The company responded promptly to our claim. A survey of our property was required to effect repairs to a damaged water main. They appointed someone to assess the situation which was done quickly with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Taff today who has rescued my case! After weeks of waiting for answers, Taff simply checked the record and confirmed the outcome, both on the phone and by email. He was extremely knowle... See more
Company replied
I had what I considered a relatively minor and straightforward claim. Freezer gave up the ghost and a fair amount of food/contents could not be salvaged. An 'excess' amount needed to be taken off my c... See more
Company replied
Annabelle was pleasant, professional and helpful What was equally important was that she guided me, a 79 year old self confessed UT Luddite, through the DVLA processes Your training must be good - a... See more
Company replied
Company details
Written by the company
We’re the UK arm of the Covéa Group – one of Europe’s leading insurance and reinsurance providers. From protecting family homes and cars to safeguarding businesses, we deliver a full range of insurance products backed by the financial strength of Covéa and our award-winning claims service. We’ve been trusted in the UK for over 60 years and we’re proud to be consistently recognised by brokers and customers alike: 5-star rated in Personal Lines, Insurance Times “Customer Champion of the Year,” and ICS ServiceMark with Distinction. Our purpose is simple: to protect people when the worst happens — and to put things right, fast.
Contact info
A&B Mills, Dean Clough, Halifax, United Kingdom
- social@coveainsurance.co.uk
- coveainsurance.co.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was very good
It was very good. Asked the relevant questions and gave me the relevant information.
July 10, 2026
Unprompted review
Reply from Covéa Insurance plc
Good afternoon, thank you for taking the time to leave a review, I'm glad our team were able to help you today. Kind regards, Lauren.
Lucy was very helpful
Lucy was very helpful, professional and pleasant. She outlined exactly what I could do and the options I could choose. She also explained that I could phone if I needed any help . This is a good insurance company .
July 9, 2026
Unprompted review
Reply from Covéa Insurance plc
Hi Margaret, thank you for your review about Lucy. I'm glad to hear she could help and explained all your options. Kind regards, Lauren.
Honestly I’d stay clear
Honestly I’d stay clear, especially were you have a rescue dog and you’re unsure of their breed. They treat you like a criminal and find any excuse not to pay
July 9, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Oli, I'm sorry to hear that you're unhappy with your experience. If you would like to discuss this further, please email us at Customer.Relations@coveainsurance.co.uk and include your full name and postcode so we can locate your file. Kind regards, Lauren.
Reply from Covéa Insurance plc
Hi Monica, thanks for taking the time to leave a review for Taff. I'm glad he could help. Kind regards, Lauren.
A speedy response
Highly efficient and speedy response. Staff were very helpful as well
July 8, 2026
Unprompted review
Reply from Covéa Insurance plc
Hi David, thank you for taking the time to leave feedback, I'm glad our team were able to help. Kind regards, Lauren.
Milli was very patient and efficient
July 8, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning, thank you for taking the time to leave a review for Milli. I'm glad she was able to help. Kind regards, Lauren.
Katrina
Katrina, was extremely helpful, clear and considerate. Thank you.
July 7, 2026
Unprompted review
Reply from Covéa Insurance plc
Good afternoon, thank you for taking the time to leave a review. I'm glad to hear Katrina was able to help. Kind regards, Lauren.
Reply from Covéa Insurance plc
Hi Mr Francis, thank you for your review, I'm glad the team were able to help. Kind regards, Lauren.
Very helpful young lady
Very helpful young lady, my first time having to report an accident but she made me feel at ease and was very clear with what happens next. Having spent 10 years myself in car insurance, in my opinion she is doing a great job
Thankyou Millie
July 3, 2026
Unprompted review
Reply from Covéa Insurance plc
Hi Valerie, thank you for taking the time to leave a review. I'm very glad to hear that Millie was able to help you with your claim and the next steps. Kind regards, Lauren.
The agent was easy to talk to and very…
The agent was easy to talk to and very efficient.
July 2, 2026
Unprompted review
Reply from Covéa Insurance plc
Hi Mr Allan, thank you for taking the time to leave a review, we appreciate your feedback. Kind regards, Lauren.
Very good experience
Very good experience and staff member very professionally. Answered all my questions regarding my cliam
July 3, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Mr Robinson, thank you for taking the time to leave feedback, I'm glad the team were able to help. Kind regards, Lauren.
Alexandra went above and beyond to…
Alexandra went above and beyond to assist me with a screen repair.
July 3, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning, thank you for taking the time to leave a review, I'm glad Alexandra was able to help with your repair. Kind regards, Lauren.
Taff Khan was perfect.
Taff Khan was polite, caring and patient .
He treated me like a friend and took great care to understand what I was saying.
I came away from the call with perfect peace of mind.
WELL DONE, TAFF.
July 3, 2026
Unprompted review
Reply from Covéa Insurance plc
Hi Alex, thank you for taking the time to leave a review. I'm glad to hear Taff was able to help with your call. Kind regards, Lauren.
I have found everyone at Covea to be…
I have found everyone at Covea to be very conscientious and helpful.
I have worked with Max Harron the most and he has been extremely kind and helpful to me throughout a difficult claim.
July 2, 2026
Unprompted review
Reply from Covéa Insurance plc
Hi Deborah, thanks for taking the time to leave a review. I'm glad to hear Max and the team were able to help you with your claim. Kind regards, Lauren.
Service was fair, professional and almost immediate.
I had what I considered a relatively minor and straightforward claim. Freezer gave up the ghost and a fair amount of food/contents could not be salvaged. An 'excess' amount needed to be taken off my claim but nevertheless this was dealt with fairly and professionally. The claim was processed almost immediately with a minimum of fuss and I received payment within 48 hours.
June 26, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning, thanks for taking the time to leave review. I'm glad the team were able to help you out quickly with your freezer contents. Kind regards, Lauren.
Prompt response and very courteous
Prompt response and very courteous. Also received a positive response to my query.
July 2, 2026
Unprompted review
Reply from Covéa Insurance plc
Hi Paul, thank you for your feedback, I'm glad the team were able to help with your query. Kind regards, Lauren.
Smooth process
Smooth process. Resolved without any hassle. Taff was very friendly and helpful.
July 2, 2026
Unprompted review
Reply from Covéa Insurance plc
Hi Jen, thanks for taking the time to leave a review. I'm glad to hear Taff was able to help you. Kind regards, Lauren.
Milli was excellent very helpful
Milli was excellent very helpful, talked to me although I was very frustrated that my car had been damaged Milli was the one that kept me calm and talked me through what would happen answered all my questions, very easy to deal with Covea insurance oim
July 1, 2026
Unprompted review
Reply from Covéa Insurance plc
Hi Ann, thank you for taking the time to leave a review for Milli, I'm glad she was able to help with your car insurance claim. Kind regards, Lauren.
Clear and concise
The person who was talking me through the claim was very clear and very patient with me. Explained everything .
July 1, 2026
Unprompted review
Reply from Covéa Insurance plc
Hi Linda, thanks for taking the time to leave a review. I'm glad the team were able to help you today. Kind regards, Lauren.
Taff had a very calm and reassuring way…
Taff had a very calm and reassuring way of communicating.
June 30, 2026
Unprompted review
Reply from Covéa Insurance plc
Hi Michael, thanks for taking the time to leave a review for Taff, I'm glad he was able to help. Kind regards, Lauren.
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