Cozeymaison Reviews 144

My experience was generally positive. Communication regarding order confirmation and dispatch was professional and clear.

the experience was moderate but satisfactory. With slight improvements in shipping efficiency and communication speed, the overall service could reach a higher standard.

DO NOT BUY FROM COZEY MAISON!!!!!!!!!!!!! POOR QUALITY AND SCAMMERS!!!!!

I received a product with a quality far, far below what was advertised (it looked nothing like the quality shown in the nice photo on their website). When I told them about it, they asked me to send a photo of the product I received (since they don’t even check the quality of what they sell).

When I requested a return, they told me I had to send it to China (violating both their own return policy and European regulations). Even so, I did it… out of goodwill. From that point on, it was all avoidance, as they did not handle the return with Chinese customs (which is their responsibility): all empty nice words, zero action or real responses. They kept asking for patience and understanding: “we will refund you when the product reaches the warehouse” (but it depended on them for the product to arrive), or “we don’t want to violate your rights” (when they had already been violated several times before).

I have fulfilled everything on my end, responsibly and respectfully. I am still waiting for a full refund after 2 months: zero response and no proactive attitude to resolve anything (they haven’t even asked me for product codes or anything), only asking for patience and then silence.

A COMPLETE ABUSE.

This is the first time I have ever written a review, as I don’t like speaking badly about anything or anyone.

THIS HAS BEEN MY WORST EXPERIENCE AS A CONSUMER IN MY LIFE. I HOPE THIS MESSAGE REACHES ANYONE THINKING ABOUT BUYING FROM COZEY MAISON, SO THEY CAN THINK TWICE BEFORE BUYING FROM A SCAMMING COMPANY LIKE THIS.

Goodbye forever.

Do not buy anything from this company. They are terrible

To COZEYMAISON (not cozey)

Two months ago, in early December 2025, I purchased three bathrobes from this company. The quality was shockingly poor for the price, which immediately led me to request a return. What followed has been one of the worst customer experiences I have had.

I opened only one bathrobe. The quality was extremely low, with poor fabric and finishing, completely unjustified for such an expensive product. The other two bathrobes were never opened and remained sealed.

Customer support actively tried to discourage me from returning the order, repeatedly warning me that the process would be “very complicated.” Despite this, I followed every instruction provided. I paid international shipping myself and returned the package to China, at a cost equivalent to around 25% of the product price.

After waiting two months, the company sent the same package back to Spain, rejecting my return without valid justification, even though I fully complied with their return policy. I then had to pay another 25% of the product price just to retrieve the package.

In short: extremely poor quality, terrible value for money, misleading return policies, and excessive costs placed entirely on the customer. This feels less like a return policy and more like a deliberate deterrent.

At the very least, I expect a full refund.

Bought 2 amazing lamps, quick delivery & good quality!

They were really helpful and the product was perfect.

Best bit - all communication with customer service was brilliant and I felt supported.
Bad bits - the lights actually come from China, not the Netherlands, they took two months to arrive and then of course if you want to return, it’s at your cost and very expensive to return to China.
We did settle with a partial refund to keep the items so that was something.

The product has nothing in common with the picture on their website. Company registered in Netherlands for tax purposes, however if you'd like to return the product, you need to send it back to China, covering all costs (incl. customs fees) which overall exceed the product value. Phone and live chat support? Good luck finding the phone number or a chat.

DO NOT BUY ! I received a product that didn't meet the description of the website at all. The solution the company suggested was a discount or that I could return the product at my own expense to China - although the address of the webshop is D. Ketstraat 14, 5645 LB Eindhoven, Nederland. In the end they stopped communicating and the issue never got resolved.

Ordered a lamp and unfortunately had an issue with it. The support team has been super helpful in addressing the issue and I was kept up to date at each step of the process.

I bought a product and received no information at all about the tracking. There was a massive delay, and despite contacting them several times, I never received a response. This has been a very frustrating experience, and I would not buy anything from them again.

I ordered a pair of gloth for my daughter and unfortunately I received the wrong size. I contacted the customer service and they immidiately solved the problem and found a great solution for us. We are very happy with the service and the quality of the product.

The customer support is really perfect, but delivery is not reliable.

After sending a request to the customer support I received a detailed answer immediately.

This is probably the best customer service from personal buying I have had. Your communication is so professional yet totally personal. Your products are really beautiful. You have been 100% helpful from start to finish. I’ve passed you on to lots of friends who are also impressed with its reality and planning! Best of luck and keep going!

Delivery delayed, wrong products sent - seems fishy

I ordered whisky glasses that have a rounded base and are unusable without their dedicated stands. Despite this being very clear, I received two separate deliveries containing the wrong glasses and no bases at all.

Despite polite and reasonable communication on my part, Cozey Maison repeatedly attempted to resolve this by offering a 10% and then 20% discount if I kept the items — even though they fully acknowledged that the glasses cannot be used without the bases.

When I refused and asked for either correct fulfilment or a full refund, I was told to return the items to China at my own expense, despite the company presenting itself as EU-based. This is completely unacceptable and appears designed to discourage customers from exercising their basic consumer rights.

This was intended as a Christmas gift and has turned into a frustrating and time-consuming experience. The behaviour is misleading, the service is poor, and the handling of this issue raises serious concerns about their business practices. I would strongly caution others before ordering.

I made a mistake in the order and sent a panicky email to try to get it amended. They were on it immediately and kept in touch when there was a delay in it getting to me. I thought their communication excellent and was delighted with the product. Thanks everyone involved!

I had an issue with the wrong address and the support team were great in resolving it for me and the Christmas present arrived at the right place in time for Christmas🎊. Thank you So Very much!