Ordered meal and was missing sauces and promotional food on discount. Just eat couldnt help with missing items. Poor customer service 😢 will use uber or strathclyde eats from now on closed my account... See more
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See what reviewers are saying
I’ve used this app for 3 years, you get a lot of work with this app but I’m lucky if I can get £4.50 per delivery, much lower than other courier apps, it only pays your earnings weekly and it’s occasi... See more
Its a good idea and Ive ordered many times from them........both Grocery and takeaway There haev been a few times when an order has not arrived and a couple weeks ago food deleivery driver wouldnt le... See more
I arrived on time to collect two orders at the restaurant and waited nearly 20 minutes while other drivers came and left. Only then did the staff tell me it would take another 15–20 minutes, like my... See more
Company details
Information provided by various external sources
Order food online from thousands of restaurants in UK and Europe.
Contact info
United Kingdom
- couriers.just-eat.co.uk
1.6
Bad
28 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Unhappy waiting for a thermal bag I purchased to be received
I signed up to the courier to be a delivery driver in March 2015, it took 2 months for my checks to go through and I pre-paid for a thermal bag.
When I was finally approved on 3/5/25 the bag should have been sent to me.
I have been chasing them since but after 5 or so emails they finally approved when I cc’d the CEO (Jitse Groen) and finally received a response. I was then told to submit form through the app but this was hard to find.
I am unable to start working for them as you need a thermal bag to collect the customers order from a restaurant.
I find it hard to believe that this is taking so long. Do they not care about their staff or even customers?
I am still waiting a response but I don’t hold any breath.
I have also noticed that no responses have been received from just eat couriers to previous negative reviews
May 3, 2025
Unprompted review
Waste of time
Just Eat Courier is a big scammer and high level fraud company who takes advantage of drivers They giving to you high mileage and low rates They think that vehicles run on water and they don't give any holiday or Sick notes Don't work with them
June 4, 2025
Unprompted review
Really bad. Avoid.
Really bad. Delivery inedible. Sent photos. Refused to refund cash. Ignoring emails.
Delete account. Never use again.
April 6, 2025
Unprompted review
Shit service no one replies back on…
Shit service no one replies back on time on courier live chat to unmatch an order due to restaurant being closed ,received a reply next morning saying sorry for the delay after 11hrs and next time same thing happened and contacted the support helpline the lady on the phone refused to to do it and said wait for the live chat people to do it even though no one was replying back on the chat,wasted an hour waiting for them to reply back
December 23, 2024
Unprompted review
Scam
Scam, went through all the checks, passed all, bought food bag just to be told that there was a problem with background check, even though i passed it.
September 18, 2024
Unprompted review
Worst customer service.
I signed up for their courier and paid for just eat thermal bag and it's three months now and I haven't received it. I was told that I will receive an email with tracking details in 3 to 5 days when I paid but since then nothing received. Sent several emails to multiple addresses, called and chatted with them online. The only response I had was from online chat that your enquiry has been forwarded to relevant team and they will contact you. Nobody has contacted me or responded my emails. Their calls system don't have the relevant options to go and speak to someone.
December 7, 2023
Unprompted review
Would be zero
Would be zero, food not delivered, no way to contact them. Day later told refund would be 5 to 7 days, great I'll go hungry. Cost of living crisis, they don't care. Go Uber eats or deliveroo, they can contact the delivery drivers. Just eat can't even contact them, and you can't contact just eat.
May 9, 2023
Unprompted review
Weeks go by and they don't respond to…
Weeks go by and they don't respond to emails, I still have the account deactivated and it does not allow me to change the vehicle
August 15, 2022
Unprompted review
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