Covéa Insurance plc Reviews 

Sorted me put nice and quick

Spoke to your operator this morning Taff who put me at ease and handled my call. He was very friendly and efficient, he was very helpful, talked me through the procedures and explained every step to me. I felt completely at ease with him throughout the phone call.

I made a claim under our cancellation insurance when our soloist fell ill at the last minute and we had to find a replacement at short notice. The replacement we found was more expensive than our initial booking and we claimed the extra cost. The claim process was straightforward. The supporting information requested to justify our claim was proportional to the claim and easy to produce. Our claim was dealt with by one person, Sarah Smith, who dealt with our claim throughout and without delay. Perfect.

Faisel was amazing. Very reassuring, helped with documentation as my car was written off. I give him 11/10. He is great at his job

All went smoothly from start to finish about my claim

Taff was both professional & friendly during our phone conversation and also appeared to be genuinely concerned about mine & my daughters wellbeing following our earlier vehicle accident.

Excellant speedy service .
Very good comunication.

I have recently had my renewal through for my pet insurance and it has increased by over 26% from last year's charges!

My 8 year old rescue dog, who has been blind from birth, other than a claim in his first year (for a wrong diagnosis), has been claim free throughout my time with RSPCA Pet Insurance. The insurance is currently managed by Covea Insurance.

I fully appreciate that I can not claim for any assistance for his blindness.

I also appreciate that things have increased in price, the government have looked into the practices of veterinary surgeries and placed a cap on their costs, and my dog is one year older, but at no stage have costs increased by 26%, since last year!

Being an insurance company, Covea Insurance are only interested in increasing their massive profits and neglecting customer service.

I am surprised to see many insurance companies don't insure dogs over the age of 8 years. Perhaps the NHS could consider a policy where insurance employees over the age of 8 were denied treatment?

The cold, unhelpful response from Covea did not give any justification for their extortionate increase in charges. The response confirmed the staff at Covea couldn't care less!

Obviously, as they are used to complaints regarding their charges, they suggested I complained to the Financial Ombudsman, which I am happy to do.

I understand that the RSPCA (where I purchased my dog from) have moved away from Covea, but their new insurer doesn't cover pets over the age of 8.

I am very surprised that the RSPCA chose Covea as an insurance partner in the first place, beaing in mind their poor customer care and unnecessary extortionate charges.

As I say, I appreciate as my dog is a year older and veterinary charges are subject to a cap, there would be a slight increase, but not the level of greed expressed by Covea Insurance of 26%!

Anyone considering Covea for Pet Insurance would be better looking elsewhere.

Thank you Lauren for your reply.

I have been in contact with your Customer Relations team, who could not offer a satisfactory reason for a 26% increase in charges, other than my dog is a year older. Their reply suggests that for each year going forward, regardless of claims, they will increase premiums by extortionate amounts each year!

I will reach out to them one more time, and also finalise my complaint to the Financial Ombudsman as they suggested.

Thank you for your reply.

Clear abour what info was req.
And giveing clear answers to confirm what happens next.

Agent very helpful

Quick and easy to make a claim with good and helpfull agent agent

The representative was very pleasant . Explained procedure very well.

Helpful and patient advice ! Resulting in a satisfactory conclusion ! I have been pleased with the progress throughout this experience

Taff listened carefully and sought out guidance from his supervisor to be able to provide me with a correct reply. I am following up as advised and keen to see a positive conclusion as per Taff’s guidance

Taff showed care and concern for the welfare of my passengers and I. His questions were well structured and he was patient while I retrieved the information he required. He explained the outcome of my claim and clearly explained the next steps to be taken.

Derek monger dealt with my file and has been professional from start to finish, couldn’t have asked for a better handler thank you

The call handler was extremely professional and had a voice that put you at ease. The experience was so positive that I’ll consider this insurer come renewal.

Taff was really patient and helpful with my claim