Chris was extremely helpful throughout the whole process. He explained everything clearly, answered all my questions quickly, and made the experience very easy and stress-free. The customer service wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Hi I’m Muhammed A Azid last year was my first time I used them the experience I had was amazing. They were very helpful and understanding. Luckily I saved the person‘s number and his name is Daniel to... See more
Company replied
The person who attended to my case was very professional, empathetic, friendly and patient. She took her time to explain things to me and cleared my doubts where I am not sure
Company replied
Will quickest service and great team, I meet good person on phone talk he is explained everything about insurance now and features future as well how to get cheapest insurance.
Company replied
Company details
- Insurance Broker
- Auto Insurance Agency
- Business Insurance Company
- Commercial Insurance Company
- Insurance Agency
- Taxi Insurance Company
Written by the company
Taxi Insurance | Minibus Insurance | Courier Insurance | Van Insurance | Motorhome Insurance | Business Insurance | Property Insurance | Tradesman Insurance | Motor Insurance
Contact info
Field House, Station Approach, CM20 2FB, Harlow, United Kingdom
- 0345 456 4505
- service@covermy.com
- covermy.com
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like your service and you have good…
I like your service and you have good communication skill
April 7, 2026
Reply from CoverMy
Thank you for your kind feedback! We’re delighted to hear you were happy with our service and communication. We truly appreciate you taking the time to share your experience.
Reply from CoverMy
Thank you for your feedback! We’re really pleased to hear you found the service good and helpful. We truly appreciate you taking the time to leave a review.
Reply from CoverMy
Thank you for your feedback. We’re sorry to hear you feel this way, as this is not the level of service we aim to provide.
We would appreciate the opportunity to understand what went wrong and how we can improve. Please contact our Customer Engagement Team with further details so we can look into this for you.
Chris was extremely helpful throughout…
Chris was extremely helpful throughout the whole process. He explained everything clearly, answered all my questions quickly, and made the experience very easy and stress-free. The customer service was excellent and I felt supported from start to finish. I would definitely recommend CoverMy, especially if you get the chance to deal with Chris.
March 31, 2026
Reply from CoverMy
Thank you for your fantastic feedback! We’re delighted to hear the team provided such helpful and clear support throughout the process, making everything easy and stress-free for you. We’ll be sure to pass on your kind words.
It’s great to know you felt supported from start to finish, and we truly appreciate your recommendation.
Non-fault Clame is fault Clame counts.
Non-fault Clame is fault Clame counts.
It’s big mistake. It’s not fair.This is not good service.
March 24, 2026
Reply from CoverMy
Thank you for your feedback. We’re sorry to hear you feel this way and understand your concerns.
Non-fault claims can still be recorded on the CUE (Claims and Underwriting Exchange) database and may be taken into account by underwriters when assessing risk, even if you were not at fault. How this impacts your premium or policy is determined by the insurer’s underwriting criteria.
In addition, if there are three or more fault claims recorded within the last year, this may fall outside of the underwriter’s acceptance criteria. In these situations, the insurer may be unable to offer or continue cover.
As part of the CUE check process, if you believe any claims have been recorded incorrectly, you can provide supporting evidence and we can request that the underwriter reviews this.
As a broker, we do not make underwriting decisions and must follow the insurer’s criteria and final decision. However, we are here to support you through the process and can assist in raising any queries or reviews on your behalf.
If you would like us to look into this further, please contact our Customer Engagement Team and we will be happy to help.
Very easy and straight forward very…
Very easy and straight forward very happy with the price.
Thank you
April 2, 2026
Reply from CoverMy
Thank you for your lovely feedback! We’re really pleased to hear you found everything easy and straightforward, and that you were happy with the price. We truly appreciate you taking the time to share your experience.
The person I spoke to under name of Mr…
The person I spoke to under name of Mr Jack he was speaking to me nice and very polite and very friendly and helpful I think the company to have like this stuff and service everyone like to get there insurance with them .
April 2, 2026
Reply from CoverMy
Thank you for your wonderful feedback! We’re delighted to hear that Jack provided such polite, friendly, and helpful service, we’ll be sure to pass on your kind words to him. It’s great to know this made such a positive impression, and we truly appreciate your recommendation.
Reply from CoverMy
Thank you for your fantastic feedback! We’re delighted to hear you received excellent service and competitive pricing. We truly appreciate you taking the time to share your experience.
I’m happy with convert
March 5, 2026
Reply from CoverMy
Thank you for your feedback! We’re really pleased to hear you’re happy with your cover. We truly appreciate you taking the time to share your experience.
Reply from CoverMy
Thank you for your excellent review! We’re delighted to hear you were happy with the service and truly appreciate you taking the time to share your feedback.
Best service with out wasting time…
Best service with out wasting time quick n easy way
March 24, 2026
Reply from CoverMy
Thank you for your great feedback! We’re delighted to hear you found the service quick and easy without any hassle. We truly appreciate you taking the time to share your experience.
It was easy to renew my insurance and…
It was easy to renew my insurance and it didn't take long.i am happy with gentle man that renewed my insurance.
March 31, 2026
Reply from CoverMy
Thank you for your kind feedback! We’re really pleased to hear your renewal was quick and easy, and that you were happy with the service provided. We truly appreciate you taking the time to share your experience.
When everything is so expensive CoverMy…
When everything is so expensive CoverMy car gives me lovely deals on my car insurance
It’s my first time hope in future they provide me more good deals many thanks
March 23, 2026
Reply from CoverMy
Thank you for your lovely feedback! We’re delighted to hear you were happy with the deal you received, especially with rising costs. It’s great to have you with us for the first time, and we look forward to continuing to provide you with great value in the future. Many thanks for choosing us!
Shocking service
Shocking. When I broke down and needed recovery they couldn’t have been less helpful.
I paid for another company to collect me.
October 22, 2025
Unprompted review
Reply from CoverMy
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating and stressful this must have been.
Breakdown services are provided by a separate company to CoverMy, and unfortunately we do not hold the specific details regarding the breakdown attendance or why a recovery agent was not dispatched. We appreciate how disappointing this situation has been, especially as you had to source an alternative company.
If you would like support in addressing this with the breakdown provider, we are more than happy to help. Please contact our Customer Engagement Team, and we can provide you with the relevant details so you can reach out to the correct team directly.
We’re sorry again for your experience and appreciate you bringing this to our attention.
Reply from CoverMy
Thank you for your feedback! We’re glad to hear our service met your expectations. We truly appreciate you taking the time to share your experience.
That’s very nice and very kind thank goodness for the opportunity
I am very happy with this insurance
March 19, 2026
Reply from CoverMy
Thank you for your lovely feedback! We’re so pleased to hear you’re happy with your insurance and really appreciate you taking the time to share your experience. We’re glad we could provide a positive experience for you.
Unfortunately not good
Unfortunately not good, I have been trying to get in touch all day yesterday but now answer.
March 19, 2026
Reply from CoverMy
Thank you for your feedback. We’re very sorry to hear you’ve had difficulty getting in touch and understand how frustrating this must be.
Please contact our Customer Engagement Team directly, and we will ensure someone is available to assist you as quickly as possible. We appreciate your patience and are committed to resolving your query.
Reply from CoverMy
Thank you for your review! We’re so pleased to hear you were happy with everything. We really appreciate you taking the time to share your feedback.
very helpful ALways good to speak to a…
very helpful ALways good to speak to a real person
March 12, 2026
Reply from CoverMy
Thank you for your kind feedback! We’re really pleased to hear you found our team helpful and that you value being able to speak to a real person. We truly appreciate you taking the time to share your experience.
Reply from CoverMy
Hi, thank you for your lovely feedback! We’re delighted to hear you received excellent customer service and found the advice helpful. We truly appreciate you taking the time to share your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.