.