Cousinsbeds Reviews 24

I recently purchased a king sized mattress from Cousinsbeds and wanted to review my experience as it was honestly the best customers service I've ever received.
After trying out new mattress it became obvious that i had a wool (lanolin) allergy that I was previously unaware I had, migraine, sweating, heart racing. I couldn't sleep on the mattress and so emailed Stephen to say unfortunately I'd have to return it and find a new one somewhere.
Not only did Stephen empathise with my situation , he proceeded to offer to make a cotton and bamboo version of the mattress just for me. I was blown away and so touched that he even thought to do that. He kept me upto date with the progress of the new mattress and I'm thrilled to say we have it and it's wonderful. So comfortable and no allergic reaction. So thank you all for your above and beyond the call of duty customer service, I will ring your praises for years to come. Thank you so much

When we were looking to fit our more than 120-year-old antique French rattan bed with new mattresses, we struggled to find a mattress that could not only complement the unique heritage of the bedframe itself but would also be a true companion to our personal philosophy. We live by a highly sustainable, non-toxic, organic, and natural materials ethos—while still valuing the superior support and adaptability of spring mattresses, which cradle different parts of the body and allow movement without disturbing a sleeping partner.

Our search sent us on a journey few companies could fulfill. We constantly ran into harmful ingredients like flame retardants, heavy synthetic materials, and foams with significant off-gassing. Then we found Cousins Beds and their wide selection of mattresses, where we ultimately opted for their 100% Organic Wool & Suvin Gold Cotton Supreme 10,000 Pocket Spring Hand-Tufted Mattress. This mattress, with its exceptionally fine Suvin Gold cotton, 10,000 pocket springs, and heritage-level craftsmanship, was exactly what we were looking for. It’s not just a mattress; it’s a thoughtfully crafted piece that aligns with our values and honors our antique bed.

And the comfort? I’m laying on it right now, and it is absolutely one of the most comfortable beds I’ve ever slept on. Cousins Beds calls it heritage-level quality, and I can wholeheartedly agree—it’s exceptionally comfortable, supportive, and made to last.

If you’re looking for a mattress that respects, supports, and cares for both your well-being and the environment, Cousins Beds is the answer. We’re already planning to return for custom guestroom beds—because when you find a company that gets it this right, you stick with them.

The product itself is first class, great value for money and the comfort the mattress I purchased provides me is exceptional.
What is also fantastic about this company is the service. Through no fault of this company we had a particularly poor delivery experience first time round. Stephen who is MD I believe was exceptional. Nothing was too much trouble for him and he solved a bad situation for us superbly well. These days when companies don’t even but on their phone number it was so refreshing to have the MD of the company at the other end of a phone.
Wouldn’t hesitate to recommend.

Highly recommended

The service was 5* The matress is a dream to sleep on ... high quality at affordable price .
Would recommend to family and friends
Don't hesitate !

I was seeking to buy a new bed but when I went into the showrooms it seemed that they wanted to rush you into buying a bed. I then was looking on the internet and i found Jordan cousins beds. I contacted the Company and spoke with Mike he was brilliant he asked me what style of bed was I looking for and the type of material that I wanted I decided that I would definitely use this company. I was kept updated throughout the bed making process which I really appreciated. When my beds arrived I couldn’t believe how well made they were as I ordered a double and single ottoman the quality and style was second to none . I had a perfect nights sleep I would definitely recommend. Thanks for your help kindness and professionalism

Incredible customer service and I've never slept so well. The quality of the mattresses are worth every penny and when we had a delivery issue, Steve was incredible and sorted it with kindness and speed.

First, I received the bed, and the quality was excellent, so I decided to order the mattress as well. I honestly didn’t expect it to arrive before Christmas, so delivery a week before the holidays was a very pleasant surprise. Many thanks to Steve for the recommendation — I’m now enjoying a great night’s sleep.

The bed you did not know you needed!

We spent about 3 months researching natural fabric beds and deliberating what bed to get. After speaking to Steve about what they do, we went with Cousinsbeds.

One week in and it's been a total revelation! Never ever would go back to memory foam or synthetic mattresses again.

This company, and the service provided, is second to none. If only all companies operated like this! Thanks again Steve and Co.

Constant information, friendly service and an excellent product.
What more do you want!

What a brilliant company! Steve has been very helpful and friendly through out. I'm massively impressed with the quality and competitive pricing!

If you are considering New Mattrasses, you couldn't do better than Cousins Beds. I ordered three luxury mattresses from them. Steve kept me informed with frequent updates of my order which was being delivered to the Algarve, Portugal. The actual delivery time from door to door was two weeks. I thoroughly recommend their products and service from personal experience.

We live in Portugal & it hasn't been easy trying to find a new mattress that ticked all the boxes.

Cousins Beds caught our eye as they offered UK prices 'delivered' to our house in Portugal.

Steve was extremely helpful with our questions & we ordered immediately having spoken to him.

A 2-3 week delivery was quoted but in less than a week it was on its way. All the logistics were seamless & everything happened at the time stated thanks to Algarve Removals (who we've used before).

The mattress is fantastic. All natural materials & 2000 pocket springs. It's (high end) hotel luxury. Instantly comfortable from night one!

Thanks again to all involved.

We're very happy.

Good communications. Streamlined process. Highky recommend.

We ordered a sofa bed and two new mattresses for our home in Normandy. All items were delivered quickly, and the quality of the products is excellent. We decided to buy the Sherringham 5000 mattresses. These are the most comfortable mattresses, we have ever slept on. Very happy customers.

Excellent customer service they went above and beyond everything went smoothly would definitely recommend them to friends and family and would definitely purchase from them again

I couldn’t be happier with the service from Cousins Beds! They went above and beyond to deliver my bed all the way to Gothenburg, Sweden. The delivery was smooth, on time, and the bed is absolutely perfect – high quality and exactly what I wanted. Excellent communication throughout the process. Highly recommend!

Fantastic night sleep. Thank you to Cousins Beds for a wonderful experience. Our new matters was delivered on time to Ely with great communication from the company. We had since had a greet week's sleep and my back feels 100 times better. Great service and would highly recommend.

Brilliant service and price, delivered within 8 days, the driver kept us informed during the journey as to the eta, communication is key. The mattress is fantastic, sleeping well in Normandy, would definitely recommend, 5 stars….Norman Wyatt

Great delivery service, great bed and great price , will now purchase more

So many choices, having relocated from the Uk for the peaceful life and to save on removal costs ( beds take up so much room) we decided to buy new. Deciding was the easy part, trying to translate and understand the french websites was the hard part - Thankfully we stumbled across Cousins and in no time we had ordered and delivery was as stated ( Shoutout to the Delivery driver for his help) i think in french they say bien joué