Thank you, CovidFly, for your speedy and efficient support. I ordered both lateral flow and PCR Day 2 kits whilst in South Africa for my London, England arrival. The tests were at the hotel before me.... See more
Company replied
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See what reviewers are saying
We gave our day 2 sample on Sunday, it is Thursday today and we are yet to receive the result. Understand there was a bank holiday, but we should have received the result in committed timeline of 36... See more
first, testkit arrived on day 2. had i missed the post, i'd have to be in isolation for longer then their wesbite is broken. Spent 2h trying to submit a photo of the test and all sorts of... See more
Company replied
Ordered 2 tests arrived within 5 days so relieved I didn’t leave it til last minute. The reference numbers were added to Uk PLF successfully. Took the day 2 test & results via email less than 2 d... See more
Company details
Written by the company
Covidfly is a UK Government approved supplier of RT-PCR and Lateral Flow Device Antigen Tests. Supplying Fit to Fly, Day 2, Day 8 and Test to Release test kits directly to you. We have exclusive offers and offer all PCR testing and Lateral Flow Antigen kits.
Contact info
United Kingdom
- enquiries@covidfly.co.uk
- covidfly.co.uk
Great service
Great service, really service support! Would use it again
August 1, 2021
Unprompted review
go a different route
I missed my initial international flight and am still waiting over 5 days since sending in the test (my timeline was 3 days before departure) and have yet to get results. Total Waste of money and no real guarantees of service on website to hold anyone accountable to. I would look for an in person testing site or some airports have much more reliable turn arounds.
Also - upon reading their responses to other unsatisfied customers on trustpilot for everyone to see trying to turn the issues back on them and clear their name, I have to say that is unacceptable and resolutions should be dealt with through a direct message. Anyone in the service industry knows you need to be able to take constructive criticism and not shame the customer online or share private details about their order.
July 28, 2021
Unprompted review
Our experience with Covidfly has been…
Our experience with Covidfly has been very mixed. We appreciate that you are dealing with something new and governmental, so difficulties are inevitable. The pre-order email advice was excellent, and the supply of the day 2 test material was fine.
The first problem we experienced was that we were not supplied with the full reference number until we had left Berlin despite multiple requests. For other customers for an order number from Covidfly of 1234567, as of 20th July, you need a prefix to precede the figure 1234567.This was not supplied until we had made several e-mail requests. I can tell you that trying to fill passenger location forms in Schipol airport is an extremely distressing experience.
Secondly, the supply of the results from the day 2 test has still not occurred. They can do this within 24 hours in Berlin. Our understanding of the point of having these PCR tests is to provide an early warning of Covid contamination.
July 28, 2021
Reply from Covidfly
Dear D Adams.
Thank you for your review of Covidfly.
We have now changed our order confirmation emails to include the full DHSC booking reference code, having previously withheld the prefix until their order was shipped (within 24 hours). This was previously in-place to allow cancellation of orders that were placed in error, but due to a number of emails from customers requesting immediate DHSC booking reference numbers we have updated our processes. From our records I can only see that you emailed us on 20/07/2021 at 06:57 requesting your full reference number and a reply was provided within 25 minutes at 07:22 on 20/07/2021. I am unclear as to the multiple attempts you appear to have made to contact us?
Both of your Day 2 test results have been released on 24/07/2021 and should have been both emailed to you, as well as being visible on your online account that you created during the barcode activation stage.
If you are unable to access your results, please contact us directly on enquiries@covidfly.co.uk with the barcode/name of the outstanding results and we can provide a repeat copy for you.
Many Thanks
Covidfly
Paid the 75 pounds
Paid the 75 pounds, did the swabbing Royal Mailed it. That was 11 days ago. Still do not know the outcome.
July 28, 2021
Reply from Covidfly
Dear Keith Pattinson
I am unsure as to why you have not received your results, as there were emailed to you directly on the 23/07/2021 once you had correctly activated the kit as we requested.
Alternatively you should be able to access your results from the online portal you created when you activated your barcode.
I will arrange for your results to be emailed for a second time, so please check your email inbox and junk mail, just incase your provider has filtered your mail.
Many Thanks
Covidfly
Absolutely fantastic
Absolutely fantastic, took the tests to the drop box this morning 7am got the results back 4pm! Fit to fly test and you get a certificate to download 👍🏻👍🏻👍🏻
July 26, 2021
Unprompted review
Reply from Covidfly
Dear Tracey,
Thank you for your feedback. We’re glad that we were able to provide you a rapid result. Thank you once again for using our service.
Covidfly Team
Good service!
Good service, fast response to queries and I made a mistake with my order and they refunded me the difference and made the correction without a hassle.
It did take about 4 days for the kits to get to us, so make sure you order them in time.
July 26, 2021
Reply from Covidfly
Dear CK,
I have tried to look up your result with the lab today but it seems that you have not activated your kit as per the instructions within it. We have emailed you today to activate your kit. Once you have activated your kit as per the instructions a result can be released.
Please note that the lab reporting time is 12-36 hours after receipt of your test. It was delivered to the lab on 22nd July at 08:01.
Please kindly follow the instructions in the email we have sent you or email us at enquiries@covidfly.co.uk for more assistance.
Covidfly Team
I sent my two day test back last…
I sent my two day test back last Saturday and it is now Thursday without hearing anything from Covidfly apart from an invitation to take part in a customer satisfaction survey. Have telephoned but only a leave a message reply.
July 22, 2021
Unprompted review
Reply from Covidfly
Dear Keith,
We have telephoned you today on your Maltese telephone number, in addition to this we have also emailed you. You have not registered your kit online. As per the instructions included in the swab kit you are required to register the kit as this registration process enables you to submit the details required by the UK government.
As explained to you we cannot see your swab result unless you go to the link provided and register the kit. Please follow the instructions in the email that we have sent you to register your kit so that your result can be released.
If you have any further queries or require assistance please email us at enquiries@covidfly.co.uk
The Covidfly Team
COVIDFLY Ready To Fly Test
Found COVIDFLY via internet search. Very easy to select the product I needed, rapid delivery and tracking emails, and easy to submit the test. The responded to my queries, and followed up both times I needed their help (because I wasn't sure what I was doing).
100% would use again
July 22, 2021
Unprompted review
Reply from Covidfly
Thank you for your feedback Mark.
We endeavour to offer our customers excellent service and we hope you have had a safe trip.
Best wishes,
Covidfly Team
Easy ordering and quick delivery
July 20, 2021
Clear instructions and prompt delivery
July 20, 2021
Reply from Covidfly
Dear Michael,
Thank you for your feedback. We strive to provide an excellent service to our customers and are delighted that you have had a positive experience.
Best wishes,
Covidfly Team
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