I kept enquiring about when my click and collect would be ready, after not hearing anything for more than 2 weeks. They kept shrugging me off, telling me to wait! After nearly 3 weeks, I got a message... See more
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Bought sweat shirt for birthday present for grandson washed it in cold normal detergent and came out all blotchy orange marks. Return to store at Indooroopilly basically got told not faulty not the... See more
Country Road customer service does not exist . I went in store to complain about a faulty article and was told I had to contact them via email as they no longer have a phone number. I emailed and got... See more
Awful customer service. I accidently put me order through twice because of an internet glitch, anyway, couldn't get hold of them. So I replied to my order email and they miss understood, that I want... See more
Company details
Information provided by various external sources
Country Road is a middle market clothing retailer located in Australia, New Zealand and South Africa.
Contact info
Melbourne, Australia
- countryroad.com.au
1.4
Bad
85 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Very disappointed
Very disappointed. My daughter received one of their children's iconic duffle bags just over a year ago and already the zip has broken. I've had mine for 20 years and the zip has had no problems. After phoning customer service they told me I had to take the bag into a store which was a 2 hour return trip for me. When I took her bag back to be replaced, along with the original receipt. They just laughed and said it was over 6 months ago so to bad. They've lost 9 valuable long-term customers for life with this poor attitude and refusal to acknowledge their poor product manufacturing.
April 27, 2022
Unprompted review
Online service in NZ is terrible
Online service in NZ is terrible. They sent a faulty product and I had to email multiple times and no-one took it seriously. Only when I could finally go in-store was I allowed to return the faulty product.
April 10, 2022
Unprompted review
Customer service is now nonexistent
Customer service is now nonexistent. I am a platinum customer and ordered online to be sent the completely wrong item by CR due to their own error. Have wasted literally hours trying to resolve the situation (caused by CR’s own error) via phone, email, online messaging, online chat and still have nothing to show for it other than the bill I paid and the hours of inconvenience and frustration. After finally getting through to “customer service” by phone today, they happily told me that they received and processed the return of the incorrect item (that I had to package and take to the post office - more time and inconvenience) days and days ago, but still have done nothing towards actually finding or sending the correct item that was ordered and paid for WEEKS ago. This is handled by another team and they cannot say what if anything can be done or when. Lots of fancy talk about “expediting” - but when questioned, this only means they simply leave a message with the people who made the mistake weeks ago and have done nothing to resolve it and have not answered any of my messages for the last week. Life is too short to deal with such wanton incompetence. Never shopping at CR or it’s associated brands ever again. Still don’t have the item, a refund or any advice as to how or if this can ever be resolved. Pure farce.
February 25, 2022
Unprompted review
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