Courthouse Interiors Reviews 1,351

Reply from Courthouse Interiors

Jun 11, 2025

Hi Zach

Thank you for taking the time to share your feedback, and we're truly sorry to hear that you were disappointed with your experience.

We completely understand how frustrating delays can be, especially when you're working to a tight deadline for a client. We’d like to clarify that the wallpaper you ordered is printed to order, which is clearly stated in the product description. The expedited shipping option refers to the delivery service used after the wallpaper has been produced, not to the production time itself.

In terms of communication, we did receive your email on the 8th of July and responded within an hour to explain that the wallpaper had already been collected and was in transit, which is why we were unable to cancel the order at that stage.

We’re very sorry that the process didn’t meet your expectations and appreciate your feedback—it helps us identify where we can communicate more clearly and improve the overall experience.

Warm regards,

The Courthouse Interiors Team X

Reply from Courthouse Interiors

Updated May 13, 2025

Dear Emma,

Thank you for your feedback, and we're sorry to hear about your frustration regarding the delivery of your mirror.

We’d like to clarify that your order has been on hold at your local DHL depot in the USA for three weeks pending payment of import duties.
At the checkout, we clearly display all applicable duty charges and offer two options: you can either pay the duties upfront, guaranteeing no additional costs on delivery, or choose to handle these fees yourself. In this case, you opted to pay the duties directly to U.S customs.

We’d also like to note that the $538 tariff is the result of U.S. trade legislation affecting goods made in China, introduced recently by the Trump administration.

This specific product falls under those new rules, and again, this information would have been clearly presented at checkout before your purchase was confirmed.

We completely understand that international shipping and duties can be confusing and are more than happy to assist you with contacting DHL if needed. Please be aware that if duties remain unpaid, the shipment may be returned to us.

Fortunately, 99% of our products are not made in China and therefore are not subject to these elevated tariffs. However, as a retailer, navigating these recent changes in U.S. import policy has been extremely challenging, and unfortunately, you are not the only customer who has been affected by these newly introduced fees.

We’d really like to help resolve this for you, so please don’t hesitate to reach out directly.

Warm regards,

The Courthouse Interiors Team X

Update 13th May:

On May 12, the White House announced that the U.S. and China have reached an agreement to reduce the adjusted reciprocal tariffs imposed under the International Emergency Economic Powers Act (IEEPA), on products sold into the U.S. with Country of Origin (COO) China, Hong Kong, or Macau, and the tariff increase imposed by China on products with Country of Origin (COO) USA. The changes will become effective on May 14, 2025.


WHAT THIS MEANS FOR PRODUCTS SOLD INTO THE U.S. WITH COO CHINA, HONG KONG, OR MACAU:

The reciprocal tariff imposed by the U.S. will be reduced from 125% to 10%. The reduced reciprocal tariff will apply for 90 days.
The original tariffs imposed by the Trump Administration, a total of 20%, are still in place.
This results in a significantly lower total tariff increase of 30% instead of the previous total increase of 145%.

Please note that regardless of where the brand is located or the item is shipped from COO means Country Of Origin, and in the case, the Seletti Mirror is indeed made in China.

Reply from Courthouse Interiors

May 5, 2025

Hi Rachel,

Thank you for your feedback, and we're sorry to hear you’ve been left feeling disappointed.

We’d like to clarify that the wallpaper you ordered clearly states a delivery lead time of up to 7 business days on the product page, shipping page, checkout page, and in your order confirmation email. As a small, family-run business, we observe national bank holidays in the UK and are closed on Sunday and Bank Holiday Monday.

Your order was placed early on 29th April, just before the long weekend, and tomorrow will mark only the fourth working day since your purchase.

Rest assured, we’re still well within the stated delivery timeframe, and there is currently no indication of any delay.
All voicemails, emails, and enquiries sent during the break are being responded to as a priority now that we’ve reopened.

We fully understand how important timely delivery is—especially when decorating a nursery—and we appreciate your patience while we fulfil your order.

Warm regards,


The Courthouse Customer Service Team

Reply from Courthouse Interiors

May 5, 2025

Hi Sarah,

Thank you for your feedback and we’re sorry to hear you were disappointed.

We’d like to clarify that the wallpaper you ordered clearly states a delivery lead time of up to 7 business days—this is noted on the product page, shipping page, at checkout, and again in your order confirmation email.

Your order was placed during our Easter Sale and over the Bank Holiday weekend, which can unfortunately cause small delays with our delivery partners. While we dispatched your order within the timeframe stated on our website, it looks like Evri took slightly longer than usual to deliver it.

We can see that your order has now been delivered, but if you have any ongoing concerns, please don’t hesitate to reach out directly and we’ll be happy to assist.

Kind regards,

The Courthouse Customer Service Team