CovaU Energy Reviews 2,085

Aushmeare (customer service) was very helpful in connecting me for my gas and electricity and for finding another electricity account for which I could not find the bill. I now have all of my energy bills in the one account. Highly recommend CovaU for ease of connection and Aushmeare for his customer service skills, patience and helpfulness.

The support person has been very polite and extremely helpful in adding my wife's name as a secondary contact person.
However, I did highlight to him that the website would not allow me to update her contact details myself.
I also informed him that when I contacted CovaU on 1300 689 866, I entered my Account Number and my Mobile Number, but the system tells me that my Mobile Number is not valid (but Aushmeare could confirm that it is correct in your system records).

I am with CovaU and having great experience so far including their prices amd customer service as well.

Guillia was great! She helped me for a long time and was really patient and thorough.

Angelo was very attentive to my enquiry& was able to confirm I was on the lowest rate for gas.
Couldn't ask for anything more.

Very helpful explaining my plan and reconnection process. Thank you

Very helpful and informative. Answered all my questions professionally and no question was too hard to answer. Made the decision to change an easy one.

Good customer service.

The experience was great and Grace was really helpful and understanding she, helped me find better offer and sort out my account.
Really happy with her, thank you Grace ☺️

Their customer representative changed my plan for a better deal and the whole process was handled flawlessly. Thank you again for your great service

Today I had a really great experience with the CovaU chat support team. I hade inadvertently made an error in my application for a new connection. I contacted the live chat support and the response was super quick! My concerns were sorted out and settled quickly.

The customer service assistant went above and beyond to help resolve which took some time due to third party outages, I was very impressed regarding how I was kept informed along the way and the response time was super fast. Highly reccomend.

My issue was resolved

Had an issue with wanting to change my gas plan with CovaU and Alvin was very patient and polite when the problem was more my end - after some emails we got to the solution with the new plan - and Alvin was very proactive to get the change enabled quickly

After having my bill analysed I found my existing plan should have been cheaper. I rang the support line and the operator was very helpful in finding me a discounted rate. I look forward to seeing the improved rate in my next bill. Thank you!

Staff are always friendly and helpful and address any concerns. I have never had to wait on hold and am put through to a real person straight away. Best experience of a utilities provider out of any I've been with.

I spoke with Rhitzie this morning. Rhitzie was very helpful as I could not download my account. When I went into the PDFall I saw was pages with a grey background and the tiniest of writing which could not be read. Rhitzie was able to fix this problem for me and she sent me a copy of my latest account which is due on 26 February. I also had to change my credit card details as I have a new credit card. Rhitzie was very kind and very helpful and I was so relieved that she was able to fix my problem and she sent me a new PDF so that I was able to then print out my account. I do hope that I do not have a problem downloading my account in the future. Rhitzie has a lovely clear voice and she speaks so well and clearly. Rhitzie is a bonus to you business. Y

Very patient, helpful and knowledgeable.

Query was dealt with promptly and efficiently

My recent experience with the CovaU contact centre was very positive. I was connected to an operator in less than 30 seconds. After explaining my problem, the issue was checked and resolved. The customer service was polite and professional.