Ruby from the Berwick location was extremely helpful in providing detailed information to ensure that the correct items were being provided the first time. Ruby also understood how important our need... See more
Company replied
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Ordering and delivery was seamless and easy- My CPAP mask arrived on time Was a wonderful price in Black Friday sales. Whilst I could have price matched I decided to give CPAC Victoria the business... See more
Company replied
Dina at CPAP Victoria, Bentleigh outlet was most helpful in assisting me with the selection of my device. I am really pleased with my choice of CPAP machine.
Company replied
Good price, fast delivery, well packaged. Replacing the old tube with worn out connection and water tank made the unit so much quieter. I should have replaced them 2 years ago.
Company replied
Company details
Written by the company
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Contact info
Victoria, Australia
- 1300 750 006
- info@cpapvictoria.com.au
- cpapvictoria.com.au
Sleep Apnoea Diagnosis: What's Next?
4.7
Excellent
4K reviews
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My online purchase error refunded by CPAP Victoria
I mistakenly purchased online a 6-pack of HumidX for the incorrect Resmed CPAP machine. I only realised when the package arrived (in just 2 days) and I opened the first sachet. CPAP Victoria agreed to refund the equivalent of 5 individual sachets, and they did that within a few days of the return package getting to them. Great service by Ruby. Thank you
August 4, 2026
May use AI-assist with repliesRead more
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Reply from CPAP Victoria
Hi there,
Thank you so much for your 5-star review! We’re so pleased to hear your order arrived promptly. We really appreciate your support and hope everything is working well for you. Thank you for choosing CPAP Victoria!
Kind regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear that the replacement cushion hasn’t felt as comfortable as your original one.
The design of this cushion has not changed since your previous purchase, however we completely understand that a new cushion can sometimes feel a little different or firmer at first and may take some time to settle in and become more comfortable with use.
If you’re continuing to find it uncomfortable or it’s affecting your sleep, please don’t hesitate to book an appointment with our team. We’d be more than happy to have a look at the fit with you, make any adjustments where possible, and help ensure you’re getting the most comfortable and restful night’s sleep possible.
Thank you again for your feedback, and we hope we can help improve your experience.
Kind regards,
The CPAP Victoria Team
ease of ordering and payment
ease of ordering and payment. Quick response in sending out the order.
July 30, 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your feedback! We’re so pleased to hear that you found the ordering and payment process easy and that your order was sent out promptly. We really appreciate your support and your kind words, and we hope to assist you again in the future!
Kind regards,
The CPAP Victoria Team
I have not received my order I'm in…
I have not received my order I'm in urgent need please rectify .
July 27, 2026
Reply from CPAP Victoria
Hey,
Thank you for bringing this to our attention, and we’re very sorry for the worry and frustration caused while you were urgently waiting for your order.
At the time this review was left, your parcel was awaiting collection at the Post Office. We have since checked the tracking and are pleased to see that your cushions have now been safely collected and received and that this issue has been resolved.
We completely understand how important it is to receive your CPAP supplies when you need them and we sincerely appreciate your patience throughout this process. If you ever have any concerns with an order in the future, please don’t hesitate to call or email our team, we’ll always be more than happy to look into it and assist wherever we can.
Kind regards,
The CPAP Victoria Team
helpful; quick delivery
very quick delivery; staff were very helpful correcting a mistake I made with my order
July 28, 2026
Reply from CPAP Victoria
Hi,
Thank you so much for your kind feedback! We’re so pleased to hear your order arrived quickly and that our team was able to help correct the mistake with your order. We really appreciate your kind words and your support. Thank you again for choosing CPAP Victoria, and please don’t hesitate to reach out if we can ever assist you with anything else.
Best regards,
The CPAP Victoria Team
The service was exceptional
The service was exceptional. From phone calls, emails explaining how to access information required, to the rapid delivery.
July 28, 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your thoughtful feedback! We’re thrilled to hear you had such a positive experience with our team, from the phone calls and emails through to the delivery of your order. We really appreciate you taking the time to share this and we’re so glad we could make the process as smooth and helpful as possible. Thank you for choosing CPAP Victoria!
Kind regards,
The CPAP Victoria Team
Fast delivery!!
July 27, 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your kind feedback! We’re so pleased to hear your order arrived quickly and that you were happy with the delivery. We really appreciate your support and hope to assist you again in the future!
Best regards,
The CPAP Victoria Team
Dina at CPAP Victoria
Dina at CPAP Victoria, Bentleigh outlet was most helpful in assisting me with the selection of my device. I am really pleased with my choice of CPAP machine.
July 25, 2026
Reply from CPAP Victoria
Hi,
Thank you so much for your 5-star review! We’re so pleased to hear that Vedina at our Bentleigh clinic was able to make the process of choosing your CPAP device easier and more comfortable.
It’s wonderful to know that you’re happy with your new machine, and we really appreciate you taking the time to share your experience. We’ll be sure to pass your kind words on to Vedina and the Bentleigh team. Thank you again for choosing CPAP Victoria!
Kind regards,
The CPAP Victoria Team
Ordering on the website was easy
Ordering on the website was easy. Finding what I needed was done quickly. Delivery was quick and efficient. Ordered on a Friday and it arrived on either the following Monday or Tuesday.
July 24, 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your kind feedback! We’re so pleased to hear that you found our website easy to use, were able to find what you needed quickly and that your order arrived so promptly.
We really appreciate you choosing CPAP Victoria and taking the time to share your experience with us. We hope we can assist you again whenever you need us!
Best regards,
The CPAP Victoria Team
Promptly received my new mask
Promptly received my new mask. All very easy and would recommend the service.
July 23, 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your thoughtful feedback! We’re so pleased to hear your new mask arrived promptly and that the whole process was easy and hassle-free. We really appreciate your recommendation and your support of CPAP Victoria. It means a lot to our team, and we’re always here if you need any help in the future.
Kind regards,
The CPAP Victoria Team
Awesome and hassle free to deal with
Awesome and hassle free to deal with, ultra quick shipping. Would highly recommend this company for any items needed.
July 23, 2026
Reply from CPAP Victoria
Hi,
Thank you so much for your thoughtful feedback! We’re so pleased to hear that you found the whole experience hassle-free and that your order arrived so quickly. We truly appreciate your recommendation and your support of CPAP Victoria. It means a lot to our team, and we look forward to helping you again whenever you need us!
Kind regards,
The CPAP Victoria Team
Easy to find what I wanted
Easy to find what I wanted. Super quick turnaround, order arrived in a few days ( I live in rural NSW!)
July 23, 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your kind feedback! We’re so pleased to hear you found it easy to find exactly what you needed and that your order arrived so quickly, especially all the way to rural NSW.
We really appreciate you choosing CPAP Victoria and taking the time to leave us a 5-star review. We hope to assist you again in the future!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hello,
Thank you so much for the lovely 5-star review! We’re so glad to hear you had a great experience with our team. We really appreciate your support and kind feedback, and we look forward to assisting you again whenever you need us!
Kind regards,
The CPAP Victoria Team
always find your service prompt
always find your service prompt and are my go to for all my accessories
July 23, 2026
Reply from CPAP Victoria
Hi,
Thank you so much for your kind feedback and continued support! We’re so pleased to hear that you’ve consistently found our service prompt and reliable. It means a lot to us to be your go-to for your CPAP accessories and we truly appreciate you choosing CPAP Victoria. We look forward to helping you again whenever you need us!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi there,
Thank you so much for your feedback! We’re so glad to hear your order arrived quickly and that you had a positive experience with us. We really appreciate your support and your 5-star review!
Kind regards,
The CPAP Victoria Team
The website was easy to navigate
The website was easy to navigate. And the delivery very quick.
July 21, 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your kind feedback! We’re so pleased to hear that you found our website easy to navigate and that your order arrived quickly. We really appreciate your support and are grateful you chose CPAP Victoria. We hope to assist you again in the future!
Best regards,
The CPAP Victoria Team
Don't know how you did it
Don't know how you did it. Ordered in the afternoon and had it the next day. Great delivery time.
July 21, 2026
Reply from CPAP Victoria
Hi,
Thank you so much for your kind feedback! We’re so glad your order made it to you so quickly, we love hearing when everything comes together for a speedy delivery. We really appreciate your support and for taking the time to leave us a 5-star review. We hope you enjoy your purchase, and we’re always here if you ever need anything!
Best regards,
The CPAP Victoria Team
Great Service
Some of my order was on back order, but Ruby let me know straight away, asked if I wanted to split my order or wait. I chose to wait as I was not in a rush. Ruby kept providing updates and when the order was ready to hasip arranged for next day delivery. Wonderful service! Thank you very much!
July 21, 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your lovely feedback! We really appreciate your patience and understanding while part of your order was on back order and we’re so pleased Ruby was able to keep you updated along the way and make the process as smooth as possible.
It means a lot to hear that you were happy with the communication and service you received. Thank you again for choosing CPAP Victoria and for taking the time to share your experience, we truly appreciate your support and look forward to serving you again!
Kind regards,
The CPAP Victoria Team
Quick delivery
July 21, 2026
Reply from CPAP Victoria
Hi!
Thank you so much for your 5-star review! We’re delighted to hear your order arrived quickly. We truly appreciate your support and hope you enjoy your purchase. If there’s ever anything we can assist you with in the future, please don’t hesitate to reach out. Thank you for choosing CPAP Victoria!
Kind regards,
The CPAP Victoria Team
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