Covéa Insurance plc Reviews 

The support received from the company has been personal and caring throughout the process of handling my claim. The appointment of an 'Additional Support Handler', Olivia, has proved to be so very helpful and supportive through the whole experience. Even to the point of making sure that the hire car supplied, when needing to travel some distance for a funeral, was appropriate for the journey.
Furthermore, having that personal contact has made such a difference in smoothing the way through a difficult and anxious time. I am most grateful to Olivia and to the company for the care and attention given.

Today I had to make my first accident claim. The adviser was called Milli, she was so professional and put me at ease straight away as I was still feeling very anxious just having been in a severe car accident. Nothing was too much trouble, she took control, was very compassionate and dealt with my claim, giving me advice what I needed to provide, but most of it was dealt with by Milli during the call. So impressed with Milli, my stress was completely taken away. I have no hesitation in saying when making a claim that you will get a stress free service.🙂

The staff member was friendly and helpful.Her questions were clear and well explained when necessary so that I could make my point.

Ellise very professional, calm and helpful during the claim experience. Thank you keep up the good work.

Taff was friendly and professional. He did however need to refer to his line manager on a couple of occasions, but because he is still training this is I believe an essential part of his development.

Raff was great, informative and polite. On the other han I had to give again all the information I had given to the AA, my car insurer, both in a call and also in my on line claim.

Taff was very helpful; calm, informal and interested in my situation.

Taff was friendly and explained everything clearly. He efficiently arranged for our repair to proceed.

Supported me so well through my first claim!

Taff ,the claims representative , was clear ,courteous and helpful .He understood the issue .

Salma was very polite and always made time to listen and she put herself in my shoes. She was very reassuring.

Milli was excellent. She knew how to handle my call with the minimum of fuss. She was clear and concise in all her dealings with me.

Taff was really helpful made the process easy for me

Simpe claims procedure completed quickly...

Good guidance through complicated procedure. Advisor patient, helpful and kind. Explained each step carefully and clearly. Thank you.

Very very helpful
Olivia was brilliant made the experience go very smoothly.

Taff was super helpful on a stressful day. So appreciated

Very helpful young lady, very knowledgeable about her job.

Taff who dealt with my claim, was very professional, knowledgeable and considerate. He was made aware that I have a hearing problem (wearing hearing aids) and took appropriate action. He talked me through the whole process, making the experience as stress-free as possible. If Taff is a typical example of your staff, then I cannot recommend Covea highly enough. Well done and many thanks!

Very helpful and friendly handler