Initiated a claim following a prang on my Audi, by a driver that didn’t stop. All done on the phone, very easy, agents were helpful and patient. Explained the process, quick to validate my details and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unfortunately we recently had to make a large claim following a fire. Our loss adjuster visited us the day after & discussed the claims process. He was kind, supportive & kept us fully informed as to... See more
Company replied
I stupidly put petrol in my diesel volvo xc60 then drove in limp mode for 20mls to get home, not realising the problem until it was to late. Covea wrote my car off because of the internal damage cau... See more
Company replied
The overall experience of my claim was truly amazing from start to finish as soon as I put my claim in I knew exactly what was needed when it was needed and how it was going to be processed. The team... See more
Company replied
Company details
Written by the company
We’re the UK arm of the Covéa Group – one of Europe’s leading insurance and reinsurance providers. From protecting family homes and cars to safeguarding businesses, we deliver a full range of insurance products backed by the financial strength of Covéa and our award-winning claims service. We’ve been trusted in the UK for over 60 years and we’re proud to be consistently recognised by brokers and customers alike: 5-star rated in Personal Lines, Insurance Times “Customer Champion of the Year,” and ICS ServiceMark with Distinction. Our purpose is simple: to protect people when the worst happens — and to put things right, fast.
Contact info
A&B Mills, Dean Clough, Halifax, United Kingdom
- social@coveainsurance.co.uk
- coveainsurance.co.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Vehicle repair talk
Excellent service today....very clear and explained everything i needed to know and each stage of the repair of my vehicle process.
October 27, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Kevin, thank you for taking the time to leave a review. I'm glad our team were able to help with your repairs. Kind regards, Lauren.
The young lady was most helpful and…
The young lady was most helpful and explained everything to me. She was patient, considerate and professional.
October 29, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Marlene, thank you for taking the time to leave a review. I'm glad our team were able to help. Kind regards, Lauren.
I had never been in an accident or made…
I had never been in an accident or made a claim before so was unsure of what to do. I spoke with Heather who explained everything in detail to me in a calm reassuring manor and put me at ease. She really is an asset to your company.
October 29, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Mrs Delaney, thank you for taking the time to leave a review. I'm glad Heather was able to help with your claim and explain the process. Kind regards, Lauren.
Very helpful and professional…
Very helpful and professional throughout.
September 16, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Sean, thank you for taking the time to leave a review. I'm glad our team were able to help. Kind regards, Lauren.
Professional Experience Emma
Emma was understanding and patient along with being professional at all times. Probably my best interaction with Covea Insurance
October 29, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Mr Cross, thank you for taking the time to leave a review. I'm glad Emma was able to help you. Kind regards, Lauren.
Awesome Customer Support
Customer service, response time, settlement,
October 29, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning, thank you for taking the time to leave a review. I'm glad our team were able to help. Kind regards, Lauren.
Jade was very good
Jade was very good! Professional, efficient and personable.
October 28, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning, thank you for taking the time to leave a review. I'm glad that Jade was able to help. Kind regards, Lauren.
Helpful and clear
October 27, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning John, thank you for taking the time to leave a review. Kind regards, Lauren.
Excellent customer service particularly…
Excellent customer service particularly helpful staff member
October 26, 2026
Unprompted review
Reply from Covéa Insurance plc
Hi Janice, thanks for taking the time to leave a review. I'm glad our team were able to help. Kind regards, Lauren.
Great service
The representative was extremely helpful, efficient and clear with the questions.
October 19, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Peter, thank you for taking the time to leave a review. I'm glad our team could help. Kind regards, Lauren.
Katrina was professional and friendly.
Katrina was professional and friendly.
October 23, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning, thank you for taking the time to leave a review. I'm glad Katrina was able to help you. Kind regards, Lauren.
Very understanding and helpful
October 22, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning David, thank you for taking the time to leave a review. I'm glad our team could help. Kind regards, Lauren.
The customer service representative was…
The customer service representative was extremely helpful, reassuring and dealt with everything in a be professional friendly manner.
October 21, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning, thank you for taking the time to leave a review. I'm glad the team were able to help. Kind regards, Lauren.
The overall experience of my claim was…
The overall experience of my claim was truly amazing from start to finish as soon as I put my claim in I knew exactly what was needed when it was needed and how it was going to be processed. The team were very informative and very quick settling my claim.
October 21, 2026
Unprompted review
Reply from Covéa Insurance plc
Hi Karen, thank you for taking the time to leave a review. I'm glad our team were able to help. Kind regards, Lauren.
Jade was excellent
Jade was excellent. Very friendly style while obtaining information. She answered all my questions very well and informed me of the process that would take place.
She is a credit to your company
October 21, 2026
Unprompted review
Reply from Covéa Insurance plc
Hi Ken, thank you for taking the time to leave a review. I'm glad to hear that Jade was able to help. Kind regards, Lauren.
Taff was very helpful and progressed my…
Taff was very helpful and progressed my issue.
October 21, 2026
Unprompted review
Reply from Covéa Insurance plc
Good afternoon, thank you for taking the time to leave a review. I'm glad to hear that Taff was able to help with your issue. Kind regards, Lauren.
Katrina was really helpful and…
Katrina was really helpful and explained everything about my claim and the process clearly.
October 20, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Lynda, thank you for taking the time to leave a review. I'm glad that Katrina was able to help with your claim. Kind regards, Lauren.
Audi Q5 Claim
Initiated a claim following a prang on my Audi, by a driver that didn’t stop. All done on the phone, very easy, agents were helpful and patient. Explained the process, quick to validate my details and policy, and explained excess and timeline for getting the repairers to get on my case. Excellent experience to be fair.
October 16, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning David, thank you for taking the time to leave a review. I'm glad the team were able to help with your claim. Kind regards, Lauren.
approved and paid all in the same day
Once I got speaking to the correct department, the processing of my claim was delt with in the efficiently with approval and payment happening all on the same day.
October 16, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Clive, thank you for taking the time to leave a review. I'm glad our team were able to help. Kind regards, Lauren.
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