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CovaU Energy Reviews 2,085

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TrustScore 5 out of 5

4.8

Electric Utility Company
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Review summary

Created with AI, based on recent reviews

Evaluating 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's professionalism, helpfulness, and efficiency. Many people appreciate the quick response times and the ease with which their queries are resolved, often in a single call. Consumers also find the pricing attractive, noting that the rates are competitive and often better than other suppliers. However, some customers were dissatisfied with certain aspects, mentioning long hold times and issues with staff. A few people reported being put on hold for extended periods or experiencing background conversations during calls. There were also instances where customers felt the company's pricing became significantly higher after an initial attractive offer, and some encountered difficulties with estimated bills and the disconnection process.

What people talk about most

Customer service

Users describe positive interactions with customer service. Many customers praise the support team for being... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the support team for their... See more

Service

People report positive experiences with service, often highlighting quick and efficient responses, with some... See more

Price

Reviewers highlight positive aspects of price, with many finding CovaU's electricity supply to be economical... See more

Response time

Clients share positive opinions on response times. Many customers praise the quick call pickups, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Calling them right after signing up online. Since I have questions about the welcome bonus. Surprisingly the customer service is nice. Because they are really trying to solve your problem sincerely... See more

Rated 5 out of 5 stars

I recently contacted the call centre regarding an issue with my account, and Opalyn Pangan assisted me. She was prompt, professional, and resolved my query during the first call itself. She clearly... See more

Rated 5 out of 5 stars

Signup Process over the phone was made straightforward by the customer care. Answered my queries regarding the Vic Energy compare prices and Covau prices, and matched the Vic Energy prices without has... See more

Rated 5 out of 5 stars

I had experienced great customer care support from COVAU energy which I was not expecting while I had the connection and that’s not it. They also helped me twice to fix our meter board problems. The... See more

Company details

  1. Electric Utility Company
  2. Energy Supplier
  3. Gas Company
  4. Solar Energy Company

About CovaU Energy

Written by the company

Covau Energy

CovaU Energy is a top-rated energy provider in Australia. We provide competitive electricity and gas plans in NSW, VIC, QLD, TAS, ACT, and SA.

What You Can Get
  • Low Rates, More Savings
  • No Lock-in Contract
  • 24/7 Customer Support
  • Rewards from Over 4,500 Business Partners

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 23% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had experienced great customer care…

I had experienced great customer care support from COVAU energy which I was not expecting while I had the connection and that’s not it. They also helped me twice to fix our meter board problems. They send us helps within 10 minutes which was awesome and quick response.
Highly recommend this provider and their team.
Keep it up COVAU energy and their team.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

Amazing Customer Service! Grace was really helpful, patient and friendly. Covau not just offer reliable energy service with great rate, also one of the best experiences, I couldn't ask for more.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, easy to change plans after I was informed that my current plan wasn't the best for me. Highly recommend.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Quick Help

Ive had a bit of a problem with United Energy but covau started to sort out what united stuffed up. Im feeling much better about this case already! Great job guys!

February 5, 2026
Unprompted review
Rated 4 out of 5 stars

Fantastic Business

COVAU helped me to organise the power, as the power went off & when I rang COVAU, they immediately organised and helped me to fix it. Oso far) nce we ascertained what the problem was, the covau operator was patient and helpful (as they have always been, ever since I have been with covau. I have only been with one other electricity company and I can't remember whom they were, and covau is the other electricity company I've given the opportunity to use & I have no complaints or anything else negative to say about them). I appreciate COVAU for being patient most of all, because I'm not computer smart & the operator still was insightful, helpful & useful with there assistance. I give them 99.9% out of a hundred with all the information & assistance they've provided, thankyou!!!...

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Good plans

I just spoke with Grace few minutes ago. She was very professional and she had good knowledge of plans, Very good language skills and the way of talking, she was helping me out to correct and change my plan. That was Highly recommended.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Change Over electricity Plan

Recently requested to change plans to CovaU and spoke with Yan who was very helpful with explaining the plan and change over process. Yan helped change the plan and commence the changeover process. Yan was very polite and professional in her dealings with me and l hope to be able to deal with her again in the future. Excellent service was provided. I hope to benefit from this change of service provider.

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

Warning!!

Warning!!! Upon closing the account your solar credit is not refundable

January 29, 2026
Unprompted review

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