The company responded promptly to our claim. A survey of our property was required to effect repairs to a damaged water main. They appointed someone to assess the situation which was done quickly with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Taff today who has rescued my case! After weeks of waiting for answers, Taff simply checked the record and confirmed the outcome, both on the phone and by email. He was extremely knowle... See more
Company replied
I had what I considered a relatively minor and straightforward claim. Freezer gave up the ghost and a fair amount of food/contents could not be salvaged. An 'excess' amount needed to be taken off my c... See more
Company replied
Annabelle was pleasant, professional and helpful What was equally important was that she guided me, a 79 year old self confessed UT Luddite, through the DVLA processes Your training must be good - a... See more
Company replied
Company details
Written by the company
We’re the UK arm of the Covéa Group – one of Europe’s leading insurance and reinsurance providers. From protecting family homes and cars to safeguarding businesses, we deliver a full range of insurance products backed by the financial strength of Covéa and our award-winning claims service. We’ve been trusted in the UK for over 60 years and we’re proud to be consistently recognised by brokers and customers alike: 5-star rated in Personal Lines, Insurance Times “Customer Champion of the Year,” and ICS ServiceMark with Distinction. Our purpose is simple: to protect people when the worst happens — and to put things right, fast.
Contact info
A&B Mills, Dean Clough, Halifax, United Kingdom
- social@coveainsurance.co.uk
- coveainsurance.co.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very very helpful and understanding of…
Very very helpful and understanding of the situation .
May 29, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Peter, thank you for taking the time to leave a review. I'm glad our team were able to help. Kind regards, Lauren.
Will was extremely…
Will was extremely helpful,courteous,knowledgeable and professional throughout the discussion regarding my claim.
Thank you so much for temporarily easing the stress of my accident!
May 27, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Farzana, thank you for taking the time to leave a review for Will, I'm glad he was able to help you. Kind regards, Lauren.
Ashleigh, outstanding customer service.
Ashleigh, delivered exceptional customer service, promptly organised the repair of my car, as well as answering questions I had regarding the hire car service. Thank you!
May 28, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Natalie, thank you for taking the time to leave a review for Ashleigh, it's great to hear. Kind regards, Lauren.
Logging a motor insurance claim with Covea Advance
Will went through all the necessary verification questions methodically and efficiently in a non rushed manner. The were a few questions I wanted answered and these were done by Will.
May 28, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Mr McTaggart, thank you for taking the time to leave a review. I'm glad Will was able to help you. Kind regards, Lauren.
So big shout out to Milli
So big shout out to Milli, very switched on and very understanding. Not easy to listen to a grumpy highlander, Milli took me through every step and within 30mins car booked in and hire car in progress, RAC you let yourselves down as well as Enterprise, Milli thank you again.
May 28, 2026
Unprompted review
Reply from Covéa Insurance plc
Hi Garry, thank you for taking the time to leave a review. I'm so glad to hear that Milli was able to help and sort things out for you. Kind regards, Lauren.
Their customer service is excellent
Their customer service is excellent. Lucy H made the whole process straightforward. Clear explanations and straight to the point, saving me time and effort.
May 28, 2026
Unprompted review
Reply from Covéa Insurance plc
Hi Scott, thanks for taking the time to leave us feedback. I'm glad Lucy was able to help you today. Kind regards, Lauren.
After requesting to renew my policy the…
STILL WAITING FOR A REPLY AS PROMISED ⁹After requesting to renew my policy the premium went up £300
After contacting them all theire information given was incorrect they had me listed for a repair they did not do and excess which was no fault leaving me no alternative but to change company .
Scam company
January 21, 2026
Unprompted review
Reply from Covéa Insurance plc
Good afternoon, I'm sorry to hear that you're unhappy with your experience. If you would like to discuss this further, please email us at Customer.Relations@coveainsurance.co.uk and include your full name and postcode so we can locate your file. Kind regards, Lauren.
Eve was excellent
Eve was excellent. It's a very stressful time having an accident and making a claim. Eve was helpful and the system was straightforward. Wish I could buy my insurance direct from Covea in future. Well done.
May 26, 2026
Unprompted review
Reply from Covéa Insurance plc
Hi Martyn, thank you for taking the time to leave feedback for Eve, I'm glad she was able to help you today. Kind regards, Lauren.
Reply from Covéa Insurance plc
Good morning Adrian, thanks for taking the time to leave us feedback, I'm glad the team were able to help. Kind regards, Lauren.
Reply from Covéa Insurance plc
Good morning Dennis, thank you for taking the time to leave us feedback. Kind regards, Lauren.
Taff was very helpful
Taff was very helpful great communication throughout thanks again Taff
May 21, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Dean, thank you for leaving us feedback. I'm glad to hear that Taff was able to help. Kind regards, Lauren.
Excellent Support Throughout My Claim
The way she helped me go through the claim process was amazing. She was extremely helpful, professional, and supportive throughout. God bless her!
May 22, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Ibrahim, thank you for taking the time to leave a review, I'm glad to hear our team were able to help with your claim. Kind regards, Lauren.
Absolute shambles
Absolute shambles! Had a flood in my kitchen, passed about for 6 weeks, had mentioned that I had an issue the year before but hadn’t got insurance involved. And because my policy with them started just January this year, was told they couldn’t do anything as I couldn’t prove to them that the incident only just happened this year! Avoid at all costs!! Actually sent photos of the damage to them and was told that in the pictures it looked like the damage had been done long before my flood! So been paying house insurance for 9 years now! Never once had to use it, but now when I need it they flat out refused to help!! Absolute disgrace!!! Would avoid at all costs!!
May 22, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning, I'm sorry to hear that you're unhappy with your experience. If you would like to discuss this further, please email us at Customer.Relations@coveainsurance.co.uk and include your full name and postcode so we can locate your file. Kind regards, Lauren.
Everything explained clearly.Very…
Everything explained clearly.Very polite.
May 22, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Frank, thanks for taking the time to leave a review, I'm glad the team were able to help. Kind regards, Lauren.
Slow to communicate whzt tje contact…
Slow to communicate whzt tje contact with me was about but he peresevered and was very friendly
May 22, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning, thanks for taking the time to leave feedback, I'm glad the team were able to help. Kind regards, Lauren.
Reply from Covéa Insurance plc
Good morning Gordon, thank you for taking the time to leave us a review. Kind regards, Lauren.
Considerate empathetic
Considerate empathetic. Went through everything carefully and kept me informed every step of the way. My queries were answered. Clear and precise, well done.
May 21, 2026
Unprompted review
Reply from Covéa Insurance plc
Good morning Barrie, thank you for taking the time to leave a review, I'm glad the team were able to help. Kind regards, Lauren.
Very helpful and highly knowledgeable
Very helpful and highly knowledgeable, providing excellent guidance throughout. It was the best customer service experience.
May 21, 2026
Unprompted review
Reply from Covéa Insurance plc
Good afternoon Chandra, thank you for taking the time to leave feedback. I'm glad the team were able to give you the best service. Kind regards, Lauren.
Polite and professional
A very polite, efficient and professional call. Excellent discussion and explanations. All questions answered.
Perfect outcome.
May 21, 2026
Unprompted review
Reply from Covéa Insurance plc
Good afternoon Charles, thank you for taking the time to leave a review. I'm glad to hear the team were able to help. Kind regards, Lauren.
Very helpful and honest
Very helpful and honest. Thank you for your help today Taff.
May 21, 2026
Unprompted review
Reply from Covéa Insurance plc
Good afternoon Katherine, thank you for taking the time to leave a review for Taff, I'm glad he was able to help you today. Kind regards, Lauren.
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