CovaU Energy Reviews 2,085

Grace was extremely helpful - She went over the plan details and resolved questions I had cheerfully. She gave me the confidence to go ahead and sign up for the plan. Grace was knowledgeable and checked out all queries I had regarding the plan. It was a great customer experience.

Just changed energy plans with CovaU and spoke with Grace who was ever spot helpful and clear with her language skills.
Changed plans easily and is now more cost efficient.
They have a good app as well.
Can highly recommend

Michael

Ash was very helpful in changing my plan to a cheaper one. However I would appreciate it more of CovaU would automatically change my plans to cheaper plans when they became available

They answered my phone and handled my request for urgent connection, on Sunday. I called other energy companies too but no one responded on Sunday afternoon.

Grace was extremely helpful and patient with me, as she helped me to set up my online password. I am not very good with technology. Thank you Grace.

Service good

Friendly and approachable staff. Good service

The Credits which eared through solar they reversed and will not transfer to the customer

I used CovaU to supply gas to our property. They were fine until we wanted to disconnect our gas after changing to all-electric heating and appliances. They scheduled the disconnection and we heard no more news until my next gas bill that was charged for 21 days or supply after the supposed disconnection date. Phoned and they said that the "temporary" (despite me wanting it to be permanent) disconnection had been cancelled (by whom? Not me!). Promised me that I would be credited the supply extra charge and scheduled another disconnection. Promised me that my account would be watched and that any addition supply charges applied between now and then would be credited before my final bill. Received no confirmation of disconnection on or after the rescheduled date, and received yet another bill a month later with additional supply charges. In short, it took three months, multiple emails and phone calls (having to listen to their sexist advertisements: "Whether you're a business man or a family man..."-- are we still in the 1950's??) and broken promises for them to disconnect my gas and then they refused to credit the supply charges, or even offer a reduction or waiver of the disconnection fee in acknowledgment of their poor service. One of the worst companies I've dealt with and I wouldn't go near them again.

Really good experience.

Aushmeare was very good to deal with in paying our final bill. Unfortunately have had to leave CovAu as a supplier since they no longer offer a feeding tariff.

Good service

Quick and efficient handling of my enquiry and moved me to a better plan.

Called today and spoke with Aush. Extremely professional and helpful with full explanation of terms and rates.
Professional courtesy in both directions resulted in a future discount to first account. Pays to be nice to your customer service representative.
Couldn't fault this service today. Highly recommend.

No complaints at all - does what it says on the tin.

Aushmeare Nazareno from their support centre was also really helpful in resolving an invoicing issue with us the other day.

Very helpful. I had great experience with the team. Thank you,

Very helpful, took time to explain and was calm and patient with me, great service. Thank you Aush

A good experience with the customer service operator. Easy to work through the steps of the disconnection and then a new connection. Thank you for a good experience with the service representative.