The initial onboarding is tricky but bear with it and you'll get there......Apt in logistics. I am happy with the onboarding team....especially both Amanda and Omar and Galway tan Karl sales part o... See more
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Review summary
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This is my third review of this company because i cant stress enough how good the team are behind the scenes today i recieved a follow up/check up call from a helpful lady called Ioana from the... See more
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Please read until the end. I initially had a few problems starting on the platform. I often think the computer systems brought in to make things easier, can often cause a lot of problems. You can't be... See more
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This company has a 5* support team i know i have already written a review but after having teething problems with the new app i have nothing but praise for the support team Kyle you are a cre... See more
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Company details
Written by the company
The leading courier network for courier work for owner drivers. Courier Exchange sites offer an effective online marketplace for the freight industry.
Contact info
20 Northdown Street, N1 9BG, London, United Kingdom
- courierexchange.co.uk
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service and Support
Alex Readman was professional, knowledgeable, and responsive throughout the process. Communication was clear and timely, and any questions or concerns were addressed promptly
June 15, 2026
Unprompted review
Reply from Courier Exchange
Hello Antons,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you received excellent service and support. It’s great to know that Alex Readman provided clear, timely communication and was able to address your questions effectively throughout the process.
We’ll be sure to share your kind words with him and the wider Support team.
We appreciate your support and are always here to help.
Kind Regards
The Courier Exchange Team
I have had a great experience with the…
I have had a great experience with the onboarding team siddhi. The process takes time but keep at it. I have had my first couple of jobs a week into using the app
June 15, 2026
Unprompted review
Reply from Courier Exchange
Hello Brian,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you’ve had a great experience with Siddhi and the Onboarding team. You’re absolutely right that the process can take a little time, and it’s great to see your persistence already paying off with your first jobs on the platform.
We appreciate your support and wish you continued success on the Exchange.
Kind Regards
The Courier Exchange Team
I wanted to share my personal…
I wanted to share my personal experience with this company to help others make an informed decision.
I paid over £2,000 in fees to use the platform and work through the app. Unfortunately, I experienced ongoing problems accessing the application for several months. During that time, I contacted support multiple times and was repeatedly told that the issue was being worked on, but I was unable to get a lasting solution.
The most frustrating part was that I often travelled to London expecting to find work, only to discover that I could not use the app properly. This cost me time, money, and opportunities to earn.
I have now stopped using the platform altogether. It is possible that the issue has since been fixed, but after months of difficulties I lost confidence in the service and decided to move on.
This is only my personal experience, but if you are considering joining, I would encourage you to do your own research and carefully consider the costs involved before committing.
I hope the company improves its support and communication for future users.
June 13, 2026
Unprompted review
Reply from Courier Exchange
Hello Ferenc,
Thank you for taking the time to leave your feedback.
We’re sorry to hear about your experience and appreciate the opportunity to clarify.
After reviewing your account in detail, we can see that the access issues you experienced were linked to right to work compliance documentation. This is a mandatory legal requirement for all members, and access to the platform depends on valid and up‑to‑date information being in place.
From our investigation, although you had previously advised that the documentation had been shared, it was not successfully received or visible within our system. Our Support team, including a Senior Customer Support Manager, worked with you to identify this and guided you through re‑submitting the correct documentation.
Once this was provided and uploaded correctly, your profile was reviewed and approved by our Risk team, and your account was made compliant on the same day, restoring access.
We understand how frustrating this situation must have been, however these checks are necessary to ensure legal compliance for all users on the platform as outlined in our Terms and Conditions.
If your review relates to anything further not covered above, please contact our Support team directly and we will be more than happy to investigate this further with you.
Kind Regards
The Courier Exchange Team
Thanks a lot to Francis he was very…
Thanks a lot to Francis he was very helpful and kind had good chat
June 11, 2026
Unprompted review
Reply from Courier Exchange
Hello,
Thank you for taking the time to leave your feedback.
We’re delighted to hear you had a positive experience with Francis. It’s great to know he was helpful, supportive, and able to make the onboarding process a pleasant one. We’ll be sure to pass on your kind words to him and the wider Onboarding team.
We appreciate your support and are always here to help.
Kind Regards
The Courier Exchange Team
Outstanding service from Courier…
Outstanding service from Courier Exchange! The team was extremely helpful, efficient, and always available when needed. Their commitment to supporting new members, even beyond regular working hours, demonstrates a genuine dedication to customer success. A professional and reliable company that I would highly recommend.
June 11, 2026
Unprompted review
Reply from Courier Exchange
Hello,
Thank you for taking the time to leave your feedback.
We’re delighted to hear about your outstanding experience with us. It’s great to know that our team’s support, responsiveness, and dedication made a positive impact.
Providing reliable service and being there for our members when it matters most is something we take great pride in, and your comments truly reflect that. We’ll be sure to share your kind words with the wider team.
We appreciate your recommendation and look forward to supporting your continued success on the Exchange.
Kind Regards
The Courier Exchange Team
Massive help from Alex Freegard
Massive help from Alex Freegard
It will be really appreciated
Sorted fleet app issue in 10 mins
Thanks a lot
Gagandeep
GGR LOGISTICS LTD
June 11, 2026
Unprompted review
Reply from Courier Exchange
Hello Gagandeep,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that Alex Freegard was able to assist you quickly and resolve your fleet app issue so efficiently. It’s great to know that our Customer Support team provided the help you needed in a timely manner. We’ll be sure to pass on your kind words to Alex.
We appreciate your support and are always here if you need any further assistance.
Kind Regards
The Courier Exchange Team
Rosey Mortimer was the guide for me…
Rosey Mortimer was the guide for me today and she was great at elaborating the app and all the information related to its use. Answered all my questions and concerns.
Thank you Rosey.
June 10, 2026
Unprompted review
Reply from Courier Exchange
Hello,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that Rosey provided such clear guidance and support during your onboarding. It’s great to know she was able to explain the platform thoroughly and address all your questions and concerns. We’ll be sure to pass on your kind words to her and the Onboarding team.
We appreciate your support and are always here to help.
Kind Regards
The Courier Exchange Team
CX is great platform for starting…
CX is great platform for starting courier business. I would like to be a part of CX. Siddhi gadgil, the CX agent she explained me each topic very well.
June 9, 2026
Unprompted review
Reply from Courier Exchange
Hello Gagan,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you see CX as a great platform to start your courier business. It’s fantastic to know that Siddhi was able to explain everything clearly and guide you through the process. We’ll be sure to share your kind words with her and the wider Onboarding team.
We appreciate your support and look forward to being part of your journey.
Kind Regards
The Courier Exchange Team
Alex was so professional!!Good job and…
Alex was so professional!!Good job and thank you!
June 9, 2026
Unprompted review
Reply from Courier Exchange
Hello,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that Alex provided such a professional service and made a positive impression. It’s great to know our Customer Support team is delivering the high standard of service we aim for, and we’ll be sure to pass your kind words on to Alex.
We appreciate your support and are always here to help.
Kind Regards
The Courier Exchange Team
Very patient and helpful onboarding
Rosey was v patient with my attempts to carry out her instructions on how to set things up 🙂 she then talked things thru and explained the procedures to follow on the app clearly and extremely helpfully.
June 9, 2026
Unprompted review
Reply from Courier Exchange
Hello James,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that Rosey provided such patient and helpful support during your onboarding. It’s great to know she was able to guide you through the setup process and clearly explain how to use the app. We’ll be sure to pass your kind words on to her and the wider Onboarding team.
We appreciate your support and are always here to help.
Kind Regards
The Courier Exchange Team
I am extremely pleased with the…
I am extremely pleased with the service…
I am extremely pleased with the service I received from rosey Mortimer and siddhi Gadgil.
From the beginning, then was professional, responsive, and genuinely committed to resolving my issue.
June 8, 2026
Unprompted review
Reply from Courier Exchange
Hello Arlex,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you are extremely pleased with the service you received. It’s great to know that Rosey and Siddhi from our Onboarding team were professional, responsive, and committed to helping resolve your issue. We’ll be sure to pass your kind words on to them.
We appreciate your support and are always here to help.
Kind Regards
The Courier Exchange Team
Just a warning to any carriers…
Just a warning to any carriers considering joining Courier Exchange.
You pay thousands of pounds for a subscription, then pay extra for driver apps, only to be told later that features you believed were included now require additional charges.
Today I was informed that alerts are no longer included and must be purchased separately for each driver app.
The most frustrating part is that these changes appear to be introduced after customers have already committed to expensive subscriptions. Businesses budget and plan based on the services they purchase, only to find the goalposts have moved.
You purchase a subscription, driver apps and alerts, pay premium prices for the platform, and then they decide to change the policy and remove features that customers believed were included. What a joke.
Before renewing or signing up, I would strongly recommend asking for written confirmation of exactly what is included in your package, what can be changed during the subscription term, and whether any additional charges may be introduced later.
For me, this platform is becoming increasingly difficult to justify. The courier market is already challenging enough without having to pay extra for features that many customers believed were part of the service they originally purchased.
Has anyone else experienced similar issues with alerts or changing subscription terms?
I do not recommend as it’s overprice and it’s clearly scam!
June 5, 2026
Unprompted review
Reply from Courier Exchange
Hello Kristiyan,
Thank you for taking the time to leave your feedback.
We’re sorry to hear about your experience and would like to clarify the points you have raised.
Firstly, we can confirm that your account and current concerns are being actively reviewed under your open support ticket. Our Support team, including senior management, are working through the details you have provided and will respond to you with a formal written update addressing all of your questions and requested information.
With regards to driver app activation, this is subject to mandatory Trustd verification requirements which were introduced to ensure platform security and compliance. Driver apps cannot be activated until this process has been completed. Once the required verification was in place, activation was progressed without delay.
In relation to alerts, these are not included within the standard driver app tier and are provided as an additional feature. We understand there has been some confusion around this, and we have already escalated your query to our Renewals team, who will be reviewing your subscription details and invoice with you directly to provide full clarification.
We also note your concerns around communication and escalation. Your request has been formally logged and is currently under review, and all points raised within your complaint are being addressed in line with our internal process.
We appreciate your patience while this is being investigated thoroughly, and we will ensure you receive a detailed response via your open ticket.
Kind Regards
The Courier Exchange Team
I am extremely pleased with the service…
I am extremely pleased with the service I received from Alex Freegard.
From the beginning, he was professional, responsive, and genuinely committed to resolving my issue.
June 5, 2026
Unprompted review
Reply from Courier Exchange
Hello Ionut,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you are extremely pleased with the service you received. It’s great to know that Alex Freegard from our Customer Support team was professional, responsive, and fully committed to resolving your issue. We’ll be sure to pass your kind words on to him.
We appreciate your support and are always here to help.
Kind Regards
The Courier Exchange Team
Great service good customer service…
Great service good customer service from rose very helpful very professional always active listener good energy very important person for the courier exchange. She goes beyond her job called me for a update and checked my profile and gave me good words and lifted my morals to keep working hard really helpful words can't explain this character.
June 5, 2026
Unprompted review
Reply from Courier Exchange
Hello Tanwir,
Thank you for taking the time to leave your feedback.
We’re delighted to hear about your positive experience with Rosey. It’s fantastic to know that her professionalism, support, and genuine care made such an impact on you. Hearing that she took the time to follow up, check your profile, and uplift your motivation really highlights the level of service we aim to provide.
We’ll be sure to pass your kind words on to her and the wider Onboarding team.
We appreciate your support and are always here to help.
Kind Regards
The Courier Exchange Team
Helpful and patient
Really helpful and patient, answered all my questions and explained everything clearly throughout.
June 5, 2026
Unprompted review
Reply from Courier Exchange
Hello Ali,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you found the support helpful and patient, and that everything was explained clearly throughout. Providing clear guidance and ensuring all questions are answered is something we take great pride in.
We appreciate your support and are always here to help.
Kind Regards
The Courier Exchange Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I would like to leave a huge thank you to Shaun and the entire Courier Exchange team for their outstanding support.
I recently set up my new company, TII LOGISTICS, on Courier Exchange, and Shaun was absolutely fantastic throughout the whole process. He guided me through every step, answered all my questions quickly, explained everything clearly, and made the entire onboarding process smooth and stress-free.
What impressed me most was how responsive, professional, and supportive he was. Every question was answered promptly, and any issues were dealt with efficiently.
I would also like to thank the wider Courier Exchange team for their fast responses, excellent customer service, and willingness to help whenever needed.
It’s refreshing to work with a platform that genuinely supports its members and makes the setup process so straightforward.
Thank you again, Shaun, and thank you to the entire Courier Exchange team. I look forward to growing my business with you.
Ion Tataru
Director
TII LOGISTICS
June 4, 2026
Unprompted review
Reply from Courier Exchange
Hello Ion,
Thank you for taking the time to leave such a detailed and thoughtful review.
We’re delighted to hear about your fantastic experience setting up TII LOGISTICS on the Exchange. It’s great to know that Shaun from our Onboarding team provided such clear guidance, support, and professionalism throughout the process, making everything smooth and stress‑free for you.
We’re also really pleased to hear that the wider team’s responsiveness and commitment stood out. Delivering a high level of service and being there for our members at every step is something we take great pride in.
We truly appreciate your kind words and your trust in us, and we look forward to supporting you as you continue to grow your business on the Exchange.
Kind Regards
The Courier Exchange Team
very friendly and pleasant staff i…
very friendly and pleasant staff i spoke with Shuan , the joining went smoothly, we did everything very quickly. explained everything in detail.
Thank you.
May 29, 2026
Unprompted review
Reply from Courier Exchange
Hello Ruta,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you had a smooth and positive onboarding experience. It’s great to know that Shaun from our Onboarding team was friendly, helpful, and able to guide you through everything clearly and efficiently.
We appreciate your kind words and your support.
Kind Regards
The Courier Exchange Team
CX is a real deal
CX is a real deal. Chris at the sales team has been great throughout the enrolment process. And Jules has been exceptional in the ongoing support since joining. Thanks CX team.
June 1, 2026
Unprompted review
Reply from Courier Exchange
Hello JRS,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you’ve had such a positive experience with CX. It’s great to know that Chris from our Sales team supported you throughout the enrolment process, and that Jules has provided exceptional ongoing support since you joined.
We’ll be sure to pass on your kind words to both of them and the wider team.
We appreciate your support and look forward to continuing to assist you on the Exchange.
Kind Regards
The Courier Exchange Team
Really helpful in onboarding process
Really helpful in onboarding process. Expecting a great work experience. Highly recommended
June 3, 2026
Unprompted review
Reply from Courier Exchange
Hello Faizan,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you found the onboarding process helpful. It’s great to know you’re expecting a positive experience ahead, and we’re confident the platform will support you in achieving that.
We appreciate your recommendation and look forward to supporting you on your journey with the Exchange.
Kind Regards
The Courier Exchange Team
Shaun Dsouza Good Joob
June 4, 2026
Unprompted review
Reply from Courier Exchange
Hello Roby,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you had a positive experience with Shaun. He’ll be pleased to see your recognition, and we’ll be sure to share your kind words with him and the wider Onboarding team.
We appreciate your support and are always here to help.
Kind Regards
The Courier Exchange Team
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