Coving Direct Reviews 555

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Bought 2 lengths. Excellent finish indistinguishable from plaster. Was a little worried recommended sealant/adhesive wouldnt keep the coving in place ( I had no other way of securing it) but it held... See more

Rated 5 out of 5 stars

Just received my ceiling roses from Coving Direct today, and they are stunning! Way better than anything you can buy in the main DIY stores, and they arrived well packaged and in breakneck speed (just... See more

Company replied

Rated 5 out of 5 stars

Outstanding customer care! They replied to my question within just two hours (at 10pm!) and David was extremely helpful throughout the whole process. I had checked the reviews before placing my or... See more

Rated 5 out of 5 stars

Easy to navigate web site, extremely well packaged ceiling roses, fast delivery and great communication. Can't wait to see what my ceiling roses look like when they are in situ. This is what good busi... See more

Company details

  1. Interior Designer

Information provided by various external sources

We are a supplier of high quality design led interior mouldings.


Contact info

4.9

Excellent

TrustScore 5 out of 5

555 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class Service

Easy to navigate web site, extremely well packaged ceiling roses, fast delivery and great communication. Can't wait to see what my ceiling roses look like when they are in situ. This is what good business is all about, such a refreshing change in a world that appears to have gone to pot after the pandemic. An absolute pleasure to do business with.

February 6, 2023
Rated 3 out of 5 stars

Unfortunately two out of the three…

Unfortunately two out of the three celing roses came with the paint damaged and peeling. Coving Direct were very quick to respond and said it was down to the manufacturer and to use a damp cloth to take of loose pieces and repaint. This is not the point nor what we paid for and I personally wouldn't have sent them out as they were. After repainting you can still see where the paint had come off. Disappointing to say the least especially after we were so patient after a delayed delivery due supply.

January 19, 2023
Coving Direct logo

Reply from Coving Direct

Hello Stephen,
My apologies, I did not realise there was still an issue with these B3015 Ceiling Roses as nobody contacted me since my last phone call with you offering the solution with the damp cloth. As an installer myself (weekends only now) and a painter decorator by trade this method has always worked for me and this is the first time I’ve had an issue with it. Had I been contacted and told that actually no David this is not acceptable I would have arranged a refund and return immediately. As I did not hear anything further from you I had assumed all was good.

You are quite right in that the roses should not have been sent out like this and they weren’t. Unfortunately for me this “cracking” problem with the B3015 rose only seems to happen during delivery. I can promise you I checked these roses before shipping and there were no paint cracks in them. I always check them as I know they can sometimes be problematic.

Regarding the delayed delivery I contacted Lyndsey straight away when I realised my error with the stocks and offered to cancel the order. I was told that would not be necessary and you were happy to wait.

Once again my apologies for your experience with my company. This is not the standard I expect from myself. I have just refunded you for the two ceiling roses. I have also delisted these B3015 roses from my website until such a time as the manufacturer can guarantee this issue has been resolved and the primer coat on them is of the same quality as all the other ceiling roses I stock. If you could send me a photograph of the roses with the cracks so I can show the manufacturer that would be appreciated.

As I said at the start of my reply had I known you still had these issues I would have sorted them straight away but the first I knew there was still a problem was via your review.
Apologies again,
David.

Rated 5 out of 5 stars

This is the best place to buy coving

This is the best place to buy coving, they have great products and prices, I ordered the"Orlando" coving and it was primed and looked very neat, it's a little flexible which is great for uneven walls, I'm very happy with the quality and the finish, I had great customer service and will be ordering here again for sure. Thanks

February 13, 2023
Unprompted review
Coving Direct logo

Reply from Coving Direct

Thanks Rafael, much appreciated!

Rated 5 out of 5 stars

Quick dispatch with good tracking…

Quick dispatch with good tracking available and a fast reply to a query I sent via email. The coving is good quality and looks lovely. Would definitely use this firm again.

February 3, 2023
Unprompted review
Coving Direct logo

Reply from Coving Direct

Thank you Sam!

Rated 5 out of 5 stars

Great guys

Great guys! Excellent product ! Delivered very quickly to UK.
Very impressed!

January 10, 2023
Coving Direct logo

Reply from Coving Direct

Thank you Serghei.

Rated 5 out of 5 stars

Fantastic service

David is on the ball, knows his product and more than happy to help out when a small item customer like ourselves have a few requests and some feedback.

January 17, 2023
Coving Direct logo

Reply from Coving Direct

Thanks Christiaan, you’re feedback was appreciated and I passed it on to the manufacturer.

Rated 5 out of 5 stars

Excellent product

Excellent product. Really delivered well and loved the end result. Would like a calculator for how much you need and perhaps an option to buy a mitre box.

December 9, 2022
Rated 5 out of 5 stars

Five star thumbs up

Extremely happy with the product and service from Coving Direct UK. Communication was excellent and very personal. I had a question about the product post delivery and got a very quick response. Couldn't really ask for any more. Thanks David

November 29, 2022
Unprompted review
Coving Direct logo

Reply from Coving Direct

Thanks Tarkan, you are most welcome!

Rated 2 out of 5 stars

The dado very good looks excellent up

The dado very good looks excellent up. The big bad point about coving Direct is there delivery company (parcel force). When the parcel was delivered had the wrong post code on,the driver mad it very clear that this was my fault. Very rude coving Direct delivery company. Shame.

November 19, 2022
Coving Direct logo

Reply from Coving Direct

Hello Kim, Thank you for the review and my apologies for your experience with Parcelforce. Unfortunately I have no control over the behaviour of an employee of another company whether it be good or bad.
You may rightly suggest that I could use another courier company to deliver my parcels but after 12 years in business I have used them all at some stage and I can honestly say that Parcelforce have been the best of them. However, I acknowledge that the benchmark is not too high when it comes to courier companies though!
Once again my apologies and rest assured I will be bringing this matter up with Parcelforce as I hope you do as well.
Regards,
David.

Rated 5 out of 5 stars

Amazing company

Amazing company. Excellent customer service. We got skirting and panelling, we’ll be using them again when we do the middle room and front room. I will say, add 10% to your order and then one more for good measure haha. It cuts really easily too, painted well. Looks amazing. So happy happy with it.

November 7, 2022
Rated 5 out of 5 stars

Great Character and Responsibility

David went over and beyond to get the product to me the delivery service was not very competent but they came through in the end thanks to David following up to make it happen.
A big thumbs up to David.
i highly recommend and will purchase more products from him.

October 21, 2022
Rated 5 out of 5 stars

Brilliant service - Thanks David!

Brilliant service, the coving we wanted was out fo stock when we enquirer. However They kept us in the loop & when they arrived in stock they reached out to us. Lovely products and will be purchasing more for our other rooms.

October 22, 2022
Rated 5 out of 5 stars

Amazing service

Amazing service, amazing product.
Thank you David for your help and support.
Regards,
Inna

October 24, 2022
Coving Direct logo

Reply from Coving Direct

Thanks Inna, you are most welcome! Hope the project is going well for you. All the best, David.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look