The product is extremely comfortable and looks great. I’m very happy with it. I found the furniture incredibly difficult to put together. In addition, one of the pieces of fabric has Velcro pieces app... See more
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Review summary
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Reviews shaping this summary
Timelines were very long so we were without a couch for longer than expected. I did love getting the swatches in the mail so we could get a sense of the colour in our lighting. Once it was ready, we h... See more
The atmosphere with rounded arms is wonderful. Material is soft and fits perfectly. Delivery takes a while and is a little frustrating to make sure you’re home. Comes in many boxes. We added more cus... See more
The first order I received went vey well, but I exchanged the arm from low to high arms. when I received the high arms parts were mistaken I received 3 left and 1 right, i had to return 1 left to rece... See more
Company details
- Furniture Store
- also in
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Modern living made simple for you. Have you ever waited months to get a sofa that doesn’t even fit through your door? We've made furniture more convenient for you by continuously introducing innovative solutions to this common problem. Our designs are simple, easy to assemble, ship quickly – and for free – in courier-sized boxes, and adapt to your changing needs over time. We are committed to provide you with a delightful furniture shopping experience. In doing so, we work tirelessly to bring you thoughtfully designed products for your modern lifestyle, with world-class customer service.
Contact info
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Great experience.
Easy transaction. Delivery was on time, and the result was great. I do wish the time from the order to delivery was shorter, but I am very happy with the final product.
September 14, 2026
Great overall experience
Great quality, quick delivery and timely updates on order status
September 14, 2026
Ordered a shelf and side table
Ordered a shelf and side table, both had chipped wood veneer. Still like the products but frustrated with the quality
March 25, 2026
Reply from Cozey
Hi Thomas,
Thank you for sharing your feedback. We're glad to hear you like your new furniture, but we're truly sorry that both pieces arrived with chipped wood veneer. We understand how disappointing this must be.
Our Product Claims team has already reached out to you directly with a proposed solution for the affected table, and we're currently awaiting your response so we can move forward.
We'd love the opportunity to make this right and ensure you're happy with your Cozey experience.
Thank you for your patience, and we look forward to hearing from you!
10/10 would recommend Cozey!
Great customer service and fast shipping. We received the wrong order at first but customer service dealt with it right away and fixed the issue. The ciello couch is so comfortable and fits our space beautifully, plus very easy to clean!
September 11, 2026
Great and quality mattress and bed
Great and quality mattress and bed. Good customer service as well.
September 13, 2026
Excellent communication on product and…
Excellent communication on product and delivery. We made an error on fabric colour and they resolved the issue with one phone call, facilitated pick up of the wrong cushions and ordered new ones immediately. It was our error but they went above and beyond to assist. Good quality product at a competitive price. Highly recommend.
September 18, 2026
We still haven’t received our purchase…
We still haven’t received our purchase and don’t have a shipping ETA
September 14, 2026
Reply from Cozey
Hi Barry,
Thank you for sharing your feedback. We're sorry for the uncertainty surrounding your delivery and understand how frustrating it can be to wait without a shipping update.
After reviewing your order, we can confirm that your Orian was purchased with an estimated delivery window of October 9 to October 27, and your order is currently still being processed.
While we're still within the original estimated timeframe, we understand that having more visibility into your shipment would be reassuring.
You'll receive a shipping confirmation with tracking information as soon as your order is dispatched.
Thank you for your patience. We look forward to getting your Orian to you!
Stay away
Stay away. This company says they pride themselves on customer service. I've been dealing with a piece of junk couch since june. They are supposed to sending me pieces for this unit. Twice the shipment was wrong or delayed by an extended period. There trying to replace cushions that collapsed in no time. With minimal use. There now telling me they will arrive in mid December. Bottom line is that i shouldn't be looking for parts for a sofa that was less than a year old with minimal use. If you're going to be charging top dollar for furniture it should last more than a year. Buyer be ware if you want furniture that looks good but will fall apart buy cozey. If not be smart and shop at a furniture store where you may get some customer service and a quality piece
June 25, 2026
Unprompted review
Reply from Cozey
Hi Tommy,
We're truly sorry for the disappointment and frustration you've experienced with your Ciello XL sofa.
We understand how upsetting it is to experience cushion issues within the first year of ownership, especially when the replacement process has involved missing items, shipping delays, and repeated follow-ups.
This is not the level of quality or service we want our customers to experience, and we recognize that our efforts to resolve your concerns have fallen short of your expectations.
Our Product Claims team is actively reviewing your case, including the additional concern you've raised about the seat base. We're committed to working with you directly to determine the appropriate next steps.
Thank you for sharing your experience and giving us the opportunity to address your concerns.
The customer service and ease of…
The customer service and ease of receiving the item was extremely easy. The table was packaged perfectly and easy to assemble.
September 1, 2026
Reply from Cozey
Hi Michael-John,
We're truly sorry for the frustrating delivery experience you've had. This is certainly not the experience we want for our customers, and we appreciate you bringing these concerns to our attention.
Our team has been in touch with you directly and is working with our delivery partner to address what happened and resolve the remaining delivery concerns.
Thank you for your patience and for giving us the opportunity to make things right.
The ara bed is so easy to put together…
The ara bed is so easy to put together and feels like a hotel bed! Very impressed so far.
September 11, 2026
Customer service is really top notch
Customer service is really top notch. You feel their understanding and willingness to rectify or make it right. It’s very rare to have kind service nowadays.
September 18, 2026
Very happy with the product
Very happy with the product, hiwoinitial on-line order wasn’t seemless as they had internal technical issues. It took a couple of tries to get it to go through. Then delivery time was surprisingly quite long late, which was apparent until after completing the order. Finally it appears have arrived damaged.. this was repaired and we received a partial refund. Cozey was very helpful throughout the process
September 11, 2026
Reply from Cozey
Hi John,
Thank you for sharing your experience! We're glad to hear you're happy with your purchase overall, although we're sorry for the initial ordering difficulties, delivery delays, and damage to your table.
We understand how disappointing it can be to receive a product that isn't in perfect condition. We're pleased our team was able to offer you a replacement or an alternative solution, and that we could arrange a partial refund so you could keep your repaired table without the inconvenience of an exchange.
We truly appreciate your patience and kind words about our Customer Happiness team. Thank you for choosing Cozey!
Fast delivery
Fast delivery, great price and good choice of rugs to buy. Quality was great and very happy with purchase
September 11, 2026
Solid Experience
Delivery all came together in many boxes, nothing was damaged, though the boxes themselves did have some cosmetic damage. Packaging was well done. Easy to un-pack, relatively easy to assemble. Very happy with our purchase, would buy again.
September 11, 2026
Experience was great but definitely…
Experience was great but definitely dont like the product
September 11, 2026
Took weeks to get an answer, wrong items sent
Took weeks to get an answer, couldn't talk to a human. If I could've this would've been resolved much faster. Sorry, AI and email is great for some things, but there should always be a way to see if human intervention would be better.
Sent me the wrong item multiple times. And even when they got it right, it was still missing some pieces, not essential ones, but should be there.
September 18, 2026
Reply from Cozey
Hi Sean,
We're truly sorry for difficulty you experienced getting the assistance you needed. We understand how frustrating it must have been to wait for answers.
Our team worked to address the compatibility issue with your older Ciello model, arranging replacement components specifically for your configuration at no additional cost, along with prepaid returns for the incorrect pieces. While we're glad you eventually confirmed that everything was resolved, we recognize that it took too long and required more effort on your part than it should have.
We also appreciate your feedback about being able to reach a human representative more easily. It's an important reminder that some situations require more direct, personalized support, and we'll be sharing your comments with our team.
Thank you for your patience throughout this experience and for giving us the opportunity to make things right.
The consultant was super helpful in…
The consultant was super helpful in designing the space. The furniture fits perfectly and I love the color. Highly recommend Cozey
September 11, 2026
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