Cow and Giraffe Reviews 

390
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the fabrics are of top quality, exceptionally beautiful, and a complete joy to work with for various creative sewing projects. The staff provide truly exceptional support, always offering prompt, helpful advice on color choices and matching existing materials. Deliveries are typically very prompt and fast, perfectly complemented by gorgeous packaging featuring thoughtful handwritten notes and adorable custom buttons. Consumers consistently appreciate the brilliantly wide choice of available materials alongside the completely seamless and straightforward ordering process. People looking to make wonderful quilts or garments find this business an invaluable and reliable destination.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the fabric is of lovely quality and a pleasure... See more

Service

Consumers find service to be positive, highlighting prompt, efficient handling of orders and helpful advice... See more

Quality

Users describe positive interactions with quality, noting that the fabrics are gorgeous, excellent, and a joy... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting professional service and... See more

Delivery service

Clients share satisfaction regarding the delivery service, frequently highlighting that parcels arrive very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely fabric at a great price. Beautifully wrapped with a hand written card which was a really nice personal touch. Delivery was very quick which was fantastic as I wanted to incorporate a couple of... See more

Company replied

Rated 5 out of 5 stars

A great example of why buying from a small business is so special! I was unsure of the fabric shade I'd received as a christmas gift and Claire was more than happy to help, even replying to me on a we... See more

Rated 5 out of 5 stars

You can't beat Cow and Giraffe for lovely fabric and excellent service. Claire and Michelle are so helpful - they really go above and beyond to make sure their customers make the best choices. I've be... See more

Rated 5 out of 5 stars

I was looking for a specific fabric, that has been discontinued, for a wedding event. After ages of searching I was able to get it from Cow and Giraffe. I contacted them on the phone and one of... See more


Company details

  1. Fabric Store
  2. also in
  3. Quilt Shop
  4. Sewing Shop

Written by the company

High quality designer cotton fabrics from our UK based online boutique.


Contact info

5.0

Excellent

TrustScore 5 out of 5

390 reviews

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5.0

All reviews

(390)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As ever

As ever, dealing with Claire and Michelle is easy!

September 1, 2026
Cow and Giraffe logo

Reply from Cow and Giraffe

Awww Thank you so much! Claire

Rated 5 out of 5 stars

Great Service!

I was looking for a specific fabric, that has been discontinued, for a wedding event. After ages of searching I was able to get it from Cow and Giraffe.

I contacted them on the phone and one of the lovely staff members helped me figure out the online shopping system, helped me get the fabric I needed and managed to ship it out the same day.
The fabric was packaged beautifully and was folded neatly, ready to wash and use.

Amazing experience!

August 6, 2026
Rated 5 out of 5 stars

Amazing small business, excellent customer service

A great example of why buying from a small business is so special! I was unsure of the fabric shade I'd received as a christmas gift and Claire was more than happy to help, even replying to me on a weekend (way past opening hours) to let me know she'd come back to me asap. I ordered the fabric and received a lovely personalised note as Claire had remembered my enquiry! I've since made a second order as, alongside amazing customer service, despatch and delivery was super quick and the fabric quality is excellent! I suspect I will be a loyal customer from here on.

July 29, 2026
Rated 5 out of 5 stars

Excellent small business

I received another gorgeous selection of fabrics from Cow and Giraffe today. Beautifully packaged with a personal note. Excellent quality, service and always a joy to receive my parcels

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Always great service

Always great service. Help and advice readily given freely on matching colour choices to main fabric and two wonderful special football World Cup freebies also very welcome and all of outstanding quality.

July 16, 2026
Rated 5 out of 5 stars

Lovely fabric received

Lovely fabric received, bought after reading a recommended comment on a sewing feed on FB.
Lovely quality, packaged lovely and quick delivery.
Hadn’t heard of you guys but definitely order from you again
Thanks

July 20, 2026
Rated 5 out of 5 stars

Thank you C&G

Always friendly, always helpful, nothing is ever too hard or complicated. Choice is brilliant and service super quick. Thank you!
Just wish I could think of something to make with the buttons …

July 16, 2026
Rated 5 out of 5 stars

Fab selection and speedy service

Fab selection and speedy service, and a bonus world cup fat quarter haul free thank you!

My only feedback, not a negative it that the very cute cow and giraffe buttons that come with orders could be optional as I probably won't have a use for them and thinking about sustainability is all.

July 14, 2026
Rated 5 out of 5 stars

Fantastic customer service

Lots of swatches sent, which was immensely helpful in choosing the right colour. I received an email before that asking for a photo of the main fabric I was working with. The samples were sent very quickly and my order was posted out within hours. I know of nowhere else that I feel such a treasured customer - and I don’t use enough fabric to shop here regularly.

July 2, 2026

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