Cozy Home Solutions Ltd Reviews 158

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the ease and smoothness of the process from initial contact to installation. Customers consistently praise the staff for being knowledgeable, helpful, and professional, providing clear communication and excellent customer support throughout the entire journey. Many people appreciate the efficiency of the service, noting that installations are often completed quickly and tidily, with good after-sales follow-up. However, some customers were dissatisfied with the customer service, experiencing unresponsiveness and unprofessional behavior during interactions. There were also instances of poor communication regarding appointments and issues with waste removal after installation, leading to frustrating experiences for a few people.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of the... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness and politeness of the... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding prices competitive and suitable,... See more

Product

Consumers find the product to be ambiguous, with some reviewers appreciating the time given to understand it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at cozy homes made the process of choosing buying and installing our solar system and battery so easy and smooth. From micheal who originally came out to quote us to the lovely girl in the o... See more

Rated 5 out of 5 stars

The company kept me updated with information throughout the whole process and was very patient in explaining who does what within the company. I felt reassured that if I had any more questions in the... See more

Rated 5 out of 5 stars

The experience with Cozy Home Solutions has been top notch, from start to finish. The salesman was professional, knowledgeable and not pushy at all. He let us take our time getting to know the product... See more

Rated 5 out of 5 stars

Professional and great to deal with from start to finish. They explained everything and nothing was too much. Installers were efficient, careful and tidy. We are already recommending them to neighb... See more


Company details

  1. Insulation Contractor
  2. Insulation Materials Store

Written by the company

Cozy Home Solutions are one of the UK's leading insulation companies and renewable energy companies! We are specialists in loft insulation, cavity wall insulation and conservatory roof insulation, Solar Photovoltiacs and battery storage. We have over 20 years’ experience in the renewable spaces! We offer various different solutions to aid you on your home improvement journey. Our focus is on providing you, the customer, with the best possible experience with your new home improvement. We have been accredited by the NIA, HICS, HIES, MCS, Trustmark, PAS2030 and Huntsman. We are TrustMark approved, it delivers consumer confidence through its expert network of Scheme Providers and their Registered Businesses. TrustMark Scheme Providers commit to meeting the Framework Operating Requirements and ensuring their Registered Businesses maintain required standards of technical competence, customer service and trading practices. We are a MCS accredited installer, this is a mark of quality. Using an MCS certified installer ensures that equipment meets good standards of performance and that installers are technically safe and competent. We offer a comprehensive range of services that means we can have the right solution to get your home Cozy


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

158 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

It started with a very confusing phone call...

Got a cold call from the EcoHub muttering something about inefficient popular loft insulation & offering a free "in person" chat (with someone from a different company? - it didn't add up!). Was very sceptical & uneasy & nearly cancelled the appointment.
Pablo (Cozy home rep) was very easy to talk to & explained what the insulation was & how it was much improved from the traditional insulation l'd already got. I didn't feel any pressure to agree to have the foam installed.
The guys who did the work arrived early & were very professional. The job was done very quickly & neatly & they even vacuumed before they left.
Hoping this will now save me a lot of money every winter - time will tell.
Thankyou

May 27, 2022
Unprompted review
Cozy Home Solutions Ltd logo

Reply from Cozy Home Solutions Ltd

Thank you for the 5* review! We are happy that you are satisfied with our services!

Rated 5 out of 5 stars

Professional, friendly expert service

We hadn't heard of spray foam insulation before but had a cold call on the doorstep from Cozy Homes who explained what it was and that they were in the area. While we had normal fibreglass insulation which was installed a few years ago, we still find that heat easily escapes the house and it didn't seem to do much so we agreed to a no-obligation sales meeting.

We had a good meeting with Sam who explained everything about Icynene loft insulation and answered all our concerns about the things we've read online. He wasn't at all pushy and if we hadn't been convinced about it I have no doubt that he'd have thanked us and left but as it was it sounded like it would be perfect for us and if it works as expected it should make the house a lot warmer.

Due to the way the business works with the sales and installation teams doing little tours of the country they're able to offer you a very good deal on installation and so you don't feel like you're getting ripped off like you might do by other companies.

The installation took place a few days after that sales meeting and the 2 guys who came to do it were very nice, answered any final questions we had and then cracked on completing the installation within a couple of hours and leaving everything in great condition. We were able to inspect the work they did before they left and were instantly impressed with their ability to get such full coverage of the whole loft even in hard to reach places.

One other advantage of the foam which we hadn't been told about or thought about is that it actually makes the loft space lighter and brighter as the light reflects off the foam.

Overall we had a really positive experience with Cozy Homes and would definitely recommend to others. While it's just coming into summer now so we can't test the impact of the foam just yet we have no doubt that it will make a difference and so we're looking forward to having a warmer (and cheaper to run) house next winter!

Thanks guys!

May 9, 2022
Unprompted review
Cozy Home Solutions Ltd logo

Reply from Cozy Home Solutions Ltd

Morning Brad L ,

Thank you for the taking the time to review us! We are glad you had a positive experience with us! Thank you once again!

Rated 5 out of 5 stars

Spray foam insulation

The insulation installers turned up before time ready to start work. Both installers were very tidy and efficient. The whole process took less than an hour and was professionally carried out. Would definitely recommend as the service carried out was first class

May 1, 2022
Unprompted review
Cozy Home Solutions Ltd logo

Reply from Cozy Home Solutions Ltd

Thank you very much for taking the time to write this review. We are glad you are satisfied with the service that we provided to you.

Joe

Rated 5 out of 5 stars

Sasha and Patrick have been amazing

Sasha and Patrick have been amazing. They haven’t stopped working all day and cleaning up as they go. I can’t praise them highly enough and what a credit they are to the company.

March 8, 2022
Unprompted review
Cozy Home Solutions Ltd logo

Reply from Cozy Home Solutions Ltd

Thank you very much for taking the time to write this review. We are glad you are satisfied with the service that we provided to you.

Joe

Rated 5 out of 5 stars

The team was very polite

The team was very polite, efficient and tidy. I was kept well informed throughout the whole process.

March 8, 2022
Unprompted review
Cozy Home Solutions Ltd logo

Reply from Cozy Home Solutions Ltd

Dear Mr Benbow,

Thank you for taking the time to review Cozy Home Solutions!
We appreciate the review. We are glad that you are happy with the job.

Thanks

Joe

Aftersales Support

Rated 5 out of 5 stars

Aan exceptional commitment to customer care…

Cozy Homes have an exceptional commitment to customer care. With Cozy Homes you can be completely confident that you will be fully satisfied with their work. They will go to any lengths necessary to ensure that you are delighted with the result of their work.

March 3, 2022
Unprompted review
Cozy Home Solutions Ltd logo

Reply from Cozy Home Solutions Ltd

Good Morning Mr Cordle,

Thank you very much for taking the time to write this review. We are glad you are satisfied with the service that we provided to you.

Joe

Rated 3 out of 5 stars

roof insulation by cozyhomes

operators were quick and ciean coverd the carpets and very polite. disapointed the warranty only stated the product details and not what was covered if there was an issue in later years ?

March 1, 2022
Unprompted review
Cozy Home Solutions Ltd logo

Reply from Cozy Home Solutions Ltd

Good Afternoon Mr Piggott,

Thank you for your review.
I will get some more information surrounding the warranty to you via email if that is ok?

Jon

Cozy Home Solutions

Rated 5 out of 5 stars

I am so impressed

I was so impressed with this company from initial contact to insulation A+ already feeling the benefit.

November 16, 2021
Unprompted review
Cozy Home Solutions Ltd logo

Reply from Cozy Home Solutions Ltd

Thank you Mrs Taylor,we really appreciate your feed back 🙏

Rated 5 out of 5 stars

We recently had our roof sprayed and I…

We recently had our roof sprayed and I can't believe the heat it keeps in, we are currently under construction and we have 2 radiators working instead of 6, and it's such a warmer house already.
They came around within 2 days to give us a quote, which we were happy with, then came around to spray the following week.
Good install team who were on time, clean and very polite and respectful.

November 5, 2021
Unprompted review
Rated 4 out of 5 stars

Cozy Homes came to do a survey in my…

Cozy Homes came to do a survey in my loft space as I had a problem with heat loss, The surveyor explained everything to myself and my partner and we decided to go with the Icynene sprayfoam as it was the best solution for me, Paul came to install with his son and they did a fantastic job very clean and tidy, overall a great Job

October 18, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Company. Highly recommended

After having a free assessment on my loft insulation, it became apparent that my energy bills could be slashed quite dramatically, I have a large 5 bedroom house and it can be very expensive to keep it warm, the information provided by Cozy Home Solutions was a real eye opener. I looked at the pros v the cons, and the pros racked up quite heavily yet I couldn't find a single con! After consulting with my partner we decided that the investment in sealing my properties envelope lid would benefit me and my family immensely. So we opted to go for the work to be carried out.
Cozy Home Solutions were honestly a pleasure to deal with and the installation team were exceptional. My house was left immaculate and after the guys had cleaned up and gone I could feel an immediate change in the properties general warmth! Both myself and my partner on a Sunday morning tested the theory that we could fire up the boiler up for 15 minutes and as the kids were all away that weekend we could have a day at home without windows and doors being opened and closed, with no heating on Barr the initial 15 minutes, at 9pm we were still relaxing in a lovely warm environment!
I honestly would not only just recommend the product, I would happily recommend the company too. They really are a great company providing excellent services.

October 5, 2020
Unprompted review

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