The initial onboarding is tricky but bear with it and you'll get there......Apt in logistics. I am happy with the onboarding team....especially both Amanda and Omar and Galway tan Karl sales part o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is my third review of this company because i cant stress enough how good the team are behind the scenes today i recieved a follow up/check up call from a helpful lady called Ioana from the... See more
Company replied
Please read until the end. I initially had a few problems starting on the platform. I often think the computer systems brought in to make things easier, can often cause a lot of problems. You can't be... See more
Company replied
This company has a 5* support team i know i have already written a review but after having teething problems with the new app i have nothing but praise for the support team Kyle you are a cre... See more
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Company details
Written by the company
The leading courier network for courier work for owner drivers. Courier Exchange sites offer an effective online marketplace for the freight industry.
Contact info
20 Northdown Street, N1 9BG, London, United Kingdom
- courierexchange.co.uk
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service
We called to speak to customer support, and Omar Faheem was a great advisor. He was able to answer our questions swiftly and even went above and beyond to not just speak with us, but show us and walk us through what to do with our query. Thank you, great service!
May 19, 2026
Unprompted review
Reply from Courier Exchange
Hello Mike,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you had a great experience with our Customer Support team. It’s fantastic to know that Omar Faheem was able to assist you effectively, not only answering your questions but also taking the extra step to guide you through everything clearly.
If you need any further support, please don’t hesitate to get in touch. Wishing you continued success on the Exchange.
Kind Regards
The Courier Exchange Team
Jules did tell us about the app and he…
Jules did tell us about the app and he helped us to login as well as told us to quote . He explained and made everything very clear.
May 19, 2026
Unprompted review
Reply from Courier Exchange
Hello Harpreet,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that Jules from our Onboarding team was able to guide you through the app, assist with logging in, and clearly explain how to get started with quoting. It’s great to know everything was made easy and straightforward for you.
If you need any further support as you continue using the platform, please don’t hesitate to reach out. Wishing you every success on your journey with the Exchange.
Kind Regards
The Courier Exchange Team
Customer service representative.......
Customer service representative........
......was excellent today.
TTFN.
May 18, 2026
Unprompted review
Reply from Courier Exchange
Hello Mike,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you received excellent support from our team. It’s always great to know that our Customer Support representatives are making a positive impact.
If you need anything further, please feel free to reach out. Wishing you continued success on the Exchange.
Kind Regards
The Courier Exchange Team
Jules Tranter (from onboarding team)…
Jules Tranter (from onboarding team) patiently helped me to onboard and submitted all the documents. all done, ready to start.
Thank you CX
May 15, 2026
Unprompted review
Reply from Courier Exchange
Hello Muqtadar,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that Jules from our Onboarding team provided such patient and helpful support throughout your setup. It’s great to know everything was completed smoothly and that you’re now ready to get started.
If you need any further guidance as you begin, please don’t hesitate to reach out. Wishing you every success on your journey with the Exchange.
Kind Regards
The Courier Exchange Team
Vagner was most helpful and very…
Vagner was most helpful and very patient with our issue.
absolutely 1st class, a credit to your organisation
May 15, 2026
Unprompted review
Reply from Courier Exchange
Hello Harry,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that Vagner from our Customer Support team was so helpful and patient in assisting you. It’s fantastic to know that you received a first-class experience, and we truly appreciate your recognition of his efforts.
If there’s anything further you need, please don’t hesitate to get in touch. We wish you continued success on the Exchange.
Kind Regards
The Courier Exchange Team
Reply from Courier Exchange
Hello Sandeep,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that you found the team helpful and supportive. It’s great to know you’ve had a positive experience with us.
If you need any further assistance along the way, feel free to reach out. Wishing you continued success on the Exchange.
Kind Regards
The Courier Exchange Team
5 stars for Georgia
5 stars for Georgia, (TEG Support), great experience, she was very helpful in setting up my account on the Haulage Exchange provided clear guidance throughout and explained everything I have to know. Communication was excellent and everything was handled professionally. I would highly recommend and would be happy to ask for her help again.
May 15, 2026
Unprompted review
Reply from Courier Exchange
Hello Ve,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you had such a positive experience with Georgia from our Customer Support team. It’s great to know she provided clear guidance, professional service, and supported you effectively through the setup of your Haulage Exchange account.
We’ll be sure to pass on your kind words to her, and we’re pleased to hear you’d be happy to work with her again.
If you ever need further assistance, please feel free to reach out. Wishing you continued success on your journey with the Exchange.
Kind Regards
The Courier Exchange Team
Fantastic Customer Service from Vagner…
Fantastic Customer Service from Vagner - very satisfied.
Thank you
May 14, 2026
Unprompted review
Reply from Courier Exchange
Hello Paul,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you had such a positive experience with Vagner from our Customer Support team. It’s great to know he provided excellent service and left you feeling satisfied.
If you need any further assistance, please don’t hesitate to reach out. Wishing you continued success on the Exchange.
Kind Regards
The Courier Exchange Team
Pleasant and timely communication
Pleasant and timely communication
Follow ups and going the extra mile
May 14, 2026
Unprompted review
Reply from Courier Exchange
Hello Kervon,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you experienced pleasant and timely communication from our team, along with consistent follow-ups and support. Going the extra mile for our members is something we always strive for, and it’s great to see this reflected in your experience.
If there’s anything else you need, feel free to reach out at any time. Wishing you continued success on the Exchange.
Kind Regards
The Courier Exchange Team
Courier Exchange is a great platform
Courier Exchange is a great platform — straightforward and easy to understand. The onboarding process was smooth, and Shaun Dsouza made it even better with his patience and clear explanations. A great company with a great team. Highly recommend!
May 14, 2026
Unprompted review
Reply from Courier Exchange
Hello Antonio,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that you found the Courier Exchange platform easy to understand and that the onboarding process was smooth. It’s fantastic to know that Shaun from our Onboarding team made a positive impact with his patience and clear explanations.
We truly appreciate your recommendation and your kind words about the team.
If you need any further support as you move forward, please don’t hesitate to reach out. Wishing you every success on your journey with the Exchange.
Kind Regards
The Courier Exchange Team
I am writing to highly commend Alex…
I am writing to highly commend Alex Freegard from your phone support team for providing an outstanding customer experience on 13/05/2026 @14:30.I called in regarding a complex issue with the CeX system. Alex handled the situation with incredible efficiency and effectiveness. He navigated the technical system flawlessly, explained the process clearly, and resolved my issue without any delay.It is rare to encounter a phone support agent who balances technical expertise with such a sharp, solution-oriented approach. Alex is an asset to your customer service team, and I sincerely hope he is recognized by management and given opportunities to progress and have a bright future within the company
May 13, 2026
Unprompted review
Reply from Courier Exchange
Good morning Rhmanek,
Thank you for taking the time to share such a detailed and thoughtful review. We’re delighted to hear about your experience with Alex Freegard from our Customer support team and the positive impact he made during your call.
It’s great to know that Alex was able to handle a complex issue with efficiency and clarity, guiding you through the system and resolving everything without delay. Providing that balance of technical understanding and clear, solution‑focused support is exactly what we strive for, and your feedback highlights this perfectly.
Your comments about his professionalism and approach will certainly be shared with the wider team, as recognition like this goes a long way. We truly appreciate you taking the time to highlight his work.
If you ever need assistance again, our team will be more than happy to support you.
Kind regards,
The Courier Exchange Team
Courrier Exchange
Autstanding service from everyone from start to finish. I have spoken with different staff members in different occasions,I was properly talked trough, answering my questions, I was properly introduced to the platform not just DIY style,i had and I have all support at my fingertips at any time. I can fault or criticise the team at this stage. The enrollment was quick in 2 day's time i was up and running with my first load secured for the next day. Thank you everyone for the easy start.
May 13, 2026
Unprompted review
Reply from Courier Exchange
Good morning Tibor,
Thank you for taking the time to share such a detailed and positive review. It’s fantastic to hear that your experience with the team has been smooth from start to finish and that you felt well supported at every stage.
It’s especially great to know that Omar from our onboarding team was able to guide you through the process, ensuring everything was clearly explained and helping you get up and running quickly. Providing hands‑on support and making sure new members don’t feel left to figure things out alone is something we take great pride in.
We’re also pleased to hear you were able to get started so quickly and secure your first load shortly after joining. That’s exactly the kind of start we aim to help our members achieve.
We really appreciate your kind words and look forward to continuing to support you as you grow on the Exchange.
Kind regards,
The Courier Exchange Team
Umar Ali has been brilliant
Umar Ali has been brilliant. Helped me with restarting my Trustd app that's been having issues with logins and uploads. Professional and polite individual. Thank you Umar Ali
May 13, 2026
Unprompted review
Reply from Courier Exchange
Good morning Sadat,
Thank you for taking the time to share your feedback. We’re really pleased to hear that Umar Ali from our Customer Support team was able to help you resolve the issues with your Trustd app. Getting things back up and running quickly, especially with login and upload problems, can make a big difference, so it’s great to know Umar handled this effectively.
It’s also great to hear your comments about his professionalism and polite approach, that’s exactly the level of support we aim to provide.
We appreciate your kind words, and if you need any further assistance, the team is always here to help.
Kind regards,
The Courier Exchange Team
Good customer service helped me to…
Good customer service helped me to resolve my issue.
May 13, 2026
Unprompted review
Thank you Rosey
Thank you Rosey , She was very helpful and professional. As a new member to the platform, she called me to check if everything was going well and whether I needed any help or had any questions. She also helped me with one of my questions and explained everything clearly in a very helpful and polite way. I really appreciate the excellent customer service and support.
May 13, 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Adam,
Thank you for taking the time to leave such a thoughtful review. We’re really pleased to hear that Rosey from our onboarding team provided such a high level of support, especially as you were getting started on the platform.
It’s great to know that she took the initiative to check in with you, ensuring everything was running smoothly and that you felt supported early on. That kind of proactive approach, combined with clear explanations and a professional manner, is exactly what we aim to deliver during onboarding.
We truly appreciate your kind words and are glad Rosey was able to make a positive difference to your experience. If you need anything further as you continue using the platform, the team is always here to help.
Kind regards,
The Courier Exchange Team
Yes Iam very satisfied with services
Yes Iam very satisfied with services
May 11, 2026
Unprompted review
It was a great experience with Krishna
It was a great experience with Krishna
May 11, 2026
Unprompted review
App and support issues
I have been having on going problems with th App and support since December 2025.
Unfortunately the only way to get a response is to write a review, hopefully it will be fourth time lucky.
The App which I pay to use has not worked correctly for six months.
Over this time support has been poor at best. I have one open ticket which has not been responsed to since mid April 2026. I opened another this morning due to the same reoccurring problems with the App. This was closed by support without resolving or contacting me.
Over the years support has been hit and miss unfortunately the last few months support has been dismal.
On Friday 24th April I was told I would receive a call to set up a direct debit on Monday 27th April. Still waiting for the call on 11th May.
Dispite making the right noises Courier Exchange doesn't appear to be capable of resolving issues with the App or support.
May 11, 2026
Unprompted review
Reply from Courier Exchange
Goof afternoon P Jackson,
Thank you for taking the time to share this feedback and outline your experience.
We can confirm that there is an open support ticket on your account. We are sorry to hear that the issues you have experienced have not yet been resolved to your satisfaction.
Rest assured, our development and mobile teams are aware of the issues you have reported and are currently investigating them. A member of our team will be reaching out to you directly today to discuss the app issues in detail, review the current ticket, and ensure this is properly progressed. We will also review the previous ticket history and the missed follow up regarding the direct debit setup so this can be addressed.
We are actively working towards providing you with a clear response and resolution. We appreciate you bringing this to our attention and giving us the opportunity to resolve the matter.
Kind regards
The Courier Exchange Team
Thank you courier Exchange for The best…
Thank you courier Exchange for The best customer service officers Like Umar . He is doing an outstandingly well.
Regards
Imran Khan
LOndon Logistic Solutions Limited
May 11, 2026
Unprompted review
Francis was a great communicator and…
Francis was a great communicator and gave me all the details required to start my journey with CX. I appreciate the quality level of service many thanks
May 6, 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Saddiq,
Thank you for your kind review. We’re really pleased to hear that Francis from our onboarding team communicated everything clearly and provided you with all the details you needed to get started on your journey with Courier Exchange. Making sure new members feel informed, confident, and well supported from day one is exactly what we aim for.
We truly appreciate you highlighting the quality of service you received, and we’ll be sure to pass your thanks on to Francis. If you need any further support as you move forward, the team is always here to help.
Kind regards,
The Courier Exchange Team
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