The initial onboarding is tricky but bear with it and you'll get there......Apt in logistics. I am happy with the onboarding team....especially both Amanda and Omar and Galway tan Karl sales part o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is my third review of this company because i cant stress enough how good the team are behind the scenes today i recieved a follow up/check up call from a helpful lady called Ioana from the... See more
Company replied
Please read until the end. I initially had a few problems starting on the platform. I often think the computer systems brought in to make things easier, can often cause a lot of problems. You can't be... See more
Company replied
This company has a 5* support team i know i have already written a review but after having teething problems with the new app i have nothing but praise for the support team Kyle you are a cre... See more
Company replied
Company details
Written by the company
The leading courier network for courier work for owner drivers. Courier Exchange sites offer an effective online marketplace for the freight industry.
Contact info
20 Northdown Street, N1 9BG, London, United Kingdom
- courierexchange.co.uk
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
explained exactly what to do and sorted…
explained exactly what to do and sorted the problem for me
June 4, 2026
Unprompted review
Reply from Courier Exchange
Hello Vicky,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that your issue was resolved quickly and that everything was explained clearly for you. Providing straightforward and effective support is something we aim for in every interaction.
We appreciate your support and are always here if you need any further assistance.
Kind Regards
The Courier Exchange Team
Alex Very helpful over ft 2days…
Alex Very helpful over ft 2days couldn't do enough to help
June 3, 2026
Unprompted review
Reply from Courier Exchange
Hello David,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that Alex provided such helpful support over the past couple of days and went the extra mile to assist you. It’s great to know our Customer Support team delivered the level of service we aim for.
We appreciate your support and are always here if you need anything further.
Kind Regards
The Courier Exchange Team
Rosey made my onboarding process very…
Rosey made my onboarding process very easy.
June 3, 2026
Unprompted review
Reply from Courier Exchange
Hello James,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that Rosey made your onboarding process easy and straightforward. It’s great to know she was able to support you effectively and make the setup experience smooth.
We appreciate your support and are always here to help.
Kind Regards
The Courier Exchange Team
Reply from Courier Exchange
Hello,
Thank you for taking the time to leave your feedback.
We’re pleased to hear that you found the initial account setup easy and that our team was helpful throughout the process. Making onboarding straightforward and supportive is something we always aim for.
We appreciate your support and are always here if you need any further assistance.
Kind Regards
The Courier Exchange Team
Thank you Rosey and Azad for being so…
Thank you Rosey and Azad for being so helpful with the instructions.
June 3, 2026
Unprompted review
Reply from Courier Exchange
Hello Myumin,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you found the support helpful. It’s great to know that Rosey from our Onboarding team and Azad from our Sales team were able to guide you clearly through the process and provide the assistance you needed.
We appreciate your kind words and are always here to help.
Kind Regards
The Courier Exchange Team
Thank you Rosey for your support &…
Thank you Rosey for your support & patience
Keep up the good work
Regards
June 2, 2026
Unprompted review
Reply from Courier Exchange
Hello J Khera,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that Rosey provided such supportive and patient service. It’s great to know her approach made a positive difference to your experience, and we’ll be sure to pass on your kind words to her and the wider Onboarding team.
We appreciate your support and encouragement.
Kind Regards
The Courier Exchange Team
Rosey very professional and very…
Rosey very professional and very helpful.All my question were answered and explained. Really nice person to talk
June 2, 2026
Unprompted review
Reply from Courier Exchange
Hello Rolkis,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that Rosey provided such professional and helpful support. It’s great to know she was able to answer all your questions clearly and make the experience a pleasant one for you.
We’ll be sure to pass on your kind words to her and the wider Onboarding team.
Kind Regards
The Courier Exchange Team
Siddi Gadghil was comprehensive in the…
Siddi Gadghil was comprehensive in the explanation. Highly recommended
June 2, 2026
Unprompted review
Reply from Courier Exchange
Hello Z Ran,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that Siddhi from our Onboarding team provided such a clear and comprehensive explanation. It’s great to know you found the guidance helpful and would recommend the service.
If you require any further assistance along the way, please don’t hesitate to reach out. We wish you every success on your journey with the Exchange.
Kind Regards
The Courier Exchange Team
I have had a great time talking to Rosey
I have had a great time talking to Rosey about my new account setting and was so easy and efficient. I found out a lot of new interesting tools.
Very professional and smart advice received. Thank you!
June 1, 2026
Unprompted review
Reply from Courier Exchange
Hello Marius,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you had such a positive and informative experience with Rosey. It’s great to know she made the account setup process easy and efficient while also highlighting the tools available to support you. We’re pleased her professional guidance left such a strong impression.
If you need any further guidance as you get started, please feel free to reach out. We wish you all the very best as you begin your journey on the Exchange.
Kind Regards
The Courier Exchange Team
Alex never disappoints you best…
Alex never disappoints you best customer support representative in cx team.
May 29, 2026
Unprompted review
Reply from Courier Exchange
Hello Abdul,
Thank you for taking the time to leave your feedback.
We’re delighted to hear such great recognition for Alex. It’s fantastic to know that he consistently delivers a high standard of support and continues to make a positive impact on your experience. We’ll be sure to share your kind words with him and the wider Customer Support team.
If there’s anything further you need, just reach out anytime. Wishing you continued success on the Exchange.
Kind Regards
The Courier Exchange Team
Reply from Courier Exchange
Hello Vitalic,
Thank you for taking the time to leave your feedback.
We’re pleased to hear that you were happy with the service you received. It’s great to know our team was able to support you effectively.
If you ever need any further assistance, feel free to get in touch. Wishing you all the best on your journey with the Exchange.
Kind Regards
The Courier Exchange Team
Great experience joining CX
Great experience joining CX. Jules and Paresh were both extremely helpful from the beginning and took the time to explain everything clearly. They helped me understand how this type of business works, how to use the platform properly, and guided me through the whole onboarding process step by step.
As someone new to the industry, I really appreciated their patience, support, and professionalism. They made the entire process much easier and less stressful.
Highly recommend their support for anyone getting started with CX.
May 19, 2026
Unprompted review
Reply from Courier Exchange
Hello Madalin,
Thank you for taking the time to leave such a detailed and thoughtful review.
We’re delighted to hear that you had a great experience joining CX. It’s fantastic to know that Jules from our Onboarding team and Paresh from our Sales team were able to support you every step of the way, providing clear guidance and helping you understand both the platform and the industry.
We’re especially pleased to hear that their patience, professionalism, and support made the process easier and less stressful for you as you start out.
If you need any further support as you continue your journey, please don’t hesitate to reach out. We wish you every success as you grow your business on the Exchange.
Kind Regards
The Courier Exchange Team
I got excellent support
I got fast response and very good service & support
May 28, 2026
Unprompted review
Reply from Courier Exchange
Hello Mahmood,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you received a fast response along with a high level of service and support. Providing efficient and reliable assistance is something we always strive for.
If you need anything further, please don’t hesitate to get in touch. Wishing you continued success on the Exchange.
Kind Regards
The Courier Exchange Team
I am using the CX app now
I am using the CX app now, the team was very compassionate in getting me started especially #Patrick Kupas. Many thanks for getting me started!
May 27, 2026
Unprompted review
Reply from Courier Exchange
Hello Mandeep,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you are now up and running on the CX app and that you had a positive experience getting started. It’s great to know that Patrick from our Onboarding team provided compassionate and supportive guidance to help you along the way.
If you need any further assistance as you continue using the platform, please don’t hesitate to reach out. We wish you every success on your journey with the Exchange.
Kind Regards
The Courier Exchange Team
Excelent customer service provided by…
Excelent customer service provided by Frankie Sorenson-Vaz, Great experience! The courier exchange was handled smoothly and professionally. Fast responses, clear communication, and very helpful staff. Highly satisfied, 5 starts also for technical team.
May 27, 2026
Unprompted review
Reply from Courier Exchange
Hello Gheorghe,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you had an excellent experience with our team. It’s great to know that Frankie Sorenson‑Vaz provided professional and smooth support, and that both communication and responsiveness met your expectations. We’ll also be sure to pass your recognition on to our technical team.
If you need any further assistance, please feel free to reach out at any time. We wish you continued success using the Exchange.
Kind Regards
The Courier Exchange Team
It took me 3 weeks to get onboard and…
It took me 3 weeks to get onboard and it’s all because of Trustd process but overall staff of CX is very good especially Anna Petrychenko was very very helpful kind and polite she helped me through it all and listened fully and helped me through the situation bless her 10/10 for Anna
May 22, 2026
Unprompted review
Reply from Courier Exchange
Hello Bilal,
Thank you for taking the time to leave your feedback.
We’re pleased to hear that despite the time taken during the Trustd compliance process, you had a positive experience with our team. These checks are an important part of getting you fully set up and ready to trade on the platform.
It’s fantastic to hear that Anna from our Onboarding team was so helpful, patient, and supportive throughout. We’ll be sure to pass on your kind words and recognition to her.
If you need any further support as you continue your journey, please don’t hesitate to reach out. We wish you every success on the Exchange.
Kind Regards
The Courier Exchange Team
Vagner de Souza was very helpful today
Vagner de Souza was very helpful today
May 21, 2026
Unprompted review
Reply from Courier Exchange
Hello Paul,
Thank you for taking the time to leave your feedback.
We’re pleased to hear that Vagner from our Customer Support team was helpful in assisting you today. It’s great to know that you had a positive experience and received the support you needed.
If there’s anything else we can help with, please feel free to get in touch. Wishing you continued success on the Exchange.
Kind Regards
The Courier Exchange Team
Pleasure to work with
Pleasure to work with. Good instructions on getting started, thanks to Jules.
May 20, 2026
Unprompted review
Reply from Courier Exchange
Hello KGF Logistics,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you’ve had a positive experience getting started. It’s great to know that Jules from our Onboarding team provided clear guidance and made the process easy to follow.
If you need any further assistance as you continue using the platform, please don’t hesitate to reach out. Wishing you all the best on your journey with the Exchange.
Kind Regards
The Courier Exchange Team
Would like to show thanks to Alex…
Would like to show thanks to Alex Freegard!
May 20, 2026
Unprompted review
Reply from Courier Exchange
Hello Jay,
Thank you for taking the time to leave your feedback.
We’re delighted to see your shoutout for Alex Freegard. He’ll really appreciate the recognition, and we’ll be sure to share your kind words with him and the wider Customer Support team.
If there’s anything further you need, feel free to reach out anytime. Wishing you continued success on the Exchange.
Kind Regards
The Courier Exchange Team
Reply from Courier Exchange
Hello Khurram,
Thank you for taking the time to leave your feedback.
We’re pleased to hear that you had a great experience with our service. It’s always rewarding to know our team is delivering the level of support our members expect.
If you ever need any assistance, please feel free to reach out. Wishing you continued success on the Exchange.
Kind Regards
The Courier Exchange Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.